Honda of Kenosha
Bristol, WI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,186 reviews
Two words come to mind when thinking about Honda of Kenosha: Unethical and unprofessional. After visiting numerous dealerships in my search for the perfect car, I left this dealership in absolute di Kenosha: Unethical and unprofessional. After visiting numerous dealerships in my search for the perfect car, I left this dealership in absolute disbelief at how poorly my car buying experience was managed. Firstly, I was very disappointed in my interactions with management. The tone of the manager I was working with was very condescending, and this manager even gave me a sob story about how difficult it would be to sell my trade in because Camrys were so commonplace in the market, therefore he could not work with me on the amount that would be given for my trade in. I found out later it was sold the very next day. Additionally, it took two full days to finish up the purchase of my Honda. Every other dealership I visited was prepared to let me drive my selection off the lot immediately after signing a pricing agreement. This dealership kept stalling me; somehow they couldn't figure out how to see the lien on the Camry I traded in. No other dealership I visited (including other Honda dealerships) had any such problem. The next day, I had to sit at the dealership for 4 hours because they only had one person handling all of the financing for the entire dealership. The excuse I was given was that customers are processed in the order in which they are received. Unless the people who were processed before me made their purchases on previous days, I find that reasoning incredibly difficult to believe. Perhaps the worst part of my experience was watching how management treated Kevin, the consultant who worked so hard to get me into my new Honda. I watched as the manager, Matt, called him "boy" in front of my face multiple times, ordering him around as if reprimanding a child. This is no way to treat another human being. I was offended and even embarrassed that a manager behaved so immaturely in front of a customer. My experience at the dealership those two days was absolutely unacceptable. In terms of the vehicle itself, I was very disappointed in the appearance of the vehicle. There were multiple scratches on the side of the vehicle that should have been detailed out before that car ever made it off the lot. Additionally, there was a chip and dent in the rear bumper that looked downright ugly. I know this is a used vehicle I purchased, but Honda of Kenosha could have tried much harder to make the car look presentable. Worst of all, I had to drive all the way up to Kenosha from my work in Illinois on a Friday afternoon to get the vehicle serviced. The coolant reservoir was bone dry after only three weeks of owning this vehicle. It turns out that the radiator was not properly filled before the car was handed over to me. I cannot believe that Honda of Kenosha let me drive off the lot in a car that was improperly serviced. I am even more upset that I had to take time out of my day to fix a mistake that never should have occurred, though I am extremely thankful to the service department for addressing this issue so quickly and thoroughly. Before writing this review, I emailed the management of Honda of Kenosha outlining these issues and never received a response from anyone in management. I worked with Sarah to attempt to get Matt and other managers to sit down with me and discuss what happened, but nobody ever contacted me. I attempted to have Matt contact me multiple times to work out the situation, but he never even tried to reach out to me. I am very disappointed that Honda of Kenosha isn't as committed to providing the kind of quality customer service they claim to provide. My advice to any prospective car buyer: Go to Honda of Kenosha if you absolutely must and then only at your own risk; definitely don't make this dealership your first stop. More
Salesmen are nice, however, the sales manager that I dealt with was arrogant, disrespectful, and deceptive. There are plenty of other dealerships that can easily beat Honda of Kenosha's prices becau dealt with was arrogant, disrespectful, and deceptive. There are plenty of other dealerships that can easily beat Honda of Kenosha's prices because they add exterior and interior packages on all cars without giving the option to the customer. The sales manager Cory is so disrespectful. They try to push to sell me the car with accessories package ($1500) and told me they are not willing to sell the car to me without that package. so bad.. More
I actually has 3 vehicles serviced her in ONE WEEK! My personal car, my daughter's car and my son's car. Each are different brands too. Each vehicle had different needs and my schedule is unbelievably he personal car, my daughter's car and my son's car. Each are different brands too. Each vehicle had different needs and my schedule is unbelievably hectic. Matt was fabulous. From reachingout to Sarah initially to schedule the appointment for me, my arrival was speddy as Matt made sure to get me right in and he was thorough. He priced out some additional servicing I was going to need, gave me a total breakdown so I understood it completely and went beyond the call of duty in getting my sons car back to our home because I wasnt able to come and pick it up that afternoon. I would recommend HONDA OF KENOSHA- and their entire staff to AnyOne looking to serive a vehicle or purchase one. From the moment you walk in the door- you feel important and everyone is pleasant. More
I purchased my used car 2 years ago, and am only writing a review now because I think it worthy of comment after reading a previous review ont his site that I too paid for my entire purchase with cash and y a review now because I think it worthy of comment after reading a previous review ont his site that I too paid for my entire purchase with cash and yet Honda of Kenosha ran my credit report unnecessarily. This annoyed me at the time but I was not told until AFTER they ran it. 1 year later at a dealership in MN I purchased another car with cash and they did NOT run my credit. They looked at me like I was crazy when I asked them not to run it and they said, "Why would we run your credit? You're paying with cash." Gary Emerson who I learned is no longer with Honda of Kenosha was a great salesman - easy to work with. An immediate electrical issue with the car (1 day after buying it) was fixed by them at their expense. This was above and beyond since the car was 16 years old. At this point in time, I would recommend Honda of Kenosha although an issue with my extended warranty purchased from them has surfaced - the plan I was sold and the plan that was reported to the warranty company by Honda of Kenosha were two different things. I am working with Honda of Kenosha to resolve this. I will provide a different rating if they do not resolve this to my satisfaction. More
Salesmen are nice, however, the sales manager that I dealt with was arrogant, disrespectful, and deceptive. There are plenty of other dealerships that can easily beat Honda of Kenosha's prices beca dealt with was arrogant, disrespectful, and deceptive. There are plenty of other dealerships that can easily beat Honda of Kenosha's prices because they add exterior and interior packages on all cars without giving the option to the customer. Go down the road and get a better deal and buy from someone who isn't a short tempered egomaniac. More
Sometimes the mind runs in several different direction and you think the worse, but it takes special people to bring those type of individuals back to earth. I'd like to give an extra big thanks to Hugh and you think the worse, but it takes special people to bring those type of individuals back to earth. I'd like to give an extra big thanks to Hugh Collins for being such a patient and understanding sales guy. I was not easiest person to deal with, but his transparent spirit helped me to relax and overcome my anxiety. I would also like to thank Mr. Jerry Cousin for his ear and understanding of my dilemma and making me feel comfortable. I also thank the rest of Honda of Kenosha staff for their understanding as well. I must say, anyone that expresses an interest in car buying will be pointed in one direction by me...and that's Honda of Kenosha. Thank you all. More
Matthew was wonderful today. I brought my truck in, and before I said anything, he knew who I was and what I was there for. He told me to have a seat, or take a walk on this beautiful day, and be would com before I said anything, he knew who I was and what I was there for. He told me to have a seat, or take a walk on this beautiful day, and be would come and find me. The cleaning was done in half the time expected. He went through the service with me, and then said, no charge. What a nice surprise. I know the next time I need something done, I will be asking for him. What a wonderful addition to the service team. Thank you Matthew!! More
Called from out of state to express interest in a used vehicle on their lot. Very friendly reception, eventually talked to Cory. Cory indicated that they were anxious to move the vehicle and we negotiat vehicle on their lot. Very friendly reception, eventually talked to Cory. Cory indicated that they were anxious to move the vehicle and we negotiated the price. After we reached agreement I indicated that I would be paying by cash. When I called back, multiple times, I received no response. Finally, after much persistence, I was able to talk to Cory and told him that I wanted to purchase the vehicle. Next thing I know they wanted to run my credit report. I stated I was not using credit and was not interested in having my credit run unnecessarily because by doing do it would be considered a "hard check" and be a negative on my credit report for a year. They refused to sell me the car stating it was "the law" and required under the Patriot Act. They told me they needed to make sure I was not on a terrorist list. Really? First, I am no terrorist and second; read this from Edmonds.com : "A Maryland couple arrived at their local Subaru dealership with their own financing, only to be told that they still needed to fill out a form required by the government because of the Patriot Act. When they hesitated, the salesman said regulations meant to identify money laundering by possible xxxxxxxxxx required that all customers fill out the form. However, the couple later learned that the finance manager used the information to run their credit report without their permission. That check could have lowered their credit score. There are numerous reports on the Internet from consumers who say dealers invoked the Patriot Act to gain access to their credit report. For instance, in this discussion on Yelp.com, it's clear that there is a lot of confusion and concern about this practice. Industry experts, including attorneys from both the National Automobile Dealers Association (NADA) and the National Independent Automobile Dealers Association (NIADA), say that the Patriot Act does not require dealers to run a credit report on customers who pay cash." When an auto dealer lies to you and has poor customer relations, run, don't walk, out the door. Honda of Kenosha just wanted to try to convert me into a credit situation because it means more money for them (and less for me).There are many other places to do business and Honda of Kenosha is not a place that I would ever buy a car. More
There are so many things that could be said about Honda of Kenosha, but a few would be knowledge, customer service, honest, would always recommend! of Kenosha, but a few would be knowledge, customer service, honest, would always recommend! More
After a bad experience at another dealership, I was a bit skeptical not to mention had low hopes for me finding a car, since another dealership pretty much told me I could not get a better deal elsewhere and skeptical not to mention had low hopes for me finding a car, since another dealership pretty much told me I could not get a better deal elsewhere and I should be grateful they are working with me. My intuition set in and I walked. I was referred to this dealership, and everything I felt about car buying experience went out the window, both Matt and Chuck were incredibly easy to work with, nice, helpful, knowledgeable, and I truly felt they were looking out for my best interest. They weren't pushy, and willing to work with me. I was told by another dealership that I couldn't get a NEW car, I left Honda of Kenosha in a 2012 Honda Civic. I left there feeling great and I now have a great car. It was well worth the trouble to drive out of state to this dealership. Thank you so much Matt and Chuck, also the staff at Honda of Kenosha! I maybe a Honda driver for life! More