Honda of Kenosha

Keri Hermann my sales-person was extremely helpful and knowledgeable throughout my entire car buying experience. I would go back to Honda of Kenosha because of Keri Hermann and the Manager. If I purchase knowledgeable throughout my entire car buying experience. I would go back to Honda of Kenosha because of Keri Hermann and the Manager. If I purchase another Honda, I will definately return to Honda of Kenosha due to how well I was treated there. One thing I didn't like was the dealer installed option for scheduled car waxes while you own your vehicle. I'd rather not have that fee, and take care of waxing the vehicle on my own after the purchase. Keri was very fun to work with during the sale and had a lot of patience while I did mulitple test drives to dermine which vehicle I wanted. Thank you to Keri for making my purchase an enjoyable experience. More

I came to Honda of Kenosha to see if I could get a better deal than the dealer in Milwaukee I had leased a car from 39 months ago. I had gone through a divorce, bankruptcy, and foreclosure over the course of deal than the dealer in Milwaukee I had leased a car from 39 months ago. I had gone through a divorce, bankruptcy, and foreclosure over the course of two years and was concerned about whether I could lease/buy this time around without a cosigner, which I had to use last time. Honda of Kenosha worked with me for three hours negotiating the final deal, which was exactly the number I had in my head in terms of a payment I was comfortable with. My salesperson was very personable and helpful and treated me like an individual not a number. How refreshing she was! She listened to my story, my needs and she worked tirelessly with the finance manager to make it all come together. I will NEVER go back to Honda City, where I was treated indifferently. Nice personalized service and helpful staff in Kenosha. Free maintenance the first year a plus. I feel Honda of Kenosha really worked hard to earn my business. And they have. I will refer them to anyone I know who wants a Honda! More

Cory is one of the best, most honest salesman I have ever worked with. He gets you in and out quickly. I felt that he helped me make the right decision for me and that there was no pressure. I would recommen worked with. He gets you in and out quickly. I felt that he helped me make the right decision for me and that there was no pressure. I would recommend him to everyone I know. Honda of Kenosha's best for sure. More

Everyone at the dealer was professional and friendly. I felt the staff was very fair when discussing price and extras. They allowed me to take the vehicle I was looking at and do a side by side comparison felt the staff was very fair when discussing price and extras. They allowed me to take the vehicle I was looking at and do a side by side comparison with a competitors vehicle. More

I had no idea that I was ready to purchase a new car. However, a very simple "let's just check the numbers" was all it took. I found out that my situation wasn't as bad as I thought. I went from a 2009 C However, a very simple "let's just check the numbers" was all it took. I found out that my situation wasn't as bad as I thought. I went from a 2009 Corolla with 65,000 miles, no warrenty and a 17.95% APR to a 2012 Civic with 6 miles on it and a 1.9% APR- no money down for the same anount of money per month! Keri was awesome at explaning every option that I had and then letting me decide what was best for my situation. Easy, fast, delightful! More

I received two notices for a mandatory recall replacement for an airbag inflator. I made the appointment on 1/27/12. The vehicle appointment was for 1/31/12. When I took the car in for work I was told it w for an airbag inflator. I made the appointment on 1/27/12. The vehicle appointment was for 1/31/12. When I took the car in for work I was told it would only be for an inspection and I would have to come back the next day for the work. I asked why the part was not in the department as it was a mandatory replacement recall. Sandra Sarwin explained that it was not the dealerships problem. She further stated that it was "Honda's problem" they had not sent out any parts to be replaced. I asked her why, knowing that the part had to be replaced, that the dealership did not have the part in stock, knowing that I was coming in to have the part replaced. She again referred to the "it's Honda's mistake not the dealership's." I again impressed that it was mandatory and that I had made an appointment and they knew I was coming in. She stated they don't stock parts because they don't know how many vehicles will need work. (I refer back to when I made the appointment and the time span of their "inability" to know when somebody is coming to have replacements done.) I explained I had taken work off lost vacation time and did not have another day available till 2/10/12. She then said they have late hours. I asked at 9:00pm? She then told me that my schedule was unusual and that they were open Saturdays. I told her I worked on Saturdays. I then progressed to the oil change that was also set up. I opted to have it done. (I had a coupon for a $9.95 oil change.) I was then charged for a washer and a charge for the oil disposal to equal 13.29. (It is an auto business. This should have been integrated into their price and not reflect a charge to the customer---false advertising. I then called Honda and spoke with Juan. He listened to my story and attempted to resolve. They told him I had another appointment on 2/10/12. Juan did conference calling to verify and no appointment had been setup. Heather stated Sandra Sarwin was too busy. Heather, who checked for the appointment stated the computers don't transfer over information sometimes. Juan asked to speak with supervisor and Kelly Ward initially could not find the information. He stated it would have to come in for an inspection. I told him I had two letters with two different campaign numbers on them that stated it had to be replaced. It was underlined and stated "it must be replaced". If they knew that it had to be replaced then why would they not have the part available. I repeated this in clear precise wording. I read that portion of the letter. I should not have to be told another inspection is in place when the letter states it "must be replaced." everything is negated and the part had to be replaced. I further clarified my standing by stating, "so order the part and replace it." He then spoke with Juan and told him "this is how we do it and you know that buddy." He was distracted and stated he had 11 other customers to deal with right now. I stated I was there 0715-0800 and now my customer service is put behind 11 other customers because of the miscommunication of staff, computers, and no time? So now my customer service was negated. I explained how unhappy I was with the short length of customer service and lack of finishing with me despite my being there early. He stated he didn't start work till 0800. I then stated then the process needs to be fixed. He then stated he had two customers fighting in the department and he had to go. Juan apologized for the incident. I will have to call later and make sure they have the part, as Kelly left to deal with the other 11 customers. More

I bought a used 2007 Honda CR-V and I had a great experience at Honda of Kenosha. I live just south of Madison so it was quite a drive for me to get there. Sean was great to work with. He didn't try experience at Honda of Kenosha. I live just south of Madison so it was quite a drive for me to get there. Sean was great to work with. He didn't try to push me into buying anything and he made it so easy for me to purchase and pick it up. I won't be using the service department since I live so far away but I will for sure think of Sean and Honda of Kenosha when I look for vehicles in the future. More

My Fiance and I are looking around for a car that better fits our lifestyle of %95 school. I wanted to trade in my 1999 Ford Escort ZX2 5-speed for and automatic and newer car. Now, it was 8pm when we walke fits our lifestyle of %95 school. I wanted to trade in my 1999 Ford Escort ZX2 5-speed for and automatic and newer car. Now, it was 8pm when we walked into this place, interested in a 2001 Kia Optima with 95,000 miles on it. Price: 4,200 dollars. Good price. Upon entering the dealership we were greeted by Gary.....very nice guy.....very nice sales rep. He got us all the info that we needed. But it was made very clearly early on that we were looking and that we wouldnt have the money, if we wanted the car, for about 10 days and it would be paid in full, when we did. My car is worth 1,300 on KBB.com. At another Dealership i was offered 1,000. Here I was offered 500. And wasnt given a clear reason why it was that low. Then, after i said something about it it went to 785.....still without a reason why so low. Gary was very nice and helpful. But when he went to get more info for us, his Manager Cedrick came over and sat down. Right away he was trying to intimidate us and B.S. us into signing a contract and taking the car now even though we werent %100 sure on the car and didnt have the money to even put insurance on the car, which is State Law. I CLEARLY stated several times i want to be %100 on this car BEFORE i sign ANYTHING. He clearly didnt like us NOT immediatly doing what he wanted us to do. Im not some dumb punk a** kid you can talk down to, intimidate, or minipulate into doing something im not going to do. Not to mention for just looking around it took over 2 hours on something that they knew wasnt going to happen that night. We we're very insulted and felt very disrespected by this whole experience. Gary you were a Saint. But Cedrick you were a complete a**hole. More

Working with the team at this dealership was a good experience. From the first contact to the last,all went well. Our sales person, Sean Brady, was so very nice to work with and very caring. I wish the experience. From the first contact to the last,all went well. Our sales person, Sean Brady, was so very nice to work with and very caring. I wish there were more like him working at car dealerships to make it a smooth transaction as it was. I have already talked up this dealership to friends. Thank you, Dennis Nork More

Excellent dealership to deal with. This is truly a one stop shopping place for any of my car needs. This is my second new car purchase from them and it keeps getting better! Traded in my 2011 Civic, due t stop shopping place for any of my car needs. This is my second new car purchase from them and it keeps getting better! Traded in my 2011 Civic, due to my driving requirements, they showed me a lease option. Wow! I have a new 2012 Accord Special Edition and my payment came down by over $50 bucks!!! They are the best!!!! And the best part of this dealership is that you instantly feel like family. I also must say that in Service they are awesome as well. My oil changes were done fast and my car always gets washed. Thank you Honda of Kenosha!! I hope 2012 is a great year for a Great Dealer! More