Honda of Kenosha

Service department - Price Gouging Terrible experience with the service department. These folks charge up to 140% ABOVE the published "Honda" retail price for the parts used in service. Terrible experience with the service department. These folks charge up to 140% ABOVE the published "Honda" retail price for the parts used in service. In my opinion, this is price gouging at its worst. I can only wonder how much they may be inflating their labor charges. I bought 2 new Honda Fits, at the same time, from this dealer, and thought they ran a customer-focused business, including the service department. I'm incredibly disappointed. We are in the market to replace the 2 Honda Fits and now will seek out another dealer. More

Sales service for lease very excellent service,salesman was very informative, helped with everything,setup my insurance. within 2 hours,I was on my way.License plates change very excellent service,salesman was very informative, helped with everything,setup my insurance. within 2 hours,I was on my way.License plates changed and title. More

Basically a SCAM operation, don't go here! Basically a scam operation, don't go here, they try to HARD SELL Window Etching, Floor Mats and Auto Butler (all worthless add-ons). I obviously obje Basically a scam operation, don't go here, they try to HARD SELL Window Etching, Floor Mats and Auto Butler (all worthless add-ons). I obviously objected to these add-ons but the dealer would not take them off. They eventually reduced the cost of the add-ons and then knocked another $700 off the car so the out-the-door price was in line with the market, but they had to drop the price of the car below market to make room for their scam add-ons so the out-the-door price was average for the market. I was short on time and needed a car otherwise I would have walked if I had more time to buy somewhere else. Don't be mistaken, this was a miserable buying experience, I will never be back for any reason. I had to blow up on anger in front of my wife to get the add-ons removed, and the sales jerk pretends to be shocked you would be upset they HARDSELL crap you don't want. Basically why waste your time and go here? I promise you a miserable buying experience, or you're a sucker and you will buy Window Etching, Floor Mats and Auto Butler (all worthless add-ons) for $1,300 extra on top of the car price. Again, a miserable experience. More

All over dishonest Not even sure where to start. Every turn in the transaction of trading and buying a used car was unethical. Offered bottom line for trade in - offered Not even sure where to start. Every turn in the transaction of trading and buying a used car was unethical. Offered bottom line for trade in - offered poor interest rate for used car and when said they would match my bank still wrote papers for a higher rate. Dealer insists on add ons (car butler and security) for 600.00 more even after saying many times I did not want it. Extended warranty was mis represented and contract written up with a higher than agreed number. Only one key was given and would not give another and no owners manual book. Every turn was shifty and dishonest. I will be refinancing and writing warranty out of the dealer and will never return for service or any other thing here. IF you do go here - look and recheck final paperwork over multiple times and keep notes on what was discussed. More

Honda odeyssey repair service summary Good service vehicle was repaired in a fair amount of time. Very friendly service . Joe is an old pro knows how to take care of the customer Good service vehicle was repaired in a fair amount of time. Very friendly service . Joe is an old pro knows how to take care of the customer More

Great Experience I was pleasantly surprised by the level of service on my last visit to Honda of Kenosha. I did not feel pressured to buy service that I did not need I was pleasantly surprised by the level of service on my last visit to Honda of Kenosha. I did not feel pressured to buy service that I did not need and sat in a very comfortable waiting area while my work was completed. More

Patronizing, dismissive and down right rude In 2013 my daughter had a wonderful experience purchasing a Honda Insight at this dealership. She is in the market for a new car and had several cars In 2013 my daughter had a wonderful experience purchasing a Honda Insight at this dealership. She is in the market for a new car and had several cars on her list that she wanted to test drive. She went back to this dealership because of the wonderful previous experience. The person she had worked with three years ago was with another customer, so we got to deal with Kevin. We found Kevin to be patronizing and overly aggressive and once he answered a question about her trade in with "What's the point? If you aren't buying a car today, there's no point." After he said that, we realized that there was exactly no reason to continue to deal with this person. Perhaps he was having a bad day, who knows. We understand that it can be frustrating to work with customers who are interested in buying a car, but who want to research all of their options first. However, the dismissiveness and irritation directed our way for wanting to drive a car and get some information to help make a decision on a major purchase was unacceptable; his attitude was so off putting we left this dealership and went to the Honda in Gurnee to drive the HR-V again under markedly more pleasant circumstances. More

Thirty thousand mile service everything that needed to be taken care of was done in a timely manner and man at desk answered all my questions regarding my thirty thousand mile ser everything that needed to be taken care of was done in a timely manner and man at desk answered all my questions regarding my thirty thousand mile service More

2016 CRV I have never had a more enjoyable experience! They had the exact car I wanted, at an affordable price, and the process was smooth. I will only buy at I have never had a more enjoyable experience! They had the exact car I wanted, at an affordable price, and the process was smooth. I will only buy at Honda of Kenosha. The staff is honest and friendly. More