Honda of Kenosha

Purchase experience for 2015 Buick Lacrosse On New Year's Eve, I purchased a 2015 Buick Lacrosse. The purchase experience was speedy considering my personal circumstances. Roberto was very res On New Year's Eve, I purchased a 2015 Buick Lacrosse. The purchase experience was speedy considering my personal circumstances. Roberto was very responsive in our interaction, was very helpful, polite and pleasant to work with. My only complaints are, the dealership made me purchase a maintenance plan with my car, that is not included in the advertised price, stating that the maintenance package comes with the car and can not be removed. Secondly, I informed Roberto several times that I wanted GAP insurance, they did not add this coverage, which is for me, the customer, very important. And third, I didn't realize until today when I was setting up automatic payments with the finace company, that the dealership added an additional $1000+ dollars to the original purchase price of this vehicle before adding on the maintenance package, tax title, etc. Therefore, I'm kind of dissappointed and dissatisfied with my experience. I get tired of dealerships doing unethical things to their patrons. If it had not been for those 3 issues, this would have been a wonderful experience. More

Botched Repair again. This is the 6th trip my 2018 Odyssey has made to the service department. The front drivers side was making a noise, I took it in Monday afternoon . S This is the 6th trip my 2018 Odyssey has made to the service department. The front drivers side was making a noise, I took it in Monday afternoon . Service tech called the next day and said the noise was replicated and they were working on the issue . After 2 days I called back to get the status. Was told today (after 5 days) there was no noise and nothing was wrong. Probably just needed some lubricant. I have been lied to multiple times by service techs. No straight answer ever. My car has been in the shop a total of 20 days since I’ve owned it. They are clearly no capable of diving the issue, communication honestly or having any kind of clue how to provide service. More

Paid reviews... not my experience, run away! Shady business practices... review everything you are asked to sign , in detail! They will try and stick you with thousands in fees AFTER you agree to Shady business practices... review everything you are asked to sign , in detail! They will try and stick you with thousands in fees AFTER you agree to pricing. Watch out for financing, they will bury fees and try to move you fast through the process.... never again will I do business here. More

Recall repair botched and poor customer service I've had many problems with my 2018 odyssey. On its 3rd trip to the service department a recall for the sliding doors was performed. They put in fau I've had many problems with my 2018 odyssey. On its 3rd trip to the service department a recall for the sliding doors was performed. They put in faulty motors, damaged the weather stripping on the doors. I was sent home with a vehicle they knew was fixed improperly. Had to wait a week to get it in to repair the problem. When I showed up today they hadn't even ordered the correct parts to fix it. So I will have to make a 4th trip to this service department in a week. They have offered no apology for their actions nor done anything to help make it right. They did however offer to sell me another car at a much higher price than what is listed at any other dealer. When I questioned this, I got no response. I now have a car that has had the strut repacled at 3000 miles a sway bar replaced at 20000 miles. It has transmission problems, that the dealer says is the adaptive tramsission system, the apple car play rarely works, it brakes for no reason. A vehicle this new should not have these problems. PERIOD. The whole point of buying a brand new vehicle was to not have to deal with issues. I've spent countless hours waiting for it to be fixed, waiting on parts to be ordered, with no resolutions from this dealership. I loathe this car. It cost a fortune and every single day something isn't working properly on it. More

Good Car, Great Service Roberto was terrific to work with. I first contacted him via an online posting, made plans to see him and the car, and then arrived when I said I wou Roberto was terrific to work with. I first contacted him via an online posting, made plans to see him and the car, and then arrived when I said I would. Roberto was prepared to meet me, put the car in an area where we could easily access it, and accompanied me as we test drove the vehicle. When I made the decision to buy it, Roberto made the process easy. He also followed up on things to make sure all was well. I appreciated his assistance throughout and after the buying process. More

Dishonest Sales and Poor Customer Service I recently purchased a 2018 Accord EX from Honda of Kenosha, while the car is fantastic the experience was awful. I used True Car to find the vehicle I recently purchased a 2018 Accord EX from Honda of Kenosha, while the car is fantastic the experience was awful. I used True Car to find the vehicle and understand approximately what I'd pay, this was explained to the sales person (Leo) who let me know that it was a phenomenal deal and went on to explain some of the perks "included" with this purchase. These perks were NOT included in the cost of the car, each had an additional fee - Auto Butler (which I mentioned I'd never use as I don't live in the same state as the dealership) $1,000, extended bumper to bumper warranty $2,000, Color Pros $4,000. When discussing my monthly payments with Leo using a calculator to show that something wasn't adding up I was told that I must be factoring in the interest wrong and that "there's no we we're up-charging you that much, but finance can break it down for you." When I sat down with Jesus from finance we looked at the line by line breakdown which showed these charges I asked to have them removed but I was told there was "no revisiting" and that I was essentially stuck. Later that evening I spoke with my brother in-law, who works at a car dealership, he advised I request the warranties be canceled as that's a fairly standard process. I reached out Melissa Koerber, Customer Service Manager, who put me in touch with Corey, the dealer's General Manager. Corey was responsive via email but required me to come to the dealership to discuss the cancellation. I took a half day and made the trek from Chicago to Kenosha only to be told that there's nothing they can do outside of canceling the only useful warranty, the bumper to bumper - if that's the case why not mention that via email and save me the trip and a half days time? Additionally Jesus mentioned the dealership doesn't actually honor True Car pricing and that they advertise their cars online at prices far less than they're willing them for to get people in the door - very dishonest. After an hour of arguing the dealer agreed to reduce the cost of the Auto Butler (that I'll never use) but they can't do anything for the $4,000 Color Pros. Net Net - Don't trust these guys! I didn't ask for any of these warranties nor were they properly explained by sales, I was charged $7,000 more than I should have been, and was basically told to hit the bricks when I brought these issues to the dealer. More

2017 Honda accord -Advertised Internet Price is not honored Today I went to buy a car from this location. I had spoken to couple of associates before paying them a visit and test drive the car. We kind of agree Today I went to buy a car from this location. I had spoken to couple of associates before paying them a visit and test drive the car. We kind of agreed on the price and I went all the way and willing to pay the same price advertised on the internet, they didn't accept it. Nobody disclosed an extra accessories charges of over 1600$, not sure, why it was not disclosed up-front when I was talking to them over the phone. Be careful when buying a car from this location as they don't disclose complete information up-front. Their Internet prices are not correct, always add 1000 to 2000 extra on the top of internet price. More

Will not return a phone call I bought a used car and bought an extended warranty at the end of the sale. After a month of driving the car, the engine light comes on. When I looked I bought a used car and bought an extended warranty at the end of the sale. After a month of driving the car, the engine light comes on. When I looked through my paperwork trying to find the extended warranty paperwork, it’s not there. I have called everyday for FOUR days. The receptionist transfers me to voicemail. I have emailed with no response. I called today, waiting to get the manager live and he said let me find the paperwork and transferred me to voicemail. I fewl like I got scammed. DO NOT BUY A CAR HERE! All I want is the vendor that is handling the extended warranty because the new dealership that so took it to said there is nothing in the system.. so sad that they can do this. More

Happy new honda owner We walked in and walked out 2 hours later with a new honda crv touring thanks to a great sales team especially Nate Haggerty we were lucky to deal wit We walked in and walked out 2 hours later with a new honda crv touring thanks to a great sales team especially Nate Haggerty we were lucky to deal with a awsome person and new friend More