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Honda of Kenosha

Bristol, WI

4.7
4,502 Reviews
Home of the Lifetime Powertrain Warranty for all New Vehicles. (see store for details) Since we opened our doors in May of 2010, we have delivered a customer experience that is unmatched in our community. Our team members live in the community but our store is about being a family. We offer amenities like; Flat Screen TV Lounge, Business Lounge with Work-Desks and Free Computers, Free Wi-Fi, Free ...
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12180 77th Street

Bristol, WI

53104

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Showing 4,502 reviews

August 21, 2020

Great service, great management, great stuff .Completely Great service, great management, great stuff . Completely satisfied with service. See you again. Great place to service you’re Honda. Got free car More

by d.zelenovic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Rohrssen
Aug 21, 2020 -

Honda of Kenosha responded

We cannot thank you enough for your wonderful review of Honda of Kenosha and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Honda of Kenosha Team

August 21, 2020

The amount time spent there for a simple oil change is pretty annoying. I use the word simple because I have been assured your techs ar the best arhat really is a small job that shouldn’t take an 1 1/2 ev More

by weloveanimals2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Aug 21, 2020 -

Honda of Kenosha responded

We appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. BDC Manager| Melissa Koerber|mkoerber@hondaofkenosha.com

More
August 21, 2020

Service was prompt and waiting area comfortable. Employees were courteous and informative. Recall issues were resolved sooner than anticipated. All in all a pleasant experience. More

by joconnell2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
entire service dept.
Aug 23, 2020 -

Honda of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 19, 2020

I’ve need to Honda for service a lot it seems lately, and my advisories, Will greeted me As soon as I got out of my vehicle! He had already done some preliminary checking and took care of everything is the More

by lisaschwandt4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will
Aug 20, 2020 -

Honda of Kenosha responded

Thank you so much for your excellent review, Lisa! We are so glad that Will had the opportunity to work with you to make your experience with us a positive one at Honda of Kenosha. Please don't hesitate to reach out if you need anything else.

August 19, 2020

joe in service was able to fix car issues. He was patient and respectful in giving thorough updates. He was able to use the warranty and reduced my cost further. More

by tgmlegaspi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe was name in service
Aug 19, 2020 -

Honda of Kenosha responded

Hello, I want to thank you for your review and I will let Joe know that you had a great experience with him. When you are ready to make your next appointment, please reach out to him so he can give you the great customer service you expect. Stay safe!

August 19, 2020

This was the worst new car purchase of my life.. Salesperson was extremely rude once I explained that I didn’t want him to go on the test drive with us due to Covid. Explained haven’t even been in a More

by Sue
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ritchie Sutton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mousa Abuhassan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus in finance was wonderful!, Cory Wilson
Aug 19, 2020 -

Honda of Kenosha responded

Hello Sue, Providing a positive experience is our top priority. I contacted the sales consultant about you and your partner visit and he agreed that you were very specific about social distancing due to COVID-19. He wanted to go along with the test drive to go over features and you decided to test drive without him. He did express at time of delivery that to set up specific personalized settings in your vehicle, he would have to be inside the vehicle with you, which you decided against. I looked up your profile and saw that the sales consultant called on 8/12/20 at 5:11 pm and left a message to follow up with your visit. It seems that you both weren't able to get in contact with each other. I wanted to let you know that he is available any time to go over specific features of your vehicle. If it would make you more comfortable, we can have the feature presentation done with the windows down outside or with the salesperson setting options for you and you standing outside observing. It is important that you are part of the process because you have really amazing features of your vehicle that will make your ownership more enjoyable. Please give us a chance to make it right. I will have your sales consultant give you another call today to schedule another time with you. Thank you, Karmala Operations Manager

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August 19, 2020

I like dealership but I lease a car they give me stuff I don’t want like the paint protection I don’t mine oil change More

by ernestrodriquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Karmala Sutton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Semik
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Longanecker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Honda of Kenosha responded

Thank you for the feedback! We look forward to sharing your compliments with the team. Please don't hesitate to let us know if we can be of further assistance.

August 18, 2020

Overall, my experience has improved. Last year, on most occasions the service staff talked more with each other or friends or significant others than explain what was occurring with their vehicles. I have More

by eajlf26
Friendliness
Recommend Dealer
Yes
Employees Worked With
Did not work with any of the above areas
Aug 19, 2020 -

Honda of Kenosha responded

Hello, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact management directly.

August 18, 2020

Amazing customer service,quick efficient and friendly staff! A mixup at the end of service was resolved quickly and I am 100% satisfied with the outcome. More

by nkathain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2020 -

Honda of Kenosha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

August 18, 2020

Came in for an oil change, will Chadwick was amazingHad Came in for an oil change, will Chadwick was amazing Had my car done in no time. The facility is nice and clean, very friendly people. Will definit More

by peter187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro A Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Honda of Kenosha responded

We are very happy Will provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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