Honda of Kenosha

When I walked into your service area 3 times in a week I was not greeted for 15 minutes. I had no idea if anyone (besides the customers) even saw me or cared that I was there. Your service reps looked exh was not greeted for 15 minutes. I had no idea if anyone (besides the customers) even saw me or cared that I was there. Your service reps looked exhausted and crabby. The feeling I got was that they wanted to do as little as possible to get me out the door with little effort. I was flexible and left my car so they could help others. Your service area needs some attention More

Great customer service and my car was finished in the time promised. Waiting area was comfortable and had plenty of things to do. time promised. Waiting area was comfortable and had plenty of things to do. More

They got my car in at scheduled time and was done very quickly. The charges were very reasonable and the staff courteous. quickly. The charges were very reasonable and the staff courteous. More

First off Richie was an awesome salesman to work with. Made me feel comfortable. But the service that followed was not good. My car was Honda certified but had a fog light out. Took 4 visits and a ren Made me feel comfortable. But the service that followed was not good. My car was Honda certified but had a fog light out. Took 4 visits and a rental to get it done plus me calling because they never called to say part was In. Another xxxxty thing is they never told me it had been in a accident reported or not, has crack behind license plate I front and bumper was repainted. This repaint job is complete xxxx and not even a year having it, and the front bumper is peeling off paint all over. Should not be an issue on a 2017 honda accord with 25,000 miles on it. Practically brand new car and my bumper looks like garbage. I want to say I appreciate Richie but this detail has made me come to want a different vehicle now. Take what you want from this. More

Was very nice straight to the point helpful and found me exactly what I was looking for in the price range I was going for ! Would recommend 1000 times ! exactly what I was looking for in the price range I was going for ! Would recommend 1000 times ! More

Everyone was great from Randy Wilson and Cory Wilson loved them all Amos was on it and made the paperwork fast and easy, walked me through every step. Randy made sure I knew everything about my car and loved them all Amos was on it and made the paperwork fast and easy, walked me through every step. Randy made sure I knew everything about my car and that I didn’t have any questions, showed me all features on car and helped my hook up my phone. I will be sending more friends and family that way to Honda of Kenosha even if out of state friends. They will have to go see them. I should have stopped in to Honda if Kenosha right away instead of wasting time with other dealerships that stated that they couldn’t help me. Honda didn’t hesitate to help me. I am so great Full for everyone there who helped me and made the trade go smoothly and fast. Thank you all once again with all my heart. Couldn’t have done it with out you. You made us very happy with my 2023 Pilot. God is good and sent me to you. More

Every time I need service for my car, whether I call for an appointment or just walk in, your associates always take the time to make sure that all my concerns are taken care of. Everyone is friendly for an appointment or just walk in, your associates always take the time to make sure that all my concerns are taken care of. Everyone is friendly. It is a nice place to do business. More

We are very satisfied with the outcome of our visit. Courtney was very professional & personable. She is an exemplary employee. Courtney was very professional & personable. She is an exemplary employee. More

Oil change was completed in under an hour, and I was not pressed for additional services. I appreciate that. pressed for additional services. I appreciate that. More

I don't know who Jeremiah Rose is. My complaint is against the Service Dept. Manager. I made an appointment for oil change. When I got to the dealership at my appointed time, I was My complaint is against the Service Dept. Manager. I made an appointment for oil change. When I got to the dealership at my appointed time, I was told by the manager that I would have to wait an hour and a half for service. I asked why the dealership isn't honoring my appointment time. The manager told me that they were busy that day. So I told the manager that if they don't want to honor appointment times, that I would get my service else where. So I left and got my oil changed at another establishment. Who ever heard of not honoring appointment times???? What kind of business model includes "Fake Appointment Times". I'll go to Honda of Gurnee instead. More