Honda of Jefferson City

Always treat me special. I have a Honda with 340,000 miles on it. The driver's seat is a sorry mess. The rest of the car has been my lifesaver. Great gas mileage and low maint I have a Honda with 340,000 miles on it. The driver's seat is a sorry mess. The rest of the car has been my lifesaver. Great gas mileage and low maintenance. Honda of Jefferson City helps keep it that way. They are upfront with me and do all they can to keep my machine running. So far so good!! More

Oil change Very professional personnel; Mr. Hager is wonderful and explains every detail, he is excellent! He pointed out a tail light that was out and he fixed Very professional personnel; Mr. Hager is wonderful and explains every detail, he is excellent! He pointed out a tail light that was out and he fixed for me. More

about what I've come to expect. I took the car in for a recall fix on the airbag. When I made the appointment, I was told I would need to leave it for 2 hrs. When I dropped it off, I I took the car in for a recall fix on the airbag. When I made the appointment, I was told I would need to leave it for 2 hrs. When I dropped it off, I was asked if I was going to leave it most of the day. He said the 2 hrs was when they first started doing the recall fixes but I had just made the appt a few days before. He was able to get it done within the 4 hours that I was planning to leave the car so it worked out for me but I have talked with others who were not so lucky. Also, on the courtesy checklist, I was told I needed new brake pads ( which I did), but it indicated my tires were fine. Since I already had an appt with my normal mechanic to check into why my car was riding rougher than normal, I had him do the brake pads. He found that I needed rear tires. When he took them off, the steel belts were partially exposed on one tire & both tires had very worn treads (I viewed them myself). More

Service manager never contacted me I was very pleased with the gentlemen that are at the desk in the initial service area. They are attentive and pleasant. they do seem to be juggling a I was very pleased with the gentlemen that are at the desk in the initial service area. They are attentive and pleasant. they do seem to be juggling a lot of functions which pulls them away from good customer service...answer phones, schedule service, collect payment, discuss options for service, etc. That is really not my complaint though. I have a problem with the service manager not contacting me about something I was concerned about and thought considered attention. Granted he may be on vacation but still some correspondence in a weeks time was warranted. I appreciate that the technicians tried to cut down on my cost but to leave my van with the plastic waded up in the seat and black from their hands and work area was sloppy and should have been cleaned back to the original state. Also, if you plan on publishing "lady's day" as a special it should be honored or at least considered if I brought my vehicle in for repair on Tuesday and was finished on the same day. I had to pay for this on Wednesday as they called at the end of the work day on Tuesday to notify me it was completed. So, needless to say I was not notified for granted the 10% off my service. I think at least some communication to the customer in a timely fashion would have scored a better review. I have purchased my vehicles from this location since I was 16 and just purchased a new accord this Spring. More