Honda of Freehold - Service Center

The attendant was friendly & knowledgable. My issue, a recall, was handled promptly & efficiently. I was advised of the progress of the work and was out in less than the initial estimated time My issue, a recall, was handled promptly & efficiently. I was advised of the progress of the work and was out in less than the initial estimated time. More

Eric Weaver in service is wonderful with whom to deal. He always helps the customer in a positive way. He always helps the customer in a positive way. More

The service representative failed to tell customer about honda crv battery pro rated rebate when buying new battery . Also the service team did not do full inspections as part of regular service. They did n honda crv battery pro rated rebate when buying new battery . Also the service team did not do full inspections as part of regular service. They did not check tires pressure and also service team did not check the life of the battery during the regular oil change. Looks like service team rushing up on the service and not doing proper inspections. I am very upset with the service. The main motivation of this service center is to just grab money from the customers add not making them satisfied. More

My experience with Honda of Freehold has always been very positive. Cole was great and I appreciated without even asking an offer to provide a ride home for me given the recall repair was to take most of the positive. Cole was great and I appreciated without even asking an offer to provide a ride home for me given the recall repair was to take most of the day. The people at the dealership are always friendly and professional. A great experience. More

Very good experience both when purchasing a new car and having my older vehicle serviced. having my older vehicle serviced. More

Honda of Freehold has always provided out standing service to my vehicles for the past ten years. service to my vehicles for the past ten years. More

Very happy engaging with Tom. Tom was very understanding and provided me great customer service. He was patient and understanding about my service needs for my car. Tom was very understanding and provided me great customer service. He was patient and understanding about my service needs for my car. More

The dealership is clean. The staff is professional, courteous and responsive to the customer's needs. The staff is professional, courteous and responsive to the customer's needs. More

its great erservice at a decent price I have always serviced my hondas here and highly recommend them serviced my hondas here and highly recommend them More

I rated the dealer with 4 Stars. Everything was fine but I have two reservations preventing a 5 Star rating. Frst, I always feel like the dealer is trying to upsell repair/maintena Everything was fine but I have two reservations preventing a 5 Star rating. Frst, I always feel like the dealer is trying to upsell repair/maintenance work. Honda says it has one of the lowest costs of ownership but it always seems like regular maintenance costs me more than my other two non Honda vehicles. Second, the checkout process is very inefficient for the customer. The shop calls you to tell you the repairs are complete, what was done, and the final cost. However, when you show up to retrieve your vehicle, you can’t go directly to the Cashier to pay for the service. You need to wait for a service advisor who explains everything that was done again for the second time. Then he has to walk you over to the Cashier for payment. On the most recent visit, I had to wait about 10 minutes for a Service Advisor to become free to walk me over to the Cashier to pay for my service. I would put the paperwork at the Cashier and, only if I have additional questions, I should have to talk to the Service Advisor. This would improve the pick up experience for the Customer. More