Honda of Freehold - Service Center

Very good service, polite & professional service coordinator. Had my complete purchase and device records available. Very helpful during arrival and kept me up to date on progress and finished when coordinator. Had my complete purchase and device records available. Very helpful during arrival and kept me up to date on progress and finished when he promised. More

Jake was my service advisor and did a great job in reassuring and filling me in through the entire process. My car needed a critical service, and Jake was nothing short of exceptional in providing me reassuring and filling me in through the entire process. My car needed a critical service, and Jake was nothing short of exceptional in providing me the best customer service. My car needed the critical service and I needed good customer service, and Jake went above and beyond to make sure my car was given the appropriate care, as well as me. Great experience with Jake! The diagnostic didn’t go as planned, so that was the only negative about my experience. I had to go back and leave my car overnight after that, and then four additional nights thereafter. The technicians and mechanics could not find a source for the problem initially, but then discovered after a few attempts and test drives that it was my Speed Sensor and Transmission Control Module. But through the rather frustrating/stressful process, they never gave up on me and I never gave up on them. My car (2016 Honda Civic LX) is working good as new now. Thank you, Freehold Honda! More

He is a liar. He lies to customers. I was there for car wash, even though there is a car wash service open, he lied me that the car wash was closed. wash, even though there is a car wash service open, he lied me that the car wash was closed. More

Nothing to complain about. Was met promptly upon entering the service area. I had a two hour wait due to delays but Jake let me know about it immediately. entering the service area. I had a two hour wait due to delays but Jake let me know about it immediately. More

Steve kept me informed about my car while it was in service and was very knowledgeable. He answered all my questions and was very kind. service and was very knowledgeable. He answered all my questions and was very kind. More

I appreciate the gentlemen who did the initial intake of the vehicle.  He was very thorough and passionate about the service of my vehicle.  He also took time to explain the details of the oil change.  Plea the vehicle.  He was very thorough and passionate about the service of my vehicle.  He also took time to explain the details of the oil change.  Please offer my gratitude of thanks and the highest ratings possible by Honda of Freehold. More

Overall, Was friendly and accomodating. Ensured my service for a recent recall on my vehicle was fast and walked me through everything step by step service for a recent recall on my vehicle was fast and walked me through everything step by step More

Normally I have given the service advisors 5 stars as I have never had an issue or complaint with my service. On this day I brought my vehicle in for a recall issue which required the use of a loaner vehi have never had an issue or complaint with my service. On this day I brought my vehicle in for a recall issue which required the use of a loaner vehicle. My use of the vehicle was limited to travel home and back to the dealership for a total of 23 miles. Upon returning, somehow Steve noticed that the needle had moved from 7/8 of a tank to 3/4 of a tank and stated to avoid being charged $10 a gallon for fuel I would need to take it back out to add fuel. When I pointed out I had only traveled 23 miles and how much fuel could I have used and how much I needed to add, I was told to take it out and add 2 gallons. I understand the need to fuel the vehicles, however unless the loaner car gets 10 miles to the gallon I don't see how I used 2 gallons of fuel, and to send a customer who was already inconvenienced by a recall back out on the road for 2 gallons of gas is disappointing. As I did not have cash and did not wish to charge only 2 gallons of gas, I filled the vehicle with fuel, which only took 3.8 gallons. This is the first time I actually felt put off by the customer service provided by the dealership. More

Came in for recall. Service mgr was courteous and recall service was promptly delivered. Can't comment on price as the service was a mfre recall free of charge service was promptly delivered. Can't comment on price as the service was a mfre recall free of charge More

Cole was very professional, friendly and knowledgable. He was very helpful! I waited for at the dealership while my car was serviced and he gave me an accurate wait time. Great worker! was very helpful! I waited for at the dealership while my car was serviced and he gave me an accurate wait time. Great worker! More