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Honda of Freehold - Service Center

Freehold, NJ

4.6
5,298 Reviews

5,298 Reviews of Honda of Freehold - Service Center

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November 04, 2021

Staff was friendly and efficient. Had car towed to this shop when I got stuck in NJ. I live in NY. Advisor communicated well. Car ready when promised. More

by Rsiegel0808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2021

2019 Honda Civic with 11k miles. Service contends a rock cut wire which set off all warning lights. I asked to see wire harness and it’s very apparent it was cut with a tool. Repair should have been cov More

by ADILEO55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Mutchler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Honda of Freehold responded

We apologize for the experience you had in our service department. Please give me a call directly to discuss further at 732-414-3721. Sal Hernandez Service Manager

November 04, 2021

Came in to the dealership to have a repair job done on my 2021 CRV. There was damage to the front left wheel well. They did an excellent job. More

by Angela Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2021

They have good and fast service, free coffee, nice waiting area. My go to place More

by ZTAN.JOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2021

Great service friendly staff. Short wait time with no issues. Staff explained all work done on the car. More

by Africanus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2021

Sal, John and Eric were so helpful! I was very pleased with their help and service with my key replacement More

by KaitlynPatryn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John and Eric , Sal Hernandez
November 03, 2021

We found the staff to be courteous and efficient. The work was completed in a timely fashion. More

by jennifersklein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Hernandez
November 03, 2021

The service rep was clearly sick and was about to throw up. This person should have been sent home immediately. I had to call them to check on the status of my car. Better customer service is expected when More

by jkatz20740
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Mutchler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Honda of Freehold responded

We apologize for the experience you had in our service department. Please give me a call directly to discuss further at 732-414-3721. Sal Hernandez Service Manager

November 03, 2021

All around great experience. Done in a timely matter and very nice and very courteous. More

by CARLOFAM24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Hernandez
November 03, 2021

The gentleman that helped me was great, very informative about other services and products that could help me More

by GUERIN.WILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
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