Honda of Downtown Los Angeles - Service Center

The customer service I received was great. I was greeted right way and I was pleased with how my car was taken care of. To add to my experience, it was a nice surprise to have revived my car washed. right way and I was pleased with how my car was taken care of. To add to my experience, it was a nice surprise to have revived my car washed. More

So i came here and bought a car from them after they "agreed" over email to match another dealers offer. Of course, when i walked in, they started giving me the run aro "agreed" over email to match another dealers offer. Of course, when i walked in, they started giving me the run around and tried to sell me add on's to get the special 0.9% financing which was agreed upon earlier in writing via email. After a few hours of back and forth, they finally gave in. Mind you, i was already pissed off at this point for wasting my time. Now heres the kicker, the car was delivered to me with an issue already. The Shifter was faulty and it caused the ignition to lock the key and wouldn't release it. Of course the sales person kept telling me its a security feature, over and over again to save his own butt. Its clearly not a security feature when its a faulty shifter. So after 5 days of driving, i finally return to Honda of DTLA to get this issue fixed. The service guy immediately see's the problem and puts me in a rental car. 1 week passes by, part not in, 2 week passes by, part comes in... WRONG PART. 3rd week comes by... nothing.. i finally file a complaint to Honda corporate and they call the dealership and finally expedite the part over. 4 days later, i finally get my car back. I get my car, inspect it.. no damages. Check inside.. guess what? ITS FREAKING FILTHY AND DISGUSTING AND GREASE STAINS EVERYWHERE. Leather is all dirty, finger marks all over the interior. How the xxxx do you return a brand new car so dirty and filthy? or course, only poor customer service folks do that. After i point it out, they bring it to get it washed and cleaned. No apologies, nothing. After it was returned, there were still stains everywhere but not as noticeable. Leather was still dirty. At this point, i just left and didnt want to deal with a xxxx poor dealership like this ever again. You bet this is the last time i ever do business or refer customers to this dealership. More

Nidia was very helpful in helping me with my car. It required work and she explained the process and prices with me. She was very friendly and helpfull required work and she explained the process and prices with me. She was very friendly and helpfull More

Great service, fast and efficient. Friendly personel that made it easy for me and gave very useful information. I would recommend this to all my friends. made it easy for me and gave very useful information. I would recommend this to all my friends. More

Service was great. Everything was on point my Honda got everything that was needed to be taken care off. Everyone was friendly helpful and the job was fast which was even more awesome! ! For the first time everything that was needed to be taken care off. Everyone was friendly helpful and the job was fast which was even more awesome! ! For the first time I'm happy and satisfied! And not angry or disappointed. More

I really had a great experience here. My car was throwing a couple of service codes, so I brought it in basically for a diagnostic -- to find out exactly what was going on. As it turned out, one co throwing a couple of service codes, so I brought it in basically for a diagnostic -- to find out exactly what was going on. As it turned out, one code was basically a false alarm that required a small fix and the other one a much larger problem that can wait a while and which I couldn't afford to address right now. The repair on the smaller issue was prompt and very affordable and as for the larger problem there was no pressure whatsoever to take care of it right away which was very welcome :) The customer service provided by Rene House was top notch, and all the employees were extremely courteous and professional. I would highly recommend Honda Downtown for service. More

The service department was great. I was able to schedule my service appointment the same day. The prices for the oil change is awesome. I no longer have to go to an independent shop to get my oil changed. my service appointment the same day. The prices for the oil change is awesome. I no longer have to go to an independent shop to get my oil changed. More

I own my 5th Honda with the last being from this dealership and I am obviously a tremendous fan of Honda. It is absolutely the best experiencce each time for the past 24 months, when I take my car b dealership and I am obviously a tremendous fan of Honda. It is absolutely the best experiencce each time for the past 24 months, when I take my car back to Honda of Downtown Los Angeles for periodic service and am geeted by Juan Salazar, who instantly recalls my name, assesses my situation and puts me at peace that I will be taken care of and in a timely manner. Juan difuses my belief that the greatest lost art in this country today is that of "customer service". Cheers to Juan and Honda of Downtown Los Angeles. Cecil Strickland of South Pasadena, CA More

Honda LA and Honda Hollywood are easily the worst places for service. First time i went to Honda LA i went for a safety inspection. There were a few issues with my (2005) civic but no one was available to t for service. First time i went to Honda LA i went for a safety inspection. There were a few issues with my (2005) civic but no one was available to tell me the specifics. I sent an email shortly after and no response. Now i am having an issue with the airbag light on the dash (which turns out is a very common issue). (After doing some research i discovered it was a loose wire (i do not know how it came loose). I connected it back to where it goes but the light stayed on. So i took it to honda of hollywood. the rep who talked to me, after explaining my situation, told me he couldn't do anything without a $140 diagnostic first. so i took it to honda of LA. i spoke to a mike carter who told me the exact same thing. both were more interested in $140 than to actually listen to me. even mike carter told me "no quick fix". finally before leaving i decided to do the safety inspection again only to be told the one who does the inspections is off. (this was about 440 pm) thanks to all this nonsense i now hate honda. i plan on selling my civic and getting a car from a company that is more reliable like Toyota. Bottom line: HONDA IS A TERRIBLE COMPANY!!!!!! More

This is one of the better dealer service centers I have ever used. As soon as I pulled in Juan came out to help me. He was very professional and gave me the confidence that they would be able to take car ever used. As soon as I pulled in Juan came out to help me. He was very professional and gave me the confidence that they would be able to take care of my 2012 Civic. He stayed in touch with me throughout the process. Very nice experience. More