Honda of Downtown Los Angeles

she was very helpful when I called and told her I had revieved a letter regarding a recall on my headlights. Same day brought my car for service. i left with a good experience revieved a letter regarding a recall on my headlights. Same day brought my car for service. i left with a good experience More

I was very pleased with the help I got. Great service done on my car. And best thing everyone was friendly. So glad this dealer is close by. Not only does it do Hondas but also Acuras. done on my car. And best thing everyone was friendly. So glad this dealer is close by. Not only does it do Hondas but also Acuras. More

Very professional and super friendly. This is where I always took my previous Honda for service and will continue to take, now, my new car. always took my previous Honda for service and will continue to take, now, my new car. More

My experience was wonderful first off with a welcoming enviorment, it is nice to have such good customer service. Nidia was very helpful in answering all my questions and concerns. enviorment, it is nice to have such good customer service. Nidia was very helpful in answering all my questions and concerns. More

Have good experience with this purchase. We went back and forth many times before agreeing on the price. They are willing to stay after hours to close the deal. Very happy with the purchase. Thanks. forth many times before agreeing on the price. They are willing to stay after hours to close the deal. Very happy with the purchase. Thanks. More

This dealership provided great, smooth processing to lease a vehicle. They tried to match up with my preference to select a car and payment. I would like to recommend to this dealer to someone who wan lease a vehicle. They tried to match up with my preference to select a car and payment. I would like to recommend to this dealer to someone who want a car. More

Service department was very nice, helped me get everything done without a hassle. They had snacks for the wait, which was very thoughtful. No problems, are very organized and fast. everything done without a hassle. They had snacks for the wait, which was very thoughtful. No problems, are very organized and fast. More

The customer service I received was great. I was greeted right way and I was pleased with how my car was taken care of. To add to my experience, it was a nice surprise to have revived my car washed. right way and I was pleased with how my car was taken care of. To add to my experience, it was a nice surprise to have revived my car washed. More

After calling around for prices on service I called this dealership and was helped promptly. She was very knowledgeable and friendly I would definitely have my friends come here and bring their cars dealership and was helped promptly. She was very knowledgeable and friendly I would definitely have my friends come here and bring their cars More

So i came here and bought a car from them after they "agreed" over email to match another dealers offer. Of course, when i walked in, they started giving me the run around and "agreed" over email to match another dealers offer. Of course, when i walked in, they started giving me the run around and tried to sell me add on's to get the special 0.9% financing which was agreed upon earlier in writing via email. After a few hours of back and forth, they finally gave in. Mind you, i was already pissed off at this point for wasting my time. Now heres the kicker, the car was delivered to me with an issue already. The Shifter was faulty and it caused the ignition to lock the key and wouldn't release it. Of course the sales person kept telling me its a security feature, over and over again to save his own butt. Its clearly not a security feature when its a faulty shifter. So after 5 days of driving, i finally return to Honda of DTLA to get this issue fixed. The service guy immediately see's the problem and puts me in a rental car. 1 week passes by, part not in, 2 week passes by, part comes in... WRONG PART. 3rd week comes by... nothing.. i finally file a complaint to Honda corporate and they call the dealership and finally expedite the part over. 4 days later, i finally get my car back. I get my car, inspect it.. no damages. Check inside.. guess what? ITS FREAKING FILTHY AND DISGUSTING AND GREASE STAINS EVERYWHERE. Leather is all dirty, finger marks all over the interior. How the hell do you return a brand new car so dirty and filthy? or course, only poor customer service folks do that. After i point it out, they bring it to get it washed and cleaned. No apologies, nothing. After it was returned, there were still stains everywhere but not as noticeable. Leather was still dirty. At this point, i just left and didnt want to deal with a piss poor dealership like this ever again. You bet this is the last time i ever do business or refer customers to this dealership. More