Honda of Downtown Los Angeles

Dandre middlebrook answered all questions and was very well spoken made my experience very pleasant keep up the good work need more like him in customers service well spoken made my experience very pleasant keep up the good work need more like him in customers service More

I took my 2010 Honda Accord in for an oil change and my service advisor Jae Chung informed me that I had a recall that I knew nothing about, other service departments I have taken my car to only informed o service advisor Jae Chung informed me that I had a recall that I knew nothing about, other service departments I have taken my car to only informed of things that would cost me, I found that to be refreshing and I need to get my car earlier than I thought and they kindly accomdated me without any hassle. I will be taking my car there from here on out and inform my friends and co-workers about this dealership's service department. I never take out time to right reviews but as I type this there is a smile on my face of relief and there is still good customer service on this earth. More

This is an awesome, clean, friendly, and great customer service dealership..Woohoo!!!!! to Honda Downtown. I had a diagnostic done on my vehicle. The price was fair and it was deducted from my total price service dealership..Woohoo!!!!! to Honda Downtown. I had a diagnostic done on my vehicle. The price was fair and it was deducted from my total price. This dealership didn't try to overcharge me or get me to purchase things that I didn't need on my vehicle. I was offered water and coffee, while I was waiting on my vehicle. For the amount of work that was needed on my vehicle, they sure got me in and out within 2 1/2 hours. All of my family members have Honda vehicles and we use downtown Honda to fix our cars. I recommend everyone, who has a Honda, to use Honda downtown LosAngeles for your service needs. Also, they have great deals going on right now, on new and use vehicles. I'm thinking about trading mine in, in the next six months. Keep up the great work Honda dwontown Los Angeles!!!!!!!!!!! More

I bought new Honda Accord from them. Initially they were reluctant in negotiations, but we ended up with a good deal. Mike Patel helped me at every stage. Recommend this dealership. reluctant in negotiations, but we ended up with a good deal. Mike Patel helped me at every stage. Recommend this dealership. More

It was fast, friendly and the experience was wonderful. Great customer service!!! Baiju Patel worked very hard with me to get me what I wanted for a great price...outstanding! Great customer service!!! Baiju Patel worked very hard with me to get me what I wanted for a great price...outstanding! More

Given how great an experience I had with Honda of Downtown Los Angeles (“HDLA”), I felt compelled to write a positive review on every site I could find. Before I started writing I couldn’t help but Downtown Los Angeles (“HDLA”), I felt compelled to write a positive review on every site I could find. Before I started writing I couldn’t help but read all the previous reviews – and I realized something: if I had read those reviews even a day earlier I never would have set foot inside the dealership. It is part of the research that I normally do before a car purchase, so it is unusual that I neglected it this time, but I am so glad that I did. My experience started Friday with a series of emails and phone calls with Michael Gennello and Enrique Correa of HDLA’s Internet Sales Department. I brought to them the best offers I had received after a couple weeks of contacting dealers all over Southern California (I was looking for an Odyssey minivan), and they were courteous and pleasant and honest about what they could do and what they could not do. They ended up quoting (what I thought was) a terrific lease deal (in an email, with specifics) and, since they had the color I wanted, I told them I would be in first thing Saturday to pick up the car. They said only to ask for “Rico” when I arrived. When it came time to drive to the dealership yesterday, I felt a pang of anxiety as it dawned on me that I was being handed off to someone who might not honor the deal I had been offered. Then, when I arrived at the dealership (a little early, I admit), “Rico” was not in (yet). My anxiety grew. I was handed off to Charles Reneaux, a young, very friendly salesperson who promised to honor any deal I had been promised the night before but had no information or specifics. Also, luckily, another “Internet Manager” appeared who claimed to have been aware of the deal and who said he would try to track down the specifics “in the computer.” I crossed my fingers. Just at that moment, the owner and president of HDLA, Joe Shuster, walked in and introduced himself and asked if there was anything he could do. I could only assume, from him and from the half-dozen employees that did exactly same thing, that all the attention was due to the fact that it was before 9am on a Saturday and I was the only customer on the salesroom floor. Obviously I could not observe every interaction that they were having with every other customer that morning, but from what I saw, the staff was friendly and warm to everyone that came in to the showroom. Mr. Shuster was very friendly and chatted me up – about the deal terms, about what I do, about my family (I was there for a minivan after all), about his experiences as the new owner of the dealership. He also decided to personally oversee the transaction and made sure that everyone was “taking care of me.” Charles was great too, hustling all around, making sure the car was getting prepped, that finance was readying the paperwork, that he had the necessary signatures on the necessary documents, and so on. Even though the day appeared to be going perfectly, it was at this point, however, after the owner had taken a personal interest in the deal, that I became most anxious that the whole thing was going to fall apart. Remembering past experiences, I feared that the owner, once taking a look at the specifics of what was, objectively, a very aggressive deal, would put a stop to the whole thing. But he did not. Mr. Shuster, along with his salesperson, Charles, shepherded the process along and made sure I got exactly what I was promised. All in all, I had a terrific experience at Honda of Downtown Los Angeles. I would recommend it to anyone. More

I went in to purchase a vehicle on 3/13/13. My first impression was not a good one because all of the sales people seemed too busy to welcome me, see what I wanted or even bother to say hello. The first impression was not a good one because all of the sales people seemed too busy to welcome me, see what I wanted or even bother to say hello. The first sales rep I was referred to was on a personal phone call and didn't bother to pull himself away long enough to even introduce his self. I was handed over to another sales rep to take me on a sales drive. I contacted one of the internet sales people prior to my arrival to an effort to save time working through the details of the lease/lease payments including down payment information and monthly lease payments. Once I arrived, the initial offer/down payment I was quoted was three times what I had been previously quoted by the internet sales person. After going back and forth between the sales person and the manager a few times, I asked to see the manager because I did not have time to waste if they were not able to honor what I was quoted online. Long story short, it was a BIG waste of 2 hours. My salesperson was Tracy--she was virtually no help during the negotiation process. Sales Manager Danny (from NY) promised to call back the following day because he may be able to give a better deal the following day "depending on the number of cars sold the next day". I never received a call back from Danny. Tracy called me back on 3/25/13, 2 weeks later to inquire if I had purchased a car. I indicated that I took my business to BMW because they know how to treat their customers. I still don't understand how the lease price on the CRV they tried to sell me was only $40 cheaper per month than a BMW 328 and the price difference between the two cars is $10,000. with a 700+ credit score plus $2500-$3000 cash to put down as a down payment it should have been an easy sell for Honda. Beware, the $179 lease advertised in their store front window is just a shame to lure you into the dealership. Once there, they attempt to extort you for much more than what is advertised. My mother is in the market to upgrade her Accord for a newer model, but I wouldn't dare refer her to Downtown Honda after the terrible service I received. More

Best dealer in Southern California, best prices, and an excellent environment! David Huddleston was really nice and helpful and we were able to agree on a great price. I love my new car! Thanks for everyth excellent environment! David Huddleston was really nice and helpful and we were able to agree on a great price. I love my new car! Thanks for everything! More

From start we were a little frustrated as the Accord we wanted was n/a but they got us the color and model we wanted in a day! Great service from all parties involved. We love Anna!!! wanted was n/a but they got us the color and model we wanted in a day! Great service from all parties involved. We love Anna!!! More

Tracie Kim was a pleasure to do business with--very kind and helpful! Also, I couldn't drive our other car back to where I live in Irvine, so the dealership made accommodations for my car to be driven to m and helpful! Also, I couldn't drive our other car back to where I live in Irvine, so the dealership made accommodations for my car to be driven to me. This is probably a special case, but it showed that they went the extra mile to provide customer satisfaction. I was also treated very well--constantly asked if I needed anything like water, and I was given snacks. I would probably buy a car here again if I were looking for a new car. More