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Honda of Downtown Los Angeles
Los Angeles, CA
4,312 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,312 Reviews of Honda of Downtown Los Angeles
August 27, 2020
Wifi available, outlet available. Customer service on point. Then contacted me as soon as my car was ready. Overall it was a good experience. Best, point. Then contacted me as soon as my car was ready. Overall it was a good experience. Best, More
by Brice N.
Employees Worked With
Victor Merino
August 23, 2020
Servicio excelente de parte de Víctor No hay otro dealer Servicio excelente de parte de Víctor No hay otro dealer mejor que honda de downtown Los Angeles. Muchas gracias por el buen servicio al cliente. Servicio excelente de parte de Víctor No hay otro dealer mejor que honda de downtown Los Angeles. Muchas gracias por el buen servicio al cliente. More
by alanbatista87
Employees Worked With
Victor merino
August 16, 2020
Very happy with the service I received. I was able to get the service my vehicle needed while I waited. I will return for future service when needed. the service my vehicle needed while I waited. I will return for future service when needed. More
by RaiderODub
Employees Worked With
Heike Guillen
August 11, 2020
I really appreciate the way I was treated here. Heike Guillen assisted me well and was really respectful. Much appreciate, she offered to get me a ride to my gym until my car was finished and was offered Guillen assisted me well and was really respectful. Much appreciate, she offered to get me a ride to my gym until my car was finished and was offered a ride back. Showing compassion and understanding to her customers is definitely a plus. Thankful. More
by gabriel.guerrero67
Employees Worked With
Heike Guillen
July 21, 2020
1st Maintenance This was my 1st maintenance for my honda and I would like to say I was very happy, the service superior to other deralers and with this pandemic their This was my 1st maintenance for my honda and I would like to say I was very happy, the service superior to other deralers and with this pandemic their extra effort to keep us and show that they do care it make you feel safe. the service was prompt and to the point and time and result their were great. I am very happy with Honda maintenance More
by olmedojw
Employees Worked With
forgive my forgetfullness. But from the person who made sure I had a mask to the service person they were great.
July 13, 2020
Great service and responsiveness It was easy to schedule service; they understand their cars; they finished everything in one day; they kept me informed; all this while dealing with t It was easy to schedule service; they understand their cars; they finished everything in one day; they kept me informed; all this while dealing with the virus insanity. More
by benshulman
Employees Worked With
Emilio Sedena
July 07, 2020
Standard Service The service received was professional and timely. The customer service representatives were efficient and friendly. The waiting area was clean. The The service received was professional and timely. The customer service representatives were efficient and friendly. The waiting area was clean. The social distancing requirements were met. More
by tonialucas
Employees Worked With
Juan Salazar
June 24, 2020
CAR SERVICE There service department is great and helpful when you take your car into the shop. They are great In answering your questions and needs of your car. There service department is great and helpful when you take your car into the shop. They are great In answering your questions and needs of your car. More
by Kimhon3
Employees Worked With
Yonathan Reyes
June 08, 2020
Great Service Department and Management Wanted to get a lease buy-out done for my CR-V, which means a 100+ point inspection for a Honda Certification. The service department over-performed f Wanted to get a lease buy-out done for my CR-V, which means a 100+ point inspection for a Honda Certification. The service department over-performed for that certification and much more. Allowing me to feel comfortable in choosing to complete the lease-buy out with this dealership. More
by Chrissy
Employees Worked With
Bryce, Reynaldo Guzman, and the applicable awesome guy in the Service Department
May 06, 2020
Pathetically Bad Service Department My father bought his Honda from Honda of Downtown Los Angeles and always had his service done there. The other day, he noticed the air conditioner My father bought his Honda from Honda of Downtown Los Angeles and always had his service done there. The other day, he noticed the air conditioner wasn't working and today went to the service department at 6:45AM. He was the first customer serviced when they opened at 7AM. He explained the problem with the air conditioner and they convinced him to have his 30K mile maintenance and said everything would be finished in 4 hours. After four hours, they told him that it was going to take another hour to fix. For the rest of the day, they kept pushing back and pushing back the delivery time. He did not get his car back until 2:45PM, nearly EIGHT HOURS later, for warranty service and repairs. To compensate him for having to spend the WHOLE DAY at the service center, they knocked 10% off his bill. Honda of Downtown Los Angeles clearly does not value their customers' time. More
by jcubed_la
Employees Worked With
Heike Guillen
