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Honda of Downtown Los Angeles
Los Angeles, CA
4,312 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,312 Reviews of Honda of Downtown Los Angeles
February 22, 2024
My purchase experience was terrible. Last minute price gauging ruined the entire experience. Even though I had negotiated out of the door price before arriving at the dealership, the Mig Last minute price gauging ruined the entire experience. Even though I had negotiated out of the door price before arriving at the dealership, the Miguel Gonzalez's manager Gus made an aggressive last minute attempt to make me pay additional $500 else cancel the deal. Only after I walked out of the dealership, a different Sales Manager agreed to honor the price I was promised online. But my purchase experience was ruined already. It did not get better after that. I was told entire purchase process would take 2 hrs; in reality it took 6 hrs. I was shown the vehicle right away when I arrived but had to wait an hour to test drive it. Another hour was wasted when Miguel Gonzalez and his manager tried to renegotiate a higher price. I then spent half hour completing online application for credit check. Then I waited 2 hours in the lobby before getting called to complete the paperwork. You all should watch and learn from Tesla on this. Tesla makes its customers spend less than 30 mins at the site. I had to ask that car be washed as it was dirty. I pointed out that the third row seats were stained and no solution was provided. I asked if the minor scratches could be touched up; no solution was offered. Floor mats and mud flaps from previous owner has been removed from the vehicle. More
by UMESHVARMA
Verified CustomerEmployees Worked With
Gus, Miguel Gonzalez
February 20, 2024
Nick was so great in helping me with my vehicle purchase. He took the time to get to know me and understand why I was buying a car. Very grateful! He took the time to get to know me and understand why I was buying a car. Very grateful! More
by nicholasrollo92
Employees Worked With
Nick Brackett, Luigi Daniele
February 19, 2024
They was were very helpful they made my experience good for me to be first time buyer I appreciate them so much for there help I will be back again for me to be first time buyer I appreciate them so much for there help I will be back again More
by JOHNNYR1715
Employees Worked With
Ruben Moreno
February 18, 2024
My car was damaged (rear bumper) while being serviced. I also waited an inordinate amount of time for my car, beyond your original estimate, and I had to track down someone for an explanation. I will be I also waited an inordinate amount of time for my car, beyond your original estimate, and I had to track down someone for an explanation. I will be using another service center next time I will NOT rate individuals! My comments are more general More
by PMHLAW52
Employees Worked With
I will NOT rate individual human beings
February 16, 2024
Each time I have came to do my oil change everyone is always so nice and always greeting as soon as you come in. Always have had a great experience! always so nice and always greeting as soon as you come in. Always have had a great experience! More
by christosal28
Employees Worked With
Roger Zurita
February 16, 2024
I really recommend Honda dealership the staff is really friendly, they gave me a great discount is my first time buying a Honda car is a 10/10 friendly, they gave me a great discount is my first time buying a Honda car is a 10/10 More
by AIDEEYANELI
Employees Worked With
Jonathan Hernandez
