Honda of Downtown Los Angeles

Me and my partners experience with this dealership was very shady, The sales people in this office are not on the same page when they're providing information to their customers when purchasing a vehicle very shady, The sales people in this office are not on the same page when they're providing information to their customers when purchasing a vehicle or after purchase of a vehicle. The way the cells representatives conduct business is very misleading, dishonest, and finicky. From our experience, when first purchase the car the car was beautiful it ran amazing, however, within less than a year the car was paid off and apparently finding out the battery was not under my partners name far as the warranty. Please if anyone else goes to this dealership to purchase a car, tell these sales representatives to fully elaborate on what is covered under the warranty when you first purchase the car and after you purchase the car. Tell them to elaborate before you sign that contract because my partner and I upheld our in far as giving them the full amount for the purchase of the car however Honda did not uphold theirs which to me because you're playing with my livelihood says a lot. All of you in that sales department are crooks from all management to all salesman to all auto services etc. My partner I really dislike how they conducted the business and receive the money but let them tell it it's just business. THIS Honda Family is xxxxxxxx! Honda Family OUR xxxxx!!! People of the public, fair fair warning to the people please check your contracts before you sign and your warranties on purchases from THIS dealership. More

I went to Honda of DTLA to get the oil changed on my wife's Honda Fit. When I arrived, the service intake person, immediately popped the hood and took out his phone and turned on its light. He stuck t wife's Honda Fit. When I arrived, the service intake person, immediately popped the hood and took out his phone and turned on its light. He stuck the phone down by the radiator reservoir and told me it was empty. He then stated that there is something wrong and that the radiator system would need to be completely flushed and new radiator fluid added. I stated that why don't they just fill up the reservoir. He responded that may cause air bubbles. Since its my wife's car, I said to go forward with it. The oil change and the radiator flush was performed. Later that day I popped the hood after an hour's driving and checked to see the if the radiator reservoir was full. The reservoir was completely empty! I called the service intake person and told him about it. He then stated he would speak to the technician who performed the service. The technician stated that there should be no radiator fluid in the reservoir when the car was hot. I reminded the service intake person that the car was hot when I brought it in for service and that he had showed me the reservoir was empty and because it was empty that it was a problem and should be flushed and refilled to avoid any damage. The car is regularly serviced (not at this dealership) and has never overheated nor has any warning lights appeared. The lie had been exposed. I was upsold a service that was not needed. I subsequently spoke with the service manager, who could not explain the service intake person's reasoning of why this service was needed. After a long conversation he agreed to give store credit. I declined and wanted a full refund for the service I did not need. I further stated this is why people do not trust dealerships. He said that he would have to go higher up to get approval for a refund. I said that was a good step forward and that I would call him back to follow up. So far, I have left two messages for him to return my call and so far nothing. The receptionist states that he is away from his desk. Let's see if Honda of DTLA can make right. We shall see. More

Satisfied with the help of the sales man specifically Alex Lim for out front honesty and being frank,looking forward for another buying experience,good job ALEX !!! Alex Lim for out front honesty and being frank,looking forward for another buying experience,good job ALEX !!! More

Very disappointed and disgusted by the dishonesty and waste of my daughter's time. Through calls and text messages a manager, Kevin Esteban,( who called himself dealership manager) ,promised me a deal a waste of my daughter's time. Through calls and text messages a manager, Kevin Esteban,( who called himself dealership manager) ,promised me a deal and a monthly payment before my daughter drove all the way to the dealership. He even promised to match the trade in value of my 23 CRV Hybrid sport . Before even my daughter drove to the dealership, they sold the 26 CRV Hybrid Touring. But he text me he had a comparable CRV Hybrid L sports ready for my daughter. He said a salesperson Jakie will have everything ready. But when my daughter arrived there,Kevin dissappeared and it was a " bait n switch " game by Jacqueline. Jackie doubled the payments to 900 and even reduced the trade in value of my CRV. She wasted her time and especially my daughter's time by strolling around the dealership and talking to other salesperson. Kevin, you didn't had to do that ! Why make false promises and get people to come to the dealership? You've lost our Trust now ! It takes years to build Trust n loyalty . You could have done that. But Shame ,Shame and shame !!!!Absolutely disgusted by the whole process of Deciets and Lies by Kevin and Jackie !!!! Makes one avoid DTLA like plague! More

I feel like robert sanchez did a line of coke when he went to the restroom before helping me. He was giving me weird vibes a little paranoid acting and anger issues. Honda needs to do better they almost went to the restroom before helping me. He was giving me weird vibes a little paranoid acting and anger issues. Honda needs to do better they almost had me. Smh. Now i have to travel to a different honda dealership or just try a different make. I didnt want to ask for a another person to help me because i was scared this guy would lose his brains and threaten me. Ill try maybe another day but if i see him again im good. More

Raúl Álvarez es un buen vendedor, buen trato y muy amable y atento, buen servicio….👍 y atento, buen servicio….👍 More

I had an absolutely terrible experience at Honda of Downtown Los Angeles, and I want to warn others before they make the same mistake.I took my 2018 Honda Odyssey in for a fuel pump recall repair, and Downtown Los Angeles, and I want to warn others before they make the same mistake.I took my 2018 Honda Odyssey in for a fuel pump recall repair, and the next day, my engine warning light came on. I also started hearing a loud noise from the high-pressure fuel pump, which was never an issue before.When I returned to the dealership, they refused to take responsibility, claiming that the issue was "not related to the fuel pump recall", despite the fact that it happened IMMEDIATELY after their service.To make matters worse: 🚨 They failed to provide a proper OBD-II scan with actual diagnostic codes. 🚨 They only reported a DCA-8000 code, which is NOT a standard fuel system error code. 🚨 They recommended replacing the high-pressure fuel pump and tried to charge me $1,942.78! 🚨 When I escalated my complaint to Honda Corporate, they STILL refused to take responsibility.I have since filed complaints with NHTSA and the Better Business Bureau (BBB) because this dealership does NOT care about customer safety or accountability. They are simply looking for ways to charge customers for unnecessary repairs instead of fixing problems they might have caused.DO NOT TRUST THIS DEALERSHIP! If you need repairs, go ANYWHERE ELSE but here. More

I had a very smooth and great experience. I was able to express my concerns and needs for my new car and Andrea was able to completely answer all my questions and concerns. The exchange proce I was able to express my concerns and needs for my new car and Andrea was able to completely answer all my questions and concerns. The exchange process was easier than I expected so that was a plus for me. I absolutely love the way I was treated and will be looking forward to one day return and get a second car with Honda. More

Roberto Sanchez and Yuli Gonzalez were excellent. Car buying process was straightforward and smooth. They answered all our questions and their costumer service was top notch. Car buying process was straightforward and smooth. They answered all our questions and their costumer service was top notch. More