Honda of Concord

I bought a Honda Civic 2016 on September 28 2019 and I cancelled the extended warranty on October 19 2019 with Kevin Murphy. He said it will usually take 30-45 days to process the refund for warranty as t cancelled the extended warranty on October 19 2019 with Kevin Murphy. He said it will usually take 30-45 days to process the refund for warranty as they will be sending the check $1911 to the lienholder(Bank of America). I followed up with Kevin Murphy after 30 days. He said since it is not 45 days yet i will have to wait until then. I patiently waited, however even after 45 days the lienholder did not receive any payment so i called the dealership again. Kevin was out that day so i spoke with Chris. He said the check was sent to American Honda. They will have to stop the payment on this since it was sent to the wrong place and then start the process of refund all over again. I followed up after one week with Kevin Murphy he said it is being processed and now he is not giving a specific timeframe of how long will it take to process the refund. I have left messages and he has not returned my calls. Today is 60th day since i cancelled my warranty and have not yet received refund. More

Dishonest I come in to trade a 2018 Lexus NX300 and purchase a 2016 Honda CR-V and I was lied to about the whole deal. I was told that the dealership would have I come in to trade a 2018 Lexus NX300 and purchase a 2016 Honda CR-V and I was lied to about the whole deal. I was told that the dealership would have to pay off the vehicle instead of what I owed on my lease which I did my homework when I got home and that was not true. I had positive equity in the Lexus which they did not want to give. So now I guess I’m stuck with close to a payment and a larger purchase amount I had prior to the CR-V, that I was trying to avoid. If I could go back and do it over I would. More

New CRV Jim was great. I found myself unexpectedly needing a new vehicle and through AAA found Jim and Honda of Concord. Jim was so kind and knowledgable ab Jim was great. I found myself unexpectedly needing a new vehicle and through AAA found Jim and Honda of Concord. Jim was so kind and knowledgable about the car. I highly recommend Honda of Concord and Jim Doyle. Thanks Jim. More

The Best Sixty Six years old, buying autos a long time and this was the best car buying experience we've ever had! Great sales from Winfred Coe and wonderful e Sixty Six years old, buying autos a long time and this was the best car buying experience we've ever had! Great sales from Winfred Coe and wonderful experience and service from Chis Ijames in finance. We live 175 miles from this dealership but it will be our dealership from now on!!!! More

Jennifer Baker - Best saleperson ever! Jennifer had a truck shipped from Florida for me to purchase. She did all the leg work, and I only ended up spending a couple of hours at the dealersh Jennifer had a truck shipped from Florida for me to purchase. She did all the leg work, and I only ended up spending a couple of hours at the dealership. I had been looking for a vehicle for about a month and her customer service was by the far the best ever. Keep up the good work. Ill only being dealing with Honda of Concord moving forward. Great team over there. Thanks! More

Excellent Experience We have purchased 5 cars from this dealership, and have always appreciated the honesty and dedication of Mr. Ijames, Mr. Montana and other team member We have purchased 5 cars from this dealership, and have always appreciated the honesty and dedication of Mr. Ijames, Mr. Montana and other team members. It is because of their honesty and dedication to customers that we repeatedly return. We know that it will always be a trustworthy experience and my needs will be fully met. The sales team is always great, and we travel from Indianland to Concord to service our cars, because of the exceptional customer service . Great work guys. Jerry & Darlena Darlena More

Jennifer Baker Jennifer was a pleasure to work with and did a very good job in regards to explaining how all the features of our new CRV worked. Jennifer was a pleasure to work with and did a very good job in regards to explaining how all the features of our new CRV worked. More

Just Ask For Jenny B. Whether you're looking for a new or used Honda or some other used make at an affordable price, if you're in the market for a no hassle experience and Whether you're looking for a new or used Honda or some other used make at an affordable price, if you're in the market for a no hassle experience and a committed representative to your interests, look no further than Jenny Baker at Honda of Concord! Her tenacity to making you a satisfied customer is unrivaled, and her attention to the details of your purchase is unparalleled. We've been purchasing our vehicles through Jenny for over a decade and can't foresee anything shaking our loyalty to her. That's due entirely to her loyalty to us! Whether it's researching and pursuing the right vehicle for our budget and needs, or keeping an eye on the market and our purchase to let us know when a good time to trade up is, Jenny has proven her dedication to us time and time again. And this isn't exclusive to our acquaintance. Jenny's personal attention, perseverance, and thoroughness can be yours, too! Just stop in at Honda of Concord and ask for Jenny B More

Jen B Rocks! Simply put, if you're in the market for a car, walk into Honda of Concord and just ask for Jen (Baker). Full disclosure, Jen got us into our first lea Simply put, if you're in the market for a car, walk into Honda of Concord and just ask for Jen (Baker). Full disclosure, Jen got us into our first lease at Honda... when she lived in NJ. Because we had such a wonderful experience with her previously, we decided to give her a call just to get some additional information on leases in general before my wife at I headed out to the local NJ dealerships. Not only was she able to answer our questions, but she offered to work with us again from NC and personally delivered the car to us up here in NJ! Talk about service! She was easily able to work within our budget & needs. Always attentive, phone calls were returned immediately. It was the most smooth painless experience we've had (yet again). Did I mention she personally delivered the car to us in NJ!?? Jen knows what's she's doing. She's the real deal. I can't say enough good things about her and our experience. Just ask for Jen! Eric in NJ More