Honda of Concord
Concord, NC
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I always like to recognize good customer service when I experience it. I drove 2.5 hours from Raleigh on Black Friday to buy my 2012 Acura & it was so worth it. The customer service that I received from my experience it. I drove 2.5 hours from Raleigh on Black Friday to buy my 2012 Acura & it was so worth it. The customer service that I received from my salesman Dave Fuge was excellent. He answered my questions truthfully & did not try to drag out the sale, which I greatly appreciated! The finance manager Chris Ljames was awesome as well & did not try to push services that I didn't want. Even the scheduling receptionists called while we were on the road to let me know that the car was still available...as she said she would do. Great job Honda of Concord, you're doing it RIGHT. More
Great experience! Tom was VERY knowledgeable about the features of the vehicles we drove and gave lots of information so that we could make an informed decision on our purchase. Thanks Tom!! features of the vehicles we drove and gave lots of information so that we could make an informed decision on our purchase. Thanks Tom!! More
Was in search for a Kia Soul for a Christmas present. Found several online and preferred to communicate via email to get things moving and to help me narrow down which dealerships to actually visit and v Found several online and preferred to communicate via email to get things moving and to help me narrow down which dealerships to actually visit and view the vehicles. Joy was prompt in responding to my inquiry and in responding to followup emails about pricing on the vehicle. She had the vehicle pulled up by the time I arrived (after doing some price discussions via email first). Joy was a pleasure to work with. Not "salesy" or pushy etc. It was a fairly quick and pleasant sales experience. She has continued to follow up with me in regards to a followup detail on the vehicle, and worked with me on extending the normal timeline. She showed me the service department and waiting area and walked me through how their service experience typically works. She talks straight and tells you if she doesn't know the answer to a question and will get the answer quickly. I appreciate that type of person! Working with Brian for the loan was quick, straight to the point, and not a pushy sales experience on the warranties etc. He gave good insight on options and if they made sense based on his knowledge of our situation. He was pleasant to work with!! I prefer to work with the same salesperson if I choose to visit a dealership for future purchases. This is the first experience with Honda of Concord and I would choose to work with Joy again if the dealership has what I am looking for. More
Our sales person explained the car very well. We were in a rush and they helped us to get thru the entire process in just a few hours even though their dealership was very crowded. They were very patient a rush and they helped us to get thru the entire process in just a few hours even though their dealership was very crowded. They were very patient with us and answered any questions we had without feeling any pressure to buy. The salesperson and general manager worked very well together. More
Although we were not able to get our original choice due to our trade in value we were satisfied with the car we purchased. They really seemed to help as much as they could to get us something that was func to our trade in value we were satisfied with the car we purchased. They really seemed to help as much as they could to get us something that was functional and reasonably priced, a little more than we were hoping monthly, but overall a good buy. More
Go see Dave Fuge! Courteous and knowledgable. The whole process of buying a car was the best my wife and I have ever experienced. Our five kids even enjoyed the experience and that should say everything process of buying a car was the best my wife and I have ever experienced. Our five kids even enjoyed the experience and that should say everything More
Jim was an awesome person to work with! He wasn't high pressure or throwing around sales pitches. He made my car buying experience a great one.I would defiantly recommend going to see Jim! high pressure or throwing around sales pitches. He made my car buying experience a great one.I would defiantly recommend going to see Jim! More
From the time I contacted Eddie Estell via internet until my wife had her new Accord Touring was less than two days with actual time at the dealership of an hour or so. Between Eddie and Chris Ijames this wa my wife had her new Accord Touring was less than two days with actual time at the dealership of an hour or so. Between Eddie and Chris Ijames this was the best experience I have ever had buying a new car. I traveled about 100 miles to this dealership because they had the best prices,and over the internet and phone they gave me the out the door price with no surprises. Once we started the purchase process,they did show me some warrantee extension programs that usually I may have passed on but our situation being what it is was a great deal especially for my wife. When I buy my next car it will be from this dealership and this team of salesmen. I am a hard sell and I was amazed how honestly and professionally I was treated. Thanks. Mike More














