Honda of Concord

Perfect Experience So the whole experience from start to finish was perfect. I never felt pressured or I never felt like someone was trying to take advantage of me. Robi So the whole experience from start to finish was perfect. I never felt pressured or I never felt like someone was trying to take advantage of me. Robin knew the product and knew exactly what to show me. I'm pretty sure I was her easiest customer. Brian in finance was awesome an in and out process with a smile. Everyone was nice. Great vibes I'll definitely tell others about you all in the future. Thank you for the great experience! More

Excellent customer service I am very impressed with Isaac and so happy that there are service professionals at Honda of Concord that I can trust. It makes me feel secure in the I am very impressed with Isaac and so happy that there are service professionals at Honda of Concord that I can trust. It makes me feel secure in the choice I have made to have my car serviced here exclusively for the last 8 years. I would also like to thank Russ Carter for personally addressing an escalated matter so quickly. I hope to continue to receive the same level of service in the future. More

Awesome Experience Jennifer made the experience of purchasing my 2018 Honda Accord EX-L fun and exciting. She took extra time to connect and answer all of my questions. Jennifer made the experience of purchasing my 2018 Honda Accord EX-L fun and exciting. She took extra time to connect and answer all of my questions. Her passion for changing people lives through car buying is out of this world. You can honestly tell it's not just a job to her but she loves what she do. I would recommend her to everyone I come in contact with. Thank you Ms. Jennifer Baker and to the friendly staff at Honda of Concord. More

Great Experience! Thank you So Much Jennifer for Helping us with our purchase of or CRV. Your Knowledge of the different vehicles and three whole process of buying a ca Thank you So Much Jennifer for Helping us with our purchase of or CRV. Your Knowledge of the different vehicles and three whole process of buying a car made it such a great experience. We could be happier with our vehicle or our buying experience. We will definitely recommend you to our friends and Family!! Brian , We thank you to for your help. we could easily tell your management skills inspire your Staff to be as knowledgeable and helpful as possible!! More

Overall great customer service Robin and Kevin were amazing. Thoroughly impressed with her professionalism and level of communication. Thanks to Robin I got the car I’ve always want Robin and Kevin were amazing. Thoroughly impressed with her professionalism and level of communication. Thanks to Robin I got the car I’ve always wanted. I would recommend to everyone. Great customer service, I have no complaints. More

For a new honda Everything went well. Just took a lot longer then you may think. The only thing I did not like is the pushing on the extras. You will have people that Everything went well. Just took a lot longer then you may think. The only thing I did not like is the pushing on the extras. You will have people that by up all the extra packages at the end of the deal, but if some say no 2 or 3 times that should be it. You have the sale.. pushing to much may make people walk away all together. More

Honda of Concord I purchased my last car from Honda of Concord over the phone and was blessed with Robin to deliver my new car. A few weeks back we were in the market I purchased my last car from Honda of Concord over the phone and was blessed with Robin to deliver my new car. A few weeks back we were in the market for a car for our daughter.i went to my local dealer,PriorityHonda, because it was closer, looked at a car and dealt with a salesman and the sales manager, asked for a quote and a call back. They called me, lost my preapproval, eventually gave me an unreasonable quote for a payment and I decided to go back to Honda of Concord and Robin and finance manager Brian. I told Robin what I was looking for and she found us a car in less than a day, she found it, the perfect car, made sure it was in tip top shape and the found me the perfect financing. I never left the house, Robin met me at my home to sign the paperwork and the delivered the car to my parents home so we can surprise my daughter at Christmas. BEST customer service ever and I worked in the car business, this is unheard of, absolutely perfect experience, I will recommend them forever, so so super happy, what great folks!! More

Awesome First time buying and it was the opposite of what everyone has Always told me about buying from a dealership. Everyone was very friendly, polite, prof First time buying and it was the opposite of what everyone has Always told me about buying from a dealership. Everyone was very friendly, polite, professional, and overall a great group! More

Easy car buying experience This is my third car buying experience but by far the best. The staff was super friendly and attentive to my wants and needs. Robin especially went ab This is my third car buying experience but by far the best. The staff was super friendly and attentive to my wants and needs. Robin especially went above and beyond my expectations. I was never a Honda person but I give it all to the staff who made me fall in love with my new car! More

Customer Service Shacoya Richardson, has to be one of the top service advisors if not the top. I called to schedule an appointment and from beginning to end, the custo Shacoya Richardson, has to be one of the top service advisors if not the top. I called to schedule an appointment and from beginning to end, the customer service I experienced was outstanding. I was pleasantly greeted on the phone by Amber Dupree. Her voice was so pleasant and professional I requested to meet her in person so I could personally thank her for an outstanding job. I was assured by Ms. Richardson, that my visit wouldn't take long, and before I could start working good on my computer she came to let me know the work was completet and escorted me to my vehicle. I was accustom to going out through the service department, but Shacoya, had all my paperwork completed and my appointment over. Ms. Richardson, pays attention to detail and went above and beyond getting me back to my schedule as soon as possible. She's is very thorough in her work ethics, which is one of the main reasons I personally request her as my service advisor, and will not hesitate to postpone having my vehicle serviced so that I will receive the best customer service when I visit the dealership. Truly worth the wait! More