Honda of Concord

Buyer Beware...I have shopped here for 13 years and my salesman Tony M moved out of state. I wanted to trade up and also buy a car for my son. I was treated very rudely, and made to feel like they had no salesman Tony M moved out of state. I wanted to trade up and also buy a car for my son. I was treated very rudely, and made to feel like they had no time for us. After spending several hours at the car lot we were left with we will call you tomorrow. My son got a call back with an offer and the amount that would be needed to put down. He was so excited and asked for the info of the vehicle they were offering. The salesman told him that they were extremely busy and He would email him the info and let him know when He was free. He never got the info so I called the salesman and asked for the info and told him we wanted to come in. He said ok I’ll call you back I think we just sold the car. I could not believe it. I was told that my son dropped the ball because He never called back. I told the salesman that He dropped the ball and should have NEVER told my son that this was a done deal. I asked to speak to a Manager. He handed the phone over to Ryan Crist who flat out told me sorry ma’am there is nothing He can do and He will sell any car to whoever is standing in front of him. I explained that we were waiting for the salesman to call us back so we could come down as we live literally 7 minutes away. Mr. Crist continually interrupted my conversation. I raised my voice and asked him to let me finish what I was saying. His response was, Well first of all you must not know Tony (my old salesman) too well because you gave me his wrong last name. Second of all I repeat that I will sell any car to anyone if I have a buyer standing right in front of me no matter what. Also, I can’t believe that Tony had you as a customer for 13 years. I couldn’t believe the cutting , completely condescending and arrogant way that He spoke to me. I asked him who the general manager was and he gleefully told me. I said that I know his sister in law. and He then told me, Oh go ahead and call him. He and I are very close friends and we golf together all the time and hung up on me. The integrity of this place has fallen way down. 🤷🏻‍♀️When dealing with Tony he would call me to trade up and let me know the deal, we would come in and sign the papers and we were done. Never have I ever had to worry about the vehicle being sold out from under me. I miss the honest, caring and respectful integrity of Tony. I will NEVER refer anyone to this dealership again. The arrogance of the General Manager trickles down to His staff. More

David Kennelly the service manager Honda of Concord is the best. He has gone above and beyond to meet our needs for our 2018 & 2019 Accords. the best. He has gone above and beyond to meet our needs for our 2018 & 2019 Accords. More

Honda of Concord is the WORST Honda dealership I have ever experienced in my 20 years of leasing Hondas!!! They are so deceitful and liars! I went into the dealership to lease a 2021 Passport EXL and ever experienced in my 20 years of leasing Hondas!!! They are so deceitful and liars! I went into the dealership to lease a 2021 Passport EXL and was told it would be 12,000 miles a year. I was shown a paper that said 12,000, I have texts back and fourth with my salesman Jim showing 12,000, I told the finance manager right before we signed the paperwork that I wanted 12,000 and he was trying to convince me to do 10,000 miles. I signed the paper in the finance managers office and once I get home and look through the paperwork I notice he plugged in 10,000 miles. I call him up immediately and he tells me that he never said that. I have to scream and yell on the phone to the finance manager (Ijames) to make him change it and bring me out a new contract to my house. He kept saying “I didn’t say that” over and over to me. When he knew he did and I had paperwork to prove it. When I called the sales manager (Dewayne) to voice my concerns about everything that happened and he just saids oh there must have been a disconnect somewhere. As if it was no big deal what just happened to me. I know tactics like this come from upper management and everyone at this dealership should be ashamed about how they are treating customers and what they are doing. The people I dealt with at this location are: Jim Doyle (salesman) C. Ijames (finance manager - so deceitful) Dewayne Noble (sales manager) Don’t ever step foot inside this dealership! You will be extremely disappointed. Plus who knows what other kind of stuff they are pulling on people when they don’t even realize it. Go elsewhere to purchase/lease a car. I have leased from Hwy 74 in CLT, Indian Trail and also South Blvd locations. Those dealerships have been truthful and run a quality dealership. Elizabeth K. Scott The extremely unsatisfied customer of a new 2021 Honda Passport EXL from Honda of Concord. More

Great service - very friendly and helpful. Fast turn around on my vehicle. Wish all people in service related businesses were more like Donnie. Thanks very much!! around on my vehicle. Wish all people in service related businesses were more like Donnie. Thanks very much!! More

The service there was prompt and customer service was very friendly. They did the service in a timely manner!!!! Donnie was very courteous and explained was going to take place and answered any questions very friendly. They did the service in a timely manner!!!! Donnie was very courteous and explained was going to take place and answered any questions that u had. More

Donnie was very professional and courteous and explained in detail the requested service to be performed for the vehicle. Would definitely recommend Donnie to help you with your service needs. in detail the requested service to be performed for the vehicle. Would definitely recommend Donnie to help you with your service needs. More

First time coming to the Concord location for a few minor items. Will definitely be back! Donnie was very prompt to greet me upon arrival and provided great customer service during my visit. I was in and out items. Will definitely be back! Donnie was very prompt to greet me upon arrival and provided great customer service during my visit. I was in and out quickly! More

I would recommend anyone looking to purchase a car to Mr. Nicholson. Thank you for taking such great care of me every time I’m there! Nicholson. Thank you for taking such great care of me every time I’m there! More

Will was really great! Took care of our service needs and was very honest with recommendations. Definitely recommend anybody to him over in the service! was very honest with recommendations. Definitely recommend anybody to him over in the service! More

Will Nicholson is the best service advisor at Honda of concord. Very valuable asset to the team there. Will is always honest with the recommendations and updates you throughout your stay. concord. Very valuable asset to the team there. Will is always honest with the recommendations and updates you throughout your stay. More