Honda of Concord

AWFUL. I have never felt so harrassed by a dealership in my LIFE. If you have to ask for information online, DON'T. I was in the market for a Honda CR-V and contacted the dealership online to find out m my LIFE. If you have to ask for information online, DON'T. I was in the market for a Honda CR-V and contacted the dealership online to find out more about their prices. I didn't hear back before I was going to go car shopping in person, so I went to the dealership to see what they had. First bad experience: Lot Vultures. They swarm your car before you can even get out. I HATE that. Second bad experience: We just wanted to talk about prices. I know ALL dealerships get crazy when it comes to stepping the office, but this trip was INSANE. They pressure you to sign documents promising you'll purchase a vehicle that day if they offer a price you like. I told the guy in advance I wanted to know prices and that we were NOT going to buy that day because we needed time to think about it since we JUST started looking. The guy got visibly ANGRY that we were not going to sign and continued to pressure us. He didn't try to adjust his stance, or even TRY to meet our needs that day in any way. We left. Third bad experience: The Internet Sales rep emailed me to follow up on what I wished to know. I replied- politely- that we had already purchased a vehicle, and would not be continuing our search but thanks anyway. He writes back with this gem: "Damion actually spoke with your husband who told us that you were going to be in Sunday to pick up the CRV. We had it all cleaned and ready for you. It is ok if you were not going to come back in like you promised Saturday, but at least you could have told us Sunday that you really weren't coming back so we did not hold a vehicle for you. " Lies. Pure lies. My husband said no such thing and we never asked for them to hold a vehicle. And what's with the "like you promised" comment? Maybe we misread the email but we both found it very upsetting. I called the manager to complain about the email- a missed customer today, if taken care of is a potential customer of tomorrow. I told them that thanks to their Sales staff and their LIES we will NEVER step foot in Honda of Concord again. More

I was asked if a deal was acceptable, when I agreed to the deal the sales manager repudiated it. I was offered a price of $31,500 for an Odyssey if I could wait 4 weeks for delivery, when I agreed to t the deal the sales manager repudiated it. I was offered a price of $31,500 for an Odyssey if I could wait 4 weeks for delivery, when I agreed to these terms, I was told it would be $32,500 PLUS I had to give them my trade-in! Needless to say, I will never go back to this dealer or any other Hendrick owned dealership. More