Honda of Abington
Abington, PA
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805 Reviews of Honda of Abington
Ben I think? And 5 I always feel safe driving my car after picking it up and that's the most important thing to me And 5 I always feel safe driving my car after picking it up and that's the most important thing to me More
I had an appointment at 7:30 AM for a recall repair. When I arrived at 7:25, I was told that the door would be opening shortly and Stephen would be right out from getting his coffee to help me. Despite When I arrived at 7:25, I was told that the door would be opening shortly and Stephen would be right out from getting his coffee to help me. Despite the fact that I was the second person there, my car was the seventh taken that morning because Stephen didn’t get to the desk for another 10 minutes, and in the mean time other cars were let in for Express Services ahead of mine. While getting checked in, I reiterated that I couldn’t have my car later than 1:30 because I had to pick up my child from school. I was already told this wasn’t a problem when I initially made the appointment. After Stephen finally got me checked in, I was promised my car would be ready by 12 PM and that a shuttle would be able to pick me up at home to bring me back to the dealer once it was complete. After I received the message that my car was done, I called the service department 11 times to try to arrange the shuttle and did not get ahold of anyone. I left a voicemail the first time I called, too. I had to call the Sales department who put me through to a service department manager. She said that the shuttle would be heading out to pick me up shortly. An hour and a half later, it still had not shown up! I only live a little over a mile away. I had to make alternative arrangements to drive to the dealer and leave a car there in order to get my car (I needed my car with my car seat so I could pick up my child from school). When I arrived at the dealer, Stephen was outside vaping instead of taking care of his customers. All of this is inexcusable and I will never return to this dealer. More
Amazing- Highly Recommended- Only dealership that Sold me the Car @ MSRP and when the told me car is in Stock- They didn't back out- They didn't change any pricing or any details from what they confirmed ove the Car @ MSRP and when the told me car is in Stock- They didn't back out- They didn't change any pricing or any details from what they confirmed over the phone- Honest and nice people to deal with- It was worth the 2 Hour drive to get my new Lease from them - Carlos and Lane were awesome- Thank you! More
It appears that Abington Honda is overbooking. I scheduled my appointment a week beforemy scheduled appointment. I made it clear that I would wait for my vehicle. I arrived at my appointment on I scheduled my appointment a week beforemy scheduled appointment. I made it clear that I would wait for my vehicle. I arrived at my appointment on time. It took 5 hours for me to get an inspection and oil change. The only thing I needed was windshield wipers and a tail light to pass inspection. No one from the service department ever relayed to me why It was taking so long. I had to approach them. I think after a customer has been waiting at least 2 hours someone from service department should approach them to let them know why It's taking so long and when you can expect the work to be completed The service reps. have a tendency to talk across the waiting room to people waiting for their Vehicles. That to me is very unprofessional behavior it does not give the client any privacy. More