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Honda World
Louisville, KY
5,003 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,003 Reviews of Honda World
October 09, 2012
I purchased my brother's 2010 Honda Accord at the end of its lease. Car was in good shape, and to make it easier to get the tax, registration and title work done we ran the purchase through Swope, where he its lease. Car was in good shape, and to make it easier to get the tax, registration and title work done we ran the purchase through Swope, where he leased the vehicle. This also included a "Honda Certified" inspection to make sure that there was nothing wrong with the vehicle that we did not previously identify. I liked that and was another reason to work through the dealer. My experience was good, but not great, so I can't recommend. This is because of the little things. When I say little, I really do min little, and you can decide if I am being overly picky about this. First, one of the interior lights (driver side) was not working. I asked as part of the inspection to have this repaired. The sales person said he would ask for this to be fixed but it was not. So I will have to take my care somewhere to get this fixed or do it myself. Second, one of the keys wireless locking, unlocking and trunk release buttons would only work intermittently. I asked if this could be fixed, and the sales person said he would also ask for this to be fixed. Again, it was not fixed, so will have to take care of this myself and likely at my own expense, which I know is not inexpensive. Third, one of the tires was losing air pressure quickly, and the sales person said that it would be fixed and they would tell me what the issue was. I forgot to ask about this when I went to pick up the car, but there was no information provided to me about what was causing the air to leak, nor what was done to correct the problem. So my fault for not asking, but not good by Sam Swope to not provide the information. This makes me question somewhat the "Honda Certified" inspection and how detailed it is. Finally, the detailing that I paid for ($150) so that the car would look as new and clean as possible, was not done properly. I noticed some dirt and stains on the top of the steering wheel column, that should have been seen by someone who detailed my car. So you can now see what I mean by being picky. But these are the small types of things, in my opinion, that a dealer can and should do correctly if they want buyers to come back and want those buyers to recommend their dealership to other people. These small items took my experience from being outstanding and one that I would recommend to others, to an experience that was good, but not great. More
by Mr_John_Hickey
Employees Worked With
Ron Towles Sales Person, Rick Lewis Business Mgr
September 29, 2012
Been a customer of Honda Swope World and Salesman Nick Woodson for years, have always bought new, both Nick and service center have been simply pure excellence! Woodson for years, have always bought new, both Nick and service center have been simply pure excellence! More
by manginoj
Employees Worked With
Nick Woodson, Nick Woodson
September 28, 2012
This was my first new car-buying experience and Nick made it easy, smooth, and enjoyable. He helped me find the perfect model and color I wanted, and explained all the features on the car to me. I will absol it easy, smooth, and enjoyable. He helped me find the perfect model and color I wanted, and explained all the features on the car to me. I will absolutely be back to Sam Swope to see Nick again when I need my next car. Thank you for the great service! More
by rentalshackjack
Employees Worked With
Nick Woodson
September 25, 2012
I went to sam swope on a sunday afternoon to check out a car. I spoke with nick woodson. We took a honda fit for a test drive. Nick explained all the features of the car. He was very knowledgable about the car. I spoke with nick woodson. We took a honda fit for a test drive. Nick explained all the features of the car. He was very knowledgable about the fit and other cars in the same class. He gave me honest answers of pros and cons for the fit and the other cars. I left there to test a few other cars but decided to come back for the fit. Nick did a wonderful job helping me get the fit at trhe price i wanted even with my not so wonderful credit score. This is the second car i bought at sam swope and will continue to go there when i decide to trade this one in. Which by the way will be a long time from now. The honda fit really is a great car. More
by annie799
Employees Worked With
Nick Woodson
September 20, 2012
Thinking about my past experiences with car buying, I was definitely not looking forward to going through the process again. Need prevailed, so I found myself looking at Honda's on Sam Swope's website. I k definitely not looking forward to going through the process again. Need prevailed, so I found myself looking at Honda's on Sam Swope's website. I knew that I wanted a Honda, but I was dreading the hassle of dealing with a pushy sales person so I had not even thought much about what type of Honda. I am so thrilled that I made an appointment with Lewis Ray to chat about what kind of car would work to replace my nearly 15 year old van. He was informative and most importantly NOT pushy. He was patient and personable...and even funny...which helped to lower some of my anxiety with this process. We test drove a very nice Civic, an excellent Accord with low, low miles (2010 with 14k miles), and a 2009 Honda Element on a Friday night. I did not make a purchase that night, because of course I had to go home and do some research on the pricing. I was blown away by the internet based pricing. Truthfully, I was concerned that my choice, the Honda Element, would be gone before I could get back there the next day. I called Mr. Ray on Saturday morning, bright and early and told him my choice and made an appt. to come in and start the car buying process. We worked with several members of the Swope team, including David Lail (this guy is AMAZING at financing!) and Rick Lewis (a former Army Ranger who is the KING of details and he has a KILLER computer...trust me, you just have to see it!). Also, when we needed to upgrade our insurance, nothing could be simpler, as Swope has a Allstate rep onsite--easy peasy. I would like to thank Lewis Ray for his time and patience--he was warm and genuine and a pleasure to do business with. Sam Swope has all of our business going forward, period! By early Saturday afternoon, we were driving our Honda Element off of the lot and feeling spectacular about our purchase. A-Z, Honda had it covered, selection, price, finance rate, and I could go on and on about all of the spectacular add-on's you get, but you might start thinking that the dealership wrote this review :) Much gratitude, Michelle R. and Jo B. More
by shellyiambic
Employees Worked With
Lewis Ray, David Lail and Rick Lewis
September 15, 2012
Stopped in for the regularly scheduled maintenance visit. Jessica gave a very warm, friendly Welcome and then continued to advice the required and optional service required on this visit. During the visit Jessica gave a very warm, friendly Welcome and then continued to advice the required and optional service required on this visit. During the visit she came back to explain that the battery had tested in a questionable range and advised that it be replaced now as it was still under warranty. Upon delivery back to me Jessica explained fully all test and inspections which had been done and explanation of the final itemized billing. This was a top level service experience! Thanks to Jessica and the service crew! Ron Jones More
by Ronald Jones
Employees Worked With
Jessica Washer
September 12, 2012
On August 7, 2012 My husband and I signed an agreement contract with Sam Swope Honda World for the purchased of a new 2012 Honda Odyssey Vin # 5FNRL5H62CB119369. that was to be financed with American Ho contract with Sam Swope Honda World for the purchased of a new 2012 Honda Odyssey Vin # 5FNRL5H62CB119369. that was to be financed with American Honda Finance corp. Our credit reports are in outstanding shape with both of us having scores in the 750 range. We were unsure about adding the warranty to our loan and Josh from finace told us we would have about 3 days or so in case wanted to add it on. My husband got quotes from various dealerships and we called Josh to see if the dealership would match the competitors’ price. After Josh spoke to his general manager, they said yes it was ok. We live 1 hr away, and we rearranged our schedules only to get there and they not honor the agreement. We ask to speak to general mgr Mike Porro but he refused to speak with us. The fact that we traveled 2hrs round trip, the loss of productivity, time and gas wasted was very upsetting. We leave and decide its not worth the hassle when we can just get the warranty elsewhere. 2. Several weeks pass by and we get a call from Josh (Finance guy) that the signatures on one of the papers didn't go thru and that we would have to sign a new one. When we received the letter we received a whole new sales contract. Both of our signatures on our copy are legible and appear just fine. In the new contract Josh has now changed/increased our vehicle cash price. We call Josh and tell him that we don’t see the need to sign a new contract with a price increase. He goes on to explain that he increased the price because of a military rebate that is available to military personnel. In essence he's increased the price so that he/ they can pocket my rebate. We inform him that since we have a signed contract in place we will not be signing a new one. At this point my husband is currently on a field training exercise, and not able to return calls right away. In the meantime however Josh has left threatening and harassing phone calls on my husband’s voice mail. He stated that there's going to be lots of trouble for us and in another he said that he was going to send out a wrecker to have or vehicle towed. I have been in contact with American Honda Finance to try and resolve this issue, and they advised me not to sign the new contract and that since they have not received the paperwork from the dealership there was not much they could do. I am very disappointed at Sam Swope Honda World for not wanting to honor the agreement contract we have signed. Being that we always pay our bills on time and have excellent credit cannot understand why a dealership would act so unprofessional. With my husband being out training & having to deal with a special needs baby plus my 10 yr old, we truly do not have the time for this nonsense. Sam Swope Honda World we ask that you honor the contract already signed. If shopping for a new Honda, spend your hard earned dollars elsewhere. Sam Swope Honda World does not care about customer satisfaction. More
by riosn
Employees Worked With
Josh (Finance Dept)
September 04, 2012
We had a great experience but the process was 3 hours long but everyone was friendly and accommodating. This was the fourth car from this dealership. They are always willing to negotiate. long but everyone was friendly and accommodating. This was the fourth car from this dealership. They are always willing to negotiate. More
by carol.a.harper
Employees Worked With
Andre Uchitel, Lamont Chandler, Michael P. (Mike) Porro, Andre Uchitel
September 03, 2012
My husband and I purchased a new Honda Pilot Touring from Sam Swope Honda World last week and had a very positive buying experience with salesman Brandon Bennett. Brandon treated us with respect and courtes Sam Swope Honda World last week and had a very positive buying experience with salesman Brandon Bennett. Brandon treated us with respect and courtesy throughout the process, was very resourceful and knowledgable about the car, and actively listened to our needs. When I figured out our budget and determined a purchase price, he took my numbers very seriously and worked to meet them in a way I have not experienced with any other car purchase I have made. It was not a hassle at all, I did not get frustrated at any time in the process, and he really gave us an honest deal that met my expectations on the price of the car. I highly recommend working with him to find a car and price that meets your needs, we will work with him again in the future when our second car needs replacing. More
by latishaschmitt
Employees Worked With
Brandon Bennett
