Honda World

Happy Days with Sam Swope Honda From our first phone contact with Doug he in tune with our needs. His follow up with me gave us confidence with looking at a new 2015. We loved o From our first phone contact with Doug he in tune with our needs. His follow up with me gave us confidence with looking at a new 2015. We loved our 2012 CRV Honda and had really enjoyed driving her many places in the last two years. However, our needs have changed and it was time to consider moving into either an Accord or Civic. Doug showed us several great features and landed us on a super taffy white model 4 dr that my wife Sally and I both are happy with. This new Civic EX has great features and is the right size for our needs. Fun to drive, easy to park, and very quiet. Doug made it easy for us to drive away with a smile on the price too. He showed us how our 2015 lease/purchase could work to our advantage in several ways for now and in the future. We gave him some tough questions and he had solid info and no nonsense approach to answers for us. We look forward to working with Doug and the team at Swope. We highly recommend him and the staff at Sam Swope Honda. Thanks, Rich and Sally Dalton More

Excellent Customer Care My experience with Honda has been exceptional due to the graciousness and patience of Nick Woodson. I purchased a certified used car and, taking adva My experience with Honda has been exceptional due to the graciousness and patience of Nick Woodson. I purchased a certified used car and, taking advantage of 'the adage, "It's a woman prerogative to change her mind," I did. Upon reconsideration of the car, I traded and upgraded to another Honda. Throughout the process, Nick was most supportive and positive in encouraging me to find the car I wanted and needed. I thank Honda for their great customer care accorded me from Nick Woodson. More

I got what I wanted. I saw the CRV I wanted on your internet site. I was contacted a short time later by Brittany. We set up an appointment to see the car. When we arri I saw the CRV I wanted on your internet site. I was contacted a short time later by Brittany. We set up an appointment to see the car. When we arrived, the car was started, warmed up, and ready to test drive. Brittany did a great job. She wasn't pushy, and didn't try to bully us into doing something we did not want to do. I was especially happy to find out that she is a Big Blue fan as well! She is a nice person, and a knowledgable sales associate. We enjoyed meeting all the team members at Sam Swope Honda. We had a great car buying experience! Kelley Atkins More

Above and beyond I called at noon on a Friday afternoon with a window that wouldn't roll back up. I was going to be downtown for the evening and didn't want to leave I called at noon on a Friday afternoon with a window that wouldn't roll back up. I was going to be downtown for the evening and didn't want to leave an unlocked car in that neighborhood. Even though they were busy with no openings, Chuck Hunt worked me in anyway. I'm very grateful for getting the repair done at such short notice and I was treated with great respect. It was an excellent experience for me. Mr. Hunt is a great representative for his company. More

Excellent experience I had an excellent experience at Sam Swope Honda on November 2, 2014. I wasn't seriously looking to buy a car since I had just bought one, but my mind I had an excellent experience at Sam Swope Honda on November 2, 2014. I wasn't seriously looking to buy a car since I had just bought one, but my mind was open to potentially a better deal. Lionel Jordan (Sales Consultant) patiently let me test drive 3 different Honda Accords before I found the one that I liked better than the car I had just bought. Lionel was very helpful, professional, knowledgeable and very patient with me. He didn't try to sell me a car so much as he did a good job listening to what my needs were. He helped the whole sales process move along very smoothly. I felt like I got a good deal on the Accord and am still happy with my purchase. This is the 2nd car that I've bought with Sam Swope. The first one was a Mitsubishi eclipse. I trust that the Honda service department will do as good of a job helping me maintain my car as the Mitsubishi service department did. The only thing that did not sit well with me was after we negotiated a price and began to complete the paperwork, I was only then told that there will be a $399.40 dealer's preparation charge. This should be told during the negotiation stage with the price. The customer has no way of knowing this charge is coming in advance. It feels like an unfair business practice. I understand not figuring sales tax and license into the negotiation. Customers expect this and know this is coming, but not a dealer's preparation charge. The other place that I bought the other car did not throw this in at the last minute. I say to Sam Swope, "stop doing this!". This is no fault of Lionel. He is an excellent sales consultant and a good all around person! Ask for Lionel Jordan should you go to Sam Swope to shop for a Honda!! More

Great trade! Marshall Dean with Sam Swope did a great job of finding us the vehicle that we were looking for, and keeping us updated on features and current sales. Marshall Dean with Sam Swope did a great job of finding us the vehicle that we were looking for, and keeping us updated on features and current sales. We would definitely work with him again! More

Great Service Had a great experience at Sam Swope Honda World. Our car had been vandalized and the catalytic converter had been stolen. They did a wonderful job Had a great experience at Sam Swope Honda World. Our car had been vandalized and the catalytic converter had been stolen. They did a wonderful job replacing the part and the service was excellent. Thank you for your help! Eileen H More

So far the best purchasing experience that I have had. My experience with this dealer actually started about 18 months ago when I was looking to replace my existing vehicle with something newer and more fu My experience with this dealer actually started about 18 months ago when I was looking to replace my existing vehicle with something newer and more fuel efficient. I made an appointment to test drive a 2013 Honda CRV via the website and was given an appointment to meet a salesman. For some reason the person whom I had an appointment with was not available but Doug Alsman said he would be happy to help us. After about 5 min my wife was not happy with a small detail on how the floorboard did not allow her to put her foot where she wanted it. Doug was understanding and treated us like friends while we drove back to the dealership in a car we had absolutely no interest in purchasing. Flash forward to October 2014 and we still have not switched cars and when I discovered some of the updates of the 2015 CRV My wife and I decided to go back to Swope Honda to see if the floorboard issue was resolved. It was actually Doug Alsman's great company that made us seek him out specifically for his help. After a quick test drive ( and wife's approval with the floorboard change) we decided we would like to purchase a CRV. As it was late and we had a few busy days Doug setup a time for me first thing on a Saturday to get everything going. Expecting the normal run around I brought a book, some headphones, my coffee and iPad to pass the time. I was pleasantly surprised when they let me know that everything was done and ready and all I had to do is come back in a couple of days when the color that I want could be procured. I could have been done even sooner, but I was trying to decide between two colors ( wife and daughter stopped by for color approval :) ). During the entire process Doug let me know just what was going on, what he needed, and about how long everything would take. I knew i was in for something different when I had to stop a card game on my IPad after Doug was only gone 4 minutes to get the pricing deals. I have not yet picked up the car but hope that I can continue this review with more accolades. More

Very pleased with our purchase process Nick Woodson was excellent to work with. He was great at bringing up different considerations to help us in the decision making process. Being a repe Nick Woodson was excellent to work with. He was great at bringing up different considerations to help us in the decision making process. Being a repeat customer with Swope Honda, we got excellent service from all involved. Would be happy to recommend for anyone in the market. More