Honda World

Maintenance service I received an excellent maintenance service for my 2009 Honda Civic. John Howerton gave me accurate estimates of parts and labor costs, plus he credi I received an excellent maintenance service for my 2009 Honda Civic. John Howerton gave me accurate estimates of parts and labor costs, plus he credited me for gas expenditures. His crew did outstanding work and finished ahead of the estimated time. His cost estimate was almost $100 less than the Honda dealer here in Frankfort, which is the reason I drove to Louisville to have the service completed. I found Mr. Howerton's work to be thoroughly professional and he explained, in detail, the work he had done. He also explained what the next maintenance check would involve. I commend him and his service staff for exceptional work. It was well worth the drive and I will be taking my Honda there in the future. More

nice people I enjoyed the low key atmosphere and all the people were very friendly Did have and issue with a car charger but did not take away from the experienc I enjoyed the low key atmosphere and all the people were very friendly Did have and issue with a car charger but did not take away from the experience More

Friendly and patient sales team My experience at Honda World Louisville was a pleasant one and that is sometimes hard to say about buying a new car. Other than the obvious "old sch My experience at Honda World Louisville was a pleasant one and that is sometimes hard to say about buying a new car. Other than the obvious "old school" negotiating tactics, which were so blatantly obvious, the buying experience was very positive. My family and I were greeted immediately by the Sales Manager that was on duty and he quickly found a sales person to walk us through the vehicle we were interested in. We were able to get most of our questions answered with the showroom vehicle, which made it more comfortable. Then we took a test drive and the sales person was very nice, patient and answered even more questions. Even the F&I experience was pleasant, with none of the typical pressure tactics to buy the extras, although they did work hard to sell us add-ons, it wasn't the typical high pressure experience. Then, after that, our delivery specialist was outstanding. She spent a significant amount of time walking us through the features of the vehicle, setting up the bluetooth for my wife's phone and answering even more questions about the electronics and other features. And the vehicle was cleaned and prepped by the Prep team very well and relatively quickly. All in all a good new car buying experience. More

Great service department I love the fact that their service department is open on the weekends. Mike gave me updates on the progress of my service and the service was complet I love the fact that their service department is open on the weekends. Mike gave me updates on the progress of my service and the service was completed at the estimated time. I love the free car wash with service as well. More

More than happy Bought a 2011 car with break issues. The manager of the service department personally came & picked up my vehicle from my place of work & brought it b Bought a 2011 car with break issues. The manager of the service department personally came & picked up my vehicle from my place of work & brought it back to me in an extremely timely manner. He went out of his way to do that for me and I whole heartedly appreciate what he did for me today. I will definitely be back do to service with this dealership again in the future just because of the salesman that I got and the manager that took care of my breaks for me. Thank you so much :-) More

Wonderful Service I went to Honda World with a specific price range and car model in mind. I was assisted by Semsa in the sales department and she was wonderful! She I went to Honda World with a specific price range and car model in mind. I was assisted by Semsa in the sales department and she was wonderful! She did not pressure me to look at cars outside my price range and she was able to take my "wants and needs" and show me all the vehicle options within my specifications. This style of service was very much in contrast to other dealerships I had visited, who pressured me to look at vehicles far outside of my stated price range and attempted at the typical "sales people" hustle tactics. Semsa and Robbie (the manager) were both very helpful and friendly. I brought my two children along on the car shopping adventure and the Honda World staff were very welcoming and showed us the "kids area" where my children could hang out while I completed the paperwork. I got a great trade in rate for my used vehicle and the 2014 Accord I bought is exactly what I was looking for. Without a doubt I would recommend Honda World, Semsa and Robbie for anyone looking for great service, a quality car and no hassle during the shopping process. More

Great service Setting a great example of rarely seen excellent service by Will Bradley. He took care of me from beginning to end. Great young man! Knew what he was Setting a great example of rarely seen excellent service by Will Bradley. He took care of me from beginning to end. Great young man! Knew what he was talking about and I didn't feel like he was trying to upset me things I didn't need. Have had that happen too many times with different shops. More

Amazing dealership Everyone that works here is so friendly and personable. They truly care about their customers and made me feel so welcome. Almost everyone dreads the Everyone that works here is so friendly and personable. They truly care about their customers and made me feel so welcome. Almost everyone dreads the car buying experience so that's what makes this dealership so different from the others. Not only do they care about their present and future customers but they also make you feel like you're family more than anything. You're not a bonus on their checks here, you're more than that to them, you're special. Also, everyone in the service department is amazing. They make you feel comfortable while you're waiting for your vehicle to be fixed. Thanks to everyone More

Great Awesome service! Great salesman who helped me anyway he could! I have bought every car at this dealer and will continue to do so. Great job Chris! Awesome service! Great salesman who helped me anyway he could! I have bought every car at this dealer and will continue to do so. Great job Chris! More

Honest, reliable, professional Second car we've purchased from this dealership and Ryan. Very satisfied and will continue to return because of the honest, reliable, friendly but no Second car we've purchased from this dealership and Ryan. Very satisfied and will continue to return because of the honest, reliable, friendly but not high pressure service. We will return when it's time for another car! More