Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Honda Windward - Service Center

Kaneohe, HI

4.8
1,290 Reviews
Call Service Center (808) 720-6417

1,290 Reviews of Honda Windward - Service Center

Sort by
January 17, 2023

Great communication and a degree of flexibility that was appreciated. Good customer service. No hesitation to go back for other maintenance work. More

by Grahameastmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 17, 2023

Polite considerate efficient I made a mistake with day and time still accommodated me ty! More

by pattipoot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanoa Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rose .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 14, 2023

Very good from Justin Baker and mechanics who courteous, attentive and very helpful along with the female staff at the service department👏 More

by Gil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 11, 2023

Service department is the best. Always going the extra mile for me. Never let Dalton retire 😊 More

by js0662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 04, 2023

Always prompt and efficient service at a reasonable price at Honda Windward. Thanks for taking such good care of my Honda. More

by ahk00022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kanoa Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 01, 2023

Scheduled my 2019 Passport for regular B13 oil and transmission service. Everything went smoothly. Service was quick and everyone was friendly. Excellent service as always. More

by Glen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlin
Report | Print
December 31, 2022

They were able to fit me in for a safety check and service with only a two day’s notice. They were professional, courteous and completed the job on time. More

by Serendipity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Nakanishi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2023 -

Serendipity responded

I took my car in on December 29 for service and a safety check. The work was done promptly and they assured me that the tires, battery, etc were in good condition. On January 1, my car did not start and I was able to have it jumped. I called Honda Windward and upon advice from Shania, I took it to O’Reilly’s to have the battery checked. They confirmed that it was a bad cell and that the battery was not charging. I then contacted Honda Windward to see if the battery on my 2020 Odyssey was covered under the warranty or extended warranty I had purchased. I initiated the first call around 9 after I found out that the battery was not charging. Shania informed me that it would be the “finance” person who would call me back. I went back and forth with Shania trying to get the finance person to call me back. There was a conversation that she would call me back in 5 minutes, but that did not happen. I finally received a call at 1:45 at which time, “Sabrina” told me that she was not able to help me or answer my question as to whether the battery was covered and that I would need to call Pacific Honda or to call back the Service Department on January 3. She did not apologize once for not returning my call earlier as promised by the other employees and was not inclined to help me because I did not purchase the car from Honda Windward. I give kudos to the service department who worked on my car on Thursday and to Shania at Honda Windward who tried to help me get my questions answered. As for the finance person, I did not feel like she was part of the Honda Windward Ohana.

December 21, 2022

I'm very pleased with Honda Windward. They aim to please and do their best to earn your trust. I don't plan to go anywhere else but to Honda Windward. More

by ladyrochas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Dauzat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanoa Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renee Kaneao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 21, 2022

This dealer is at a convenient location. They have a friendly staff. And got the job done in a very reasonable time. More

by Rpnozawa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Naito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 19, 2022

Thank you Honda Windward Service dept. Our Service Advisor was Doug, we had to leave the vehicle to get some work done, they shuttled my son home and we got the car back when promised. We More

by Debs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Bayot
Report | Print
1
...
21
22
23
...
129