Honda Windward

Poor Salesman We ordered a new car in December and was told to expect it around February. We signed a contract but didn't even get a copy of it until we went back We ordered a new car in December and was told to expect it around February. We signed a contract but didn't even get a copy of it until we went back to ask for it. February came and nothing was said. We phoned our salesman who didn't reply. We phoned the national Honda and was told the car was not in their factory. We talked to the manager and was told our car was probably at a port somewhere. Our salesman called and offered to sell us another car. No, we wanted the one we ordered. After many calls initiated by us, we were finally given an ETA. It took 101 days. A day before picking up the car, we had it insured. We used the VIN on the contract. When we finally got our car, we discovered the VIN was not the same. Huh? We had insured the wrong vehicle. If we didn't double check the VIN, we would never have known that the car was switched. We complained to the manager, saying at no time did the salesman, Bob Hennessey, tell us the car we got had a different VIN. The financial person, Kelsey, phoned our insurance company and gave them the correct VIN. To appease us, we were give a free trunk mat. That gift is not going to stop me from going on a whispering campaign. At no time did the salesman ever apologize to us. Seems he didn't care, he made his money. Everyone else had to apologize for him. If we didn't know the VIN was wrong and had gotten into an accident, our car would not have been insured. Why do others have to cover for this salesman? He should be fired. More

Bob Laudick, Awesome experiance Just bought a 2014 Jeep Wrangler. Called Bob, made sure the Jeep was available, and ready for a test. drive as I'm making a 40 minute drive. Showed u Just bought a 2014 Jeep Wrangler. Called Bob, made sure the Jeep was available, and ready for a test. drive as I'm making a 40 minute drive. Showed up, Bob was ready, did the test drive, made the deal, no pressure at all, answered all my questions. Told him I was getting my own financing, and would be back the next day, he said no problem we'll hold the vehicle. I came back the next evening, pouring rain, he had the Jeep detailed and ready for me to inspect, and in the service area out of the rain. Signed a couple papers, Bob made sure I had no questions about my purchase. At no time was I pressured and Bob made this process very comfortable and I was happy through out the entire time. I've read that others have had a bad experience at this dealership, I didn't see it. I also had my financing in place before hand and knew what I could afford, made sure the vehicle was available, and not pending a sale from another sales person. So I highly recommend calling and making an appointment with Bob Laudick, and you'll be a happy customer. More

perfect car at the right price It was our first time to a dealership and the experience was not at all what we thought it would be. Bob Laudick helped us find the right car for us It was our first time to a dealership and the experience was not at all what we thought it would be. Bob Laudick helped us find the right car for us at a price we felt comfortable with. He was patient, easy to talk to, and focused on our needs. More

Bob Laudick, Excellent Service! My husband and I were looking for a Honda Odyssey. We shopped around for a while to other dealerships in the area, but it was Bob that truly was int My husband and I were looking for a Honda Odyssey. We shopped around for a while to other dealerships in the area, but it was Bob that truly was interested in finding us the car we needed. His follow through was impeccable, he found the right car, for the right price and color we had requested. He listened to our needs! We love the car, the ease of turning, gas mileage and all the features that fit our needs makes this the perfect car for our family. Bob took the time to go over all our features, program our car before we drove off the lot. In addition he followed through with numerous calls and emails to make sure the car is still prefect for our family and if we had any additional questions. I would highly recommend Bob in finding you your next car! More

trade in Prius for a 2015 CR-V LX FWD Mr. Mills was very friendly, polite, courteous, and informative, explaining all we needed to know about the CR-V LX and its features. He persisted wi Mr. Mills was very friendly, polite, courteous, and informative, explaining all we needed to know about the CR-V LX and its features. He persisted with management in obtaining the best trade-in value for our Prius. My wife and I were very pleased with his service and how he represented Honda Windward. He made us believers! More

Awesome Salesman Robert Hennessey!!! A great big thank you to Robert Hennessey!! He was very patient with us and returned my calls quickly! Excellent customer service and truly helped me A great big thank you to Robert Hennessey!! He was very patient with us and returned my calls quickly! Excellent customer service and truly helped me out into getting financed for my Honda Civic (which I love!) Robert made us feel very comfortable while working hard towards getting me my Civic!! God Bless you Robert!!! Such an awesome person!!!! More

Satisfied ! ***** I dealt with Dalton Mills the day I bought my new Honda Accord. Great experience from beginning to end. I drove my car off the lot with the biggest sm I dealt with Dalton Mills the day I bought my new Honda Accord. Great experience from beginning to end. I drove my car off the lot with the biggest smile like a kid at a carnival ! LOL ... Mahalo Honda Windward ! More

Good experience Very smooth Helpful Comforting through the process Will look forward in keeping business with windward Honda More selections would have been gr Very smooth Helpful Comforting through the process Will look forward in keeping business with windward Honda More selections would have been great First car purchased Thank you More

Mahalo Honda Windward This is my second car purchase from Honda Windward and I can confirm they are the best customer service. Bob Laudick is a great salesman and makes s This is my second car purchase from Honda Windward and I can confirm they are the best customer service. Bob Laudick is a great salesman and makes sure he gets to know you and befriends you so he can provide the best service to you. After you buy your car, the entire staff at Honda Windward is outstanding. They do everything to make sure your maintenance visits are accomplished quickly and your are completely satisfied. Mahalo Bob Laudick and the entire staff at Honda Windward. More

Great experience! We first visited another Honda dealership on the island and not even one person attempted to help us our entire time in their showroom. After looking We first visited another Honda dealership on the island and not even one person attempted to help us our entire time in their showroom. After looking up Honda Windward online, my husband and I drove out to check out the car we wanted. We were immediately greeted by Dalton who gave us a great experience overall. Couldn't have asked for more! More