Honda West

Service department!! No communication!Held my car for 1 Service department!! No communication! Held my car for 1 week and still no parts Damage license plate Service department!! No communication! Held my car for 1 week and still no parts Damage license plate More

Upgraded from a Civic to a CRV and love it. We arrived at the dealership as the vehicle was being unloaded and the team at Honda West set us up with a lease and had us on the road in no time. the dealership as the vehicle was being unloaded and the team at Honda West set us up with a lease and had us on the road in no time. More

Horrible experience!! They lie and wasted our time. Did bait and switch, gave numbers on a car that sold a long time ago. They yelled at us and threw their chair. They were so rude and nasty to us. We ende bait and switch, gave numbers on a car that sold a long time ago. They yelled at us and threw their chair. They were so rude and nasty to us. We ended up going to another dealer. Their general manager is never there. Very angry and mean staff. Always more expensive than everyone else. They don't negotiate. They should smile and use kind tone of voice but they like to yell. My relatives were also yelled at when they went in separately from my visit. Jilmar Esperanza and Nate Pham were extremely rude and started yelling. They were not happy to show us cars and pretended they were out of the cars we asked for because they were too lazy to go in the back to show us the car. We never seen such rude and nasty staff!! We won't go back to visit them. More

I sold my car to Honda West 3 months ago and I'm still waiting for them to cut my check. I was told 2-3 weeks for title to clear, and when that time frame passed they started to blame the delays on Hyunda waiting for them to cut my check. I was told 2-3 weeks for title to clear, and when that time frame passed they started to blame the delays on Hyundai not releasing title, covid delays, etc.. But after 3 months it's just ridiculous, and it has been over two weeks since I received any contact from them. Very surprising from a highly rated dealer and member of such a large auto group like Sonic. At this point it's just incompetence or they completely ripped me off. I'm now having to pursue legal actions over a measly 3 grand. More

Davod made the experience easy and no hassles. He followed through on his agreement. They had the vehicle I wanted and didn’t waste my time. followed through on his agreement. They had the vehicle I wanted and didn’t waste my time. More