Honda & Subaru of Santa Fe

I test drove a car on Monday. Fell in love with it. I knew I was chancing it by waiting until Thursday to purchase it. I live in Taos so I asked him the morning of Thursday if it Fell in love with it. I knew I was chancing it by waiting until Thursday to purchase it. I live in Taos so I asked him the morning of Thursday if it was there and he said yes. I drove there, saw the car on the lot. Yay... NO!!!! As soon as they found out I was not trading in, and going across the street to Carmax to get $2k more than they were offering, Sean called me and said his boss had sold that car to Enterprise..but if I want to come back and look at something else I could. What a joke!!!! xxxx poor business ! More

I have a 2015 Forrester purchased at this dealership and serviced there regularly. Recently I left it for oil change and overall check-up prior to a long trip this coming week. When I was told the car was serviced there regularly. Recently I left it for oil change and overall check-up prior to a long trip this coming week. When I was told the car was ready, I picked it up - only to find that there was a potential major issue that was noted - so I had to go back. Before doing so I talked with Ted Nime, who is the dealership's director of operations. He verified with the technician that the problem needed to be addressed, told me to not worry about an appointment, got the work done (including having to remove/reinstall the transmission), and, much to my surprise, waived the customary charges as a goodwill gesture. THAT is how a dealership keeps happy customers. I don't give an "excellent" rating solely because the person calling me to say the car was ready ought to have read the report that said an additional hour was needed to check out a potential problem, as I'd left the car there for the day. More

Worst experience of our lives. Tried to buy a Subaru for our son and Paid cash. Some jack xxx named Mark Bates assured us that the dealership had title in hand and would courier the title the following day our son and Paid cash. Some jack xxx named Mark Bates assured us that the dealership had title in hand and would courier the title the following day after funds were liquid. It has been five weeks and they have yet to deliver a title. We are filing a complaint with both the investigative arm of the department of motor vehicles and the Attorney General in New Mexico. Buyer beware More

The quality of customer service that I received from Honda of Santa Fe has been excellent. I live far out in the country and need not only a reliable car, but also reliable maintenance. Several neighbor Honda of Santa Fe has been excellent. I live far out in the country and need not only a reliable car, but also reliable maintenance. Several neighbors highly recommended this dealer even though it’s over an hour away. A month ago, I traded in my 2011 Toyota RAV4 for a 2017 Honda CRV and the difference in treatment with Honda vs the Toyota dealer was night and day. I’d give 10 stars if I could! I’d particularly like to mention my salesman Mark Bates and the business manager David Robey, Mark took the time to explain and then to program all my car settings. My trade in was fair and m purchase went smoothly. The customer service based model this dealer uses is unique - and it’s not only at the point of sale. I’ve had a few questions since my purchase and all have been answered quickly. Highest recommendation! More

I’m very pleased with the service I received from this dealership very professional and friendly staff. Justin was the best very helpful took the time to answer all my questions. Since I first spoke to hi dealership very professional and friendly staff. Justin was the best very helpful took the time to answer all my questions. Since I first spoke to him on the phone he made me feel welcome very respectful young man. More

The dealership is very efficient and their service technicians are friendly. They are also very safety-oriented and take care to keep all surfaces clean, including the inside of the car. technicians are friendly. They are also very safety-oriented and take care to keep all surfaces clean, including the inside of the car. More

1. They were no help in my fight with a collection agency attempting to charge me for the final month's payment of my trade-in 2. Each time I've gone for service (one being a recall) I've had to go back aga attempting to charge me for the final month's payment of my trade-in 2. Each time I've gone for service (one being a recall) I've had to go back again because they either missed something or didn't attend to it. More

$431.54 to change 4 spark plugs on a Honda Element is absurd ($111.56 for the plugs + $290 labor + $29.98 for “Environmental Waste Disposal and Shop Supplies for Repair”). And they make no apologies. For absurd ($111.56 for the plugs + $290 labor + $29.98 for “Environmental Waste Disposal and Shop Supplies for Repair”). And they make no apologies. Forced to choose 1 star, but should be zero. More

Very professional and thorough...everything was on time. The new dealership building was very well done ... all Covid procedures were followed. It was a good first experience there The new dealership building was very well done ... all Covid procedures were followed. It was a good first experience there More

My experience with H&S of Santa Fe was close to perfect. Staff was well organized and attentive. The work done on my Forrester was professional and prompt. The waiting area was attractive and comfortable. H Staff was well organized and attentive. The work done on my Forrester was professional and prompt. The waiting area was attractive and comfortable. Having good coffee available was a nice touch. More