Honda & Subaru of Santa Fe

Bad service Disappointed with the service I got.at first when I called they were nice about wanting to look for a car.when I went in the guy that does the prices Disappointed with the service I got.at first when I called they were nice about wanting to look for a car.when I went in the guy that does the prices was rude Doug. I wanted to see what they would do for me.since the car they had high priced way over book value. I decided to try to work with them.they decided not to work with me. I might have purchased the vehicle but they lied to me.and I will not go back.thanks to ford they offered us a better newer suv.and treated us great.thanks honda for not selling me a vehicle. I'm proud to say I'm a Ford believer. More

Dishonest I found a Subaru online that I was interested in buying. I live 5 hours away from Santa Fe so I called the day before I went to see it to make sure t I found a Subaru online that I was interested in buying. I live 5 hours away from Santa Fe so I called the day before I went to see it to make sure they still had the car and to put a hold deposit on the car. The next morning, I went to drive the car. I liked it so I asked them for the best price they could give me on the car. They came back with a price of $1000 more than what was advertised online. When we tried to pull up the car online to show the salesman the price offered online, they had taken it off the website. We left without buying the car. When we got back to the hotel, I found the print-out of the webpage for the car and confirmed that the on-line price was $1000 less than the price they quoted me at the dealership. The salesman agree to match the online price as the best price but I the trust was broken. More

TERRIBLE customer service If you plan to get your car serviced here, save yourself the maddening frustration and DON'T. For starters, good luck getting through to the service If you plan to get your car serviced here, save yourself the maddening frustration and DON'T. For starters, good luck getting through to the service department. I must have called ten times within a week. The people working the service counter never answer their phones!!!! I left there voicemails for a call back and waiting a week to finally get a return call is ridiculous. I asked to be transferred to the service manager where I could vent my frustration but he didn't answer either so I left him a VM and never got a call back. I then asked for the GM. Same thing! Honestly I have never seen any business so poorly managed and I now get my car serviced at a family owned shop here in town. Honda of Subaru at 7511 Cerrillos Rd sucks! More

DO NOT purchase from this dealership Customer service is a joke. DO NOT purchase from this dealership.... Purchased a vehicle on July 19th, 2016. Walked into dealership with an a Customer service is a joke. DO NOT purchase from this dealership.... Purchased a vehicle on July 19th, 2016. Walked into dealership with an approval from my bank and waited THREE HOURS just to get into the financing office. Left messages for the Sales Manager Doug to call me back so that I could express my frustration and give them a chance to remedy the situation as they are all about giving them 10's on their survey. After 5 business days, he returned my call and had a 30 second conversation with me to tell me that "things happen" and "I could answer the Honda survey however I wanted". Stay away from this dealership. You'll save yourself a lot of time and frustration. More

Great dealership I purchased a 2016 Pilot from Honda of Santa Fe, my local dealer insisted I had to pay sticker cost for the car, on a whim I contacted Honda of Santa I purchased a 2016 Pilot from Honda of Santa Fe, my local dealer insisted I had to pay sticker cost for the car, on a whim I contacted Honda of Santa Fe and they gave me a great deal, plus I got $1400 hundred more for my trade, they were courteous and honest, which was all I was looking for. Well worth the 60 mile drive. More

Laughable I purchased a 2014 Accord from Santa Fe Premier about two months ago and arranged with my sales rep to have a decklid spoiler installed by its service I purchased a 2014 Accord from Santa Fe Premier about two months ago and arranged with my sales rep to have a decklid spoiler installed by its service department the weekend after my purchase. When I called to set up the appointment, the service manager refused to schedule the installation on a Saturday, insisting that he had "only one service tech on Saturdays and ususally 8-10 jobs for him on those days." When I asked him why my installation couldn't be one of those jobs, he asserted that it would take too long to do my installation. I scheduled a weekday afternoon appointment and took paid leave from work to make the appointment (I live 50 miles away in the ABQ metro area). I dropped off the car with the service department and, after being told it would take no more than two hours to complete the installation, took a courtesy shuttle to a nearby Starbucks. The shuttle service forgot me and, after numerous calls, picked me up three hours later. The spoiler was installed, but the tech had left the rear seat release hanging from the roof of my trunk and dangling off of its cable. The trunk also started to rattle during my drive home - the product of the service department breaking a couple of clips along the inside of the trunk lid and not replacing them. I took the car to a different dealership (Perfection Honda, Rio Rancho, NM) and had both issues corrected in a matter of minutes, and without the nasty and accusatory attitude that hovers over Premier Honda. I've spent my last cent at Premier Honda. I recommend you stay far, far away when considering purchasing a car or, worse yet, getting it serviced. More

I used Premier service department for years for my Honda Civic with no problems until recently. I took my car in to have the exterior strip at the edge of the windshield (driver's side) replaced. The car wa Civic with no problems until recently. I took my car in to have the exterior strip at the edge of the windshield (driver's side) replaced. The car was returned to me with a crack in the windshield at the point where the work was done. The manager didn't deny that the crack was done while my auto was at the service department. He did deny that their workman had created the damage. He refused to pay to have the windshield replaced. The crack, of course, spread into the central vision area. I have since found another place in Santa Fe for Honda service. More

I use this dealer for routine maintenence on my Honda Accord. The dealership seems to have high service counter staff turnover, so you are not able to develop a relationship. The waiting area is nice w Accord. The dealership seems to have high service counter staff turnover, so you are not able to develop a relationship. The waiting area is nice with complimentary refreshments on the show room floor. Because this area is away from the service center, you sometimes wonder if they have forgotten about you. More