Honda North

The people are courteous and responsive. However, I would not presently recommend your dealership for service. 1. Had my 2023 honda passport for less than a couple of weeks. No one has ever However, I would not presently recommend your dealership for service. 1. Had my 2023 honda passport for less than a couple of weeks. No one has ever been in the back seat. The first time I moved the driver seat backwards,it the plastic rail cover broke. I brought it in, it was looked at my the service advisor and he said he would get back to me. He informed me that Honda would NOT cover the broken piece under the warranty. Honda said it broke due to me banging it. Ridiculous statement. Like I’m going to damage my vehicle on purpose. Horrible response to such an inexpensive fix. Also I was told to report the situation to the customer service Honda phone number. I I’d and after I explained to the woman who took my info, I asked, what’s next? Her response,” nothing, all I do id]s take the report” unbelievable!!! 2. I brought my Honda in last week,due to recall on the exhaust leak situation. I was told the gas tank was full. I drove 20 miles, stopped to fill the tank before returning and stopped the gas pump at 3 gallions. Obviously,someone did not do their job by not filling the tank. I reported this to you service team, expecting a refund. nothing was done. 3. When I first got the vehicle, I noticed a rattling in the driver side window. The solution was to apply some grease to the situation. Still not resolved. My feeling is Honda is doing a poor job resolving minor problems. This is the 3rd Honda I have owned. I see a major difference in service satisfaction especially for such easy and minor fixes. If this is the new way Honda treats customers, buying another Honda will be difficult. More

My experience at Honda north was ver professional friendly and the work was done as scheduled, I would recommend Honda North to anyone. thanks for the great Service. friendly and the work was done as scheduled, I would recommend Honda North to anyone. thanks for the great Service. More

December 20 sales person Ludgi St-Vil was excellent in responding to questions that I was asking December 26 service was not so good I went there to get new sticker and new registration I was told we responding to questions that I was asking December 26 service was not so good I went there to get new sticker and new registration I was told we don’t have it yet so I call my insurance and they said it was sent at 9:30 AM The same day I received a call at 5 PM saying that the registration in the sticker was there. December 27, I went to Honda North to have my windshield sticker and my registration. The person that took the order for me was excellent. More

Honda North service appointments have always been great. Try to schedule when a loaner car is available. Very convenient Try to schedule when a loaner car is available. Very convenient More

I like the service they give us to customers in that beautiful Honda North company beautiful Honda North company More

Great service this is my third Honda, I always go there for service. I found them on rte 1 Danvers in 2002 and have been going there ever since. Thank you lucky. for service. I found them on rte 1 Danvers in 2002 and have been going there ever since. Thank you lucky. More

Very helpful and patient salesperson and manager. Would recommend Sanvi Patel to anyone and everyone. Would recommend Sanvi Patel to anyone and everyone. More

I must say Ed simply knows his game! I had done my research before walking in. Ed, did not pressure me nor try to up sell. I know what I wanted for what price and he put me in touch with I had done my research before walking in. Ed, did not pressure me nor try to up sell. I know what I wanted for what price and he put me in touch with the decision maker and all set in 15 mins! On a personal note, Ed is a really nice guy and well suited for the job. Looking for another car for my daughter in a few months and I am going back to Ed. More

I would like to praise all auto service people who helped me with oil change, maintenance, recalls/updates, etc. over the years I was leasing Honda cars. Everyone in that area was friendly and professional. me with oil change, maintenance, recalls/updates, etc. over the years I was leasing Honda cars. Everyone in that area was friendly and professional. More

The worst experience I had ever had in any dealership in my life where I came to buy, (sales department) Women, single women, middle aged women, women of diversity avoid this dealership- it is NOT wome my life where I came to buy, (sales department) Women, single women, middle aged women, women of diversity avoid this dealership- it is NOT women friendly. More