Honda North

On 12/10/2013 I purchased a 2013 Honda CRV. I was in an unfortunate position where my previous car had a serious transmission issue and I made the choice to purchase a new car as a result. The sales rep t unfortunate position where my previous car had a serious transmission issue and I made the choice to purchase a new car as a result. The sales rep that worked with me was pleasant, however, once the car deal was made and I was sent off with the finance manager, I never saw the sales rep again. I completed the financing process with the finance manager and was told to wait in the waiting area until my new Honda CRV was ready to take home. This wait lasted a few hours at which point I was walked to my new Honda, ready to take home, but noticed that... a. I was not given any of the paperwork that I signed (i.e. Purchase and Sale, Financing agreement, etc.). b. The new Honda did not have an inspection sticker on it. When I had questioned why there wasn't an inspection sticker on the vehicle, I was told that the service department was really busy and that I would have to come back another day to get my inspection sticker. I told the employee that I had already been waiting at the dealership this long that I would wait to get the inspection sticker as I was unable to get another day where I would be able to come in. I waited in the waiting area for 2 hours to finally get my new Honda CRV, that I had just purchased with their dealership to get inspected. In addition to that, I had also mentioned to the woman that I had never received any copies of the documents that I signed as it related to both the purchase and the financing of the vehicle. Not to mention the other documents around the extra warrantee that I purchased that included the Lojack system that was installed in my vehicle and that my insurance company is requiring that I provide to them before they will give me my premium discount. The woman stated that she would notify Jameel (Finance Mgr) so that can be provided with these documents. As I states previously, I waited 2 hours to get my new vehicle inspected and was sent on my way...still with no signed documents. On 12/11/12, I had left a voicemail with Jameel, the finance Manager that I had dealt with stating that I never had received copies of the documents for my new CRV and to return my phone call so that I can arrange a way to obtain these documents. I never received a return call from Jameel. On 12/12/12, I had called to speak with Jameel again and was forwarded on to his voicemail. I called the dealership back without leaving Jameel a voicemail and requested that Jameel be paged. I ended up speaking with Jameel to which he replied that he had gotten my voicemail, but hadn’t had the time to get back to me because it had been really busy. He stated that he would mail out the documents to me. I had asked if the documents were going in the mail that day and he said that he was not sure, as they were really busy and that he would try to get them out by Friday 12/14/12. It is 12/20/12 and I have yet to receive the promised documents, which means I will be driving to the dealership to obtain these. My complaint is around the horrible customer service that I received at Honda North in Danvers MA. Although, the staff were polite and courteous, I felt that business practices and disorganization made for a very unpleasant customer experience. When a customer makes a significant purchase like buying a vehicle, I do not think it is too much to expect that they are handled as if they are a priority and that their business is valued. At the very least, I expected to receive copies of the signed documents around the purchase of my new vehicle. Honda North of Danvers made me feel as though, once the sale was completed, they could care less about me as a consumer. I will not be doing any business with Honda North ever again and I will make sure that I share that sentiment with anyone that I come across. More

Needed a new car and looked at reviews on yelp. The dealership closest to our home (less than 1 mile) had less than favorable reviews. Yelp reviews are excellent for this dealership. Went to Honda Nort dealership closest to our home (less than 1 mile) had less than favorable reviews. Yelp reviews are excellent for this dealership. Went to Honda North and met Rich McNeil. Start to finish solid experience and very pleased with my new CRV. Rich knows Honda products very well and as sales person (consumer products, not cars) I place high value on product knowledge. The selection is outstanding, and I would recommend this dealership and Rich. More

I strongly recommend Honda North in Danvers. Everyone was friendly and helpful. They also had the exact model and color I wanted. I had an excellent stress-free experience! was friendly and helpful. They also had the exact model and color I wanted. I had an excellent stress-free experience! More

I had a very pleasureable experience with the dealership. Rich was very helpful and pointing out the pros and cons in making my trade in worth the money for the new vehicle. Lost money on my trade but given Rich was very helpful and pointing out the pros and cons in making my trade in worth the money for the new vehicle. Lost money on my trade but given the price it would take to fix/maintain the vehicle in the following years to come it was worth to buy new with very little maintnence for a few years. James was great with trying to keep our payment in budget also,worked with us to get the extra warranty in our budget. I would recommend this dealership to family/friends. More

I had an overall good experience with the dealership. The dealer was thorough and friendly. The only disapointment I had, was I ended up paying almost 4,000 over the price I expected, and it was unknown The dealer was thorough and friendly. The only disapointment I had, was I ended up paying almost 4,000 over the price I expected, and it was unknown until the end of the transaction. ( Out of Rich McNeils hands) If you are selling a vehicle for 18,000, let the buyer be known of all the added costs before the purchase. More

Consistently a very good experince, the Service guys, ( Mike S. ) are always helpful and informative. The easiest way to buy a car, quick, percise and they can get to the point without it taking 3-4 hour Mike S. ) are always helpful and informative. The easiest way to buy a car, quick, percise and they can get to the point without it taking 3-4 hours for the same ending. They stand behind their product, Rich was easy to work with, and very good follow up. 4th car purchased from this dealer. More

Very simply - it was the typical car buying experience you read about. Lowball the trade in; do not negotiate because they already give you the "Value price" and then say the offer is only good if you buy you read about. Lowball the trade in; do not negotiate because they already give you the "Value price" and then say the offer is only good if you buy today. Seriously - can someone let these folks know that we are in the 21st century. The salesman, Aldo, was nice enough - but once the Sales manager got involved it became a joke. This dealer is 3 miles from my house and it would have been much easier to buy from them. Instead, I found another dealer 45 minutes away that was fair from the start and did not pull all the sales crap. I got a good deal, they made some money and everyone was happy. If you want to pay a couple thousand more for a car - go to Honda North. Otherwise, shop around a little and you will be much happier! More

I went in to Honda North looking to lease the rare but classy Accord EX (cloth) V6 Sedan... White on Ivory. When i met Kevin I was greeted pleasantly at the door and he wrote everything up. It was so easy classy Accord EX (cloth) V6 Sedan... White on Ivory. When i met Kevin I was greeted pleasantly at the door and he wrote everything up. It was so easy!!! Even though I was flipped in my 2011 Ridgeline almost 10K. I wouldnt have bought, if not for Kevins friendly attitude and professionalism! More

We have dealt with Honda North before (this is our 3rd Accord from them). We went initially with what we thought would be a major repair to an 8 yr old vehicle. They gave us an estimate of repairs needed Accord from them). We went initially with what we thought would be a major repair to an 8 yr old vehicle. They gave us an estimate of repairs needed and told us what we could expect in the future. We got an estimate of what the trade-in value would be and asked to speak to a sales person. Gus was terrific, pleasant, understanding, efficient and helpful. We test drove two certified used cars and chose a great 2012 model with very low mileage. The warranty they give is unbelievable. The price was amazingly good. We had done our web research before going in - so we knew what the inventory was like in the Boston area for similar cars. Honda North more than beat the competition on price and service. Peter worked with us on financing (a challenge these days) and was so proactive on our behalf. The service department was wonderful and because we were negotiating for another car they comped the charge for estimating all the repairs we would have needed. We will never buy a car from anyone other than Honda North. More

We visited the dealership last saturday with my wife and kids. We wnet to Honda North to look for a new vehicle. We was met by Rich McNeil who proceeded to take us through one of the most pleasant and infor kids. We wnet to Honda North to look for a new vehicle. We was met by Rich McNeil who proceeded to take us through one of the most pleasant and informative car buying experiences I can remember. It’s all too common to run into obnoxious car salesman who only want to get your signature and their commission as fast as possible. Rich proved to be a wonderful exception to that cliche, and he has ensured that we will be coming back to your dealership for years to come. Thank you very much. John D More