Honda North

After sending the email below to the general manager, I recieved a call from the used car manager and after talking about my experience he agreed to pay for a second key for the car I purchased. I sent hi recieved a call from the used car manager and after talking about my experience he agreed to pay for a second key for the car I purchased. I sent him the receipt and didnt hear anything back. I sent another two emails and after I called to make sure the email address was correct, one of the admins said she'd make sure it was acted upon. Now a couple of weeks has gone by and now she isnt even responding. Mr Collins, I thought you should know about my time at Honda North. My sales process went smoothly. I had an Acadia that was traded in for a 2007 Mercedes. The car is fine and I got it at a reasonable price. I ended up paying for a protection plan that I didnt need but that's on me to say No and I didnt so I accept that. Good salesmanship on their part. My issues has to do with delivery of the vehicle. I showed up yesterday around 2:00. All I needed was a set of plates and a sticker. It took almost 2 hours to get this done! 2 hours, really? While I'm waiting Jamaal walks over and says my tradein payout went up over the weekend and he needs another $20 from me. I just spent $22,000 and you need $20 more? Really? Also while I'm waiting, Chad the expediter gives me the folder containing the owners manual. Only problem is that there is no owners manual in it. I ask Jamaal, "What can WE do about it" and he says I have to go to Mercedes to get one. It's my problem. Really? I also mention to another finance guy (Pete?) that your website ad mentions Navigation with this car and I was wondering where it was. He checks on it and it turns out there is no navigation and says indirectly you're not responsible since its some other company that does the website. Really? Its probably a stretch to say thats false advertising but its your website so you really do "own" it. Finally as I'm checking out the car before leaving, I ask Jamaal for the second set of keys. He goes to look for them and comes back empty handed. It's again my problem. Really? The final thing I say to Jamaal is that "I'm not happy!". How is it possible that you let a paying customer leave the premises pissed off? In the old days I would, over time, tell 10 of my friends about a negative experience at Honda North and they might tell a couple of their friends, and so on and you are probably never affected. In today's internet age, I can go and write a negative review and thousands of people will see it immediately. Customer support is more than just asking if I want a bottle of water! You may have saved a couple of hundred bucks but you lost a customer and a reference. More

Month of Nov is to honor Veterans. Being a vet, they offered employee pricing for the month of Nov. The price quoted was $400 more than truecar's best price, but they were offering the difference in tr offered employee pricing for the month of Nov. The price quoted was $400 more than truecar's best price, but they were offering the difference in trade in value. No one else beat the overall value of this establishment. They even donate $100 to the Wounded Warrior Project for each car sold in the month of November. We would have bought from here if this wasn't one of the first places we looked at. More

We have purchased three cars in the past from this dealer. We expected that this would "earn" us a fair price. WRONG! We went in to purchase a new CR-V. Stock was limited as it is at all dealer. We expected that this would "earn" us a fair price. WRONG! We went in to purchase a new CR-V. Stock was limited as it is at all Honda dealers because of recent events in Japan. We met with Eliezer. Eliezer was a very pleasant man who seemed like he wanted to earn our business. Eliezer and the sales manager swore up and down that we are long time customers and that they "will take care of us" It turns out that he gave us a price that was inflated by $1000 over what we ended up paying at another dealer and Honda North under-valued our trade by $1000. The monthly price we were given was $55/month over what we paid by going to another dealer. So much for loyalty and "value pricing" Steer clear of this place unless you enjoy paying more. More

I was contacted by Honda North in regards to my Auto-Trader.com request to sell/trade-in my car. I was originally contacted by Kathleen Corcoran but was unable to answer so she left a message. By Auto-Trader.com request to sell/trade-in my car. I was originally contacted by Kathleen Corcoran but was unable to answer so she left a message. By the time I called back (the next day), she had forgotten she called, so she forwarded me to another customer service rep. I finally set an appointment to have my car appraised, and was supposed to be met by Wahid Hamdy at 3:30 PM on a Monday. I arrived maybe 5 minutes late for my appointment, and asked for him as I was instructed to do so in the email traffic. The concierge handed me over to a sales representative who did not know much about the appraisal process at all, understandable considering it is not his job. I should have been working directly with the appraisal representative. Instead, this sales rep had to run back and forth between Mr. Hamdy and I for over 45 minutes asking me questions about my car and its condition. I requested to be outside with the team when they were looking over my car just before the sales rep went back to Mr. Hamdy the last time. After waiting for almost 45 minutes more, the sales rep came back to me with a quote for the purchase of my car. They had done the appraisal and driven my car without my knowledge. I kindly rejected their offer and walked out. I never had the chance to even meet whomever this "Wahid Hamdy" was and he drove my car and appraised it without ever getting to know his customer. I never gave him permission to drive or touch my car. Handing over the keys does not give the dealership full rights to do whatever they want with the car. I sat in my chair for over 2 hours total without ever really knowing what was going on, and that is not acceptable. I would not recommend any person to either sell or trade-in their car at Honda North because it is obvious that their purchasing office does not understand the meaning of customer relations. More

Examined a used Ridgeline which had not been prepped yet and did not mind the fact it was still dirty. The salesman attempted to down play the damage on the truck. Ding in the front hood, very small dent and did not mind the fact it was still dirty. The salesman attempted to down play the damage on the truck. Ding in the front hood, very small dent in left door,etc. I saw a similarly priced Ridgeline at another dealer for just 7 dollars more but it was the next trim level up. I explained all of my concerns and observations to Tony the salesman and asked him bring it to the sales manager for possible negotiation on price or add on's. I took a while to explain the plusses and minuses, including what I valued in the vehicle under review. Tony went to Wahid and brought him out. At this point I expected some intelligent discussion on my stated concerns. Tony had not explained my point to Wahid and wanted me to go through the entire pitch again. A real waste of my time and very poor way to treat potential customers. Showing very little concern or respect to the public. Use this location to negotiate better prices at another dealer, but don't bother going here. More

The stress of buying a new car can be trying I highly reccomend a visit to Honda North After vsiting several other dealers, this was far superior I dealt with a salesman that was better than any othe reccomend a visit to Honda North After vsiting several other dealers, this was far superior I dealt with a salesman that was better than any other sales person I have dealt with in my life even after buying several new cars. His name was Jeff Lewis and he actually listen to me and paid attention to details and did not pressure me at all He called a few times but was not overbearing as a lot of sales people are. Even after the deal was done he took time to come out and explain how everything worked. This has never happend in the 6 or 7 new cars I have bought in the past. I also dealt with Peter of the finance department who was clear and imformative and help me set up the finances fast and easy. Even though, I had to travel out of my way to go to this dealership I high recommend to people that it was worth the trip. When buying a new car you don't need hassels so this is the place to go I know I will go back next time I need a new car and so will my boyfriend who was also impressed with Mr. Lewis and the others More

I had bought a Honda Civic from Honda North many years ago and when I was ready to buy a new Honda Civic I did my homework, got KBB, Edmunds info and had gotten real quotes from several other dealers. I ago and when I was ready to buy a new Honda Civic I did my homework, got KBB, Edmunds info and had gotten real quotes from several other dealers. I met Chad Nobrega in February after I went in for a test drive. When I told him that I would not be buying the car that day, he was cool about it and I knew when I was ready to go in and buy the 2011 Honda Civic LX I contacted Chad. I told him I had 2 really good offers and he said they would meet it. When I went in that Sunday with the other quotes in hand he came close enough for me to buy from Honda North. Honda North give many extra's like free oil changes for repeat customers etc. The service department is great. Finance guy Peter Thistlewood made the finance easy. I was out of the dealership and in my new car in under two hours. Buying a new car is nerve racking eought. I went in prepaired and came out with a great deal. I took delivery of my new Honda Civic today and very happy. More

Chad was exceptional. Consultative and patient instead of sales-ey. Main reason we purchased car! Rui was helpful as well. Scott tied it all together with his experience, and service oriented attitude. You sales-ey. Main reason we purchased car! Rui was helpful as well. Scott tied it all together with his experience, and service oriented attitude. You get a comforting feeling that Scott knows his stuff when speaking with him. High quality,experienced manager. I would happily refer this dealership based on this experience. More

I went to Honda north to get my first car under my name. I went to Honda north to get my first car under my name. Andrew was so helpful when trying to choose the car for me. He made the process easy and re I went to Honda north to get my first car under my name. Andrew was so helpful when trying to choose the car for me. He made the process easy and relaxed. I could really tell he was there to help me. Every time I had any questions even after I left he would get right back to me. Both Andrew and Rui were very reassuring when I was nervous about the financing and put me at ease when I was worried about it not coming through. They made sure I knew everything that was going on step by step with my car. Andrew made sure I was fully informed about the car I wanted and made sure I was comfortable with the choice of the car. Rui explained the paper work very thoroughly with since I was a first time buyer and helped me get my payments exactly where I wanted them to be.They even helped me find an insurance company that fit my needs. I highly recommend going to them with all your car buying needs. More

I knew I wanted to buy a new car,but I did not know what type of vehicle.My choice was Honda and Toyota.I started at Honda North,where I met Gus Noci.I explained my situation and Gus informed me of each sty type of vehicle.My choice was Honda and Toyota.I started at Honda North,where I met Gus Noci.I explained my situation and Gus informed me of each style of vehicle,advantages and disadvantages for my situation.We test drove two vehicles that day and I gained knowledge about Honda,its vehicles and its Sales staff.I did test drive Toyotas after that,but Gus' enthusiasm and knowledge drew me back.A new car is a large investment,so I needed to test drive again with my husband.Gus made a believer out of him also.I purchased a Honda 2011 Civic EX.The vehicle is fabulous but what made this sale possible was the patience and quiet determination of Gus.He took the time to listen,allowed me the courtesy of several test drives and we were both pleased that the Civic was for me ! I appreciate the enthusiasm and courtesy that Gus extended to me.I will return to see Gus for our next vehicle,he has earned my trust. More