Honda North

The service was a major which was routine. What made the visit worthy of the ratings given was the work performed by the Detailer Group who "fixed' three damaged areas on my auto's paint surface resulting f visit worthy of the ratings given was the work performed by the Detailer Group who "fixed' three damaged areas on my auto's paint surface resulting from pine tree sap that I could not remove properly causing some disruption to the areas. They used a waxing technique restoring all to original conditioning. It was an excellent process that they employed and rectified the damage caused. More

Service was very fast, I was in and out in a half hour. Susan was very nice and helped me with everything I needed. Thanks again. Skip Munroe Susan was very nice and helped me with everything I needed. Thanks again. Skip Munroe More

Kyle went above and beyond to help resolve our service issue. This is why we keep going back to Honda North for sales and service. issue. This is why we keep going back to Honda North for sales and service. More

Even though I had not intended to get my car serviced at Honda North due to the dealership's distance from my home and workplace, I am considering making my future service appointments there since my walk-i Honda North due to the dealership's distance from my home and workplace, I am considering making my future service appointments there since my walk-in experience was so well handled! Background: I leased a new 2014 CR-V on Saturday 10/5 and received my registration via overnight mail on Tuesday 10/8. I happened to be in the North Shore area during rush hour on Wednesday 10/9 and I called Service to ask if they took walk-in car inspections. The operator was friendly, answered my question, told me the service hours and also gave me directions, which I appreciated. As I drove into the service area, I was professionally greeted by a service person who directed me into a bay and verified that I needed a new car inspection. He also showed me the location of the Service check-in area. I was happy that I didn't feel lost at all, which has happened at other service establishments. In Service, Vic was with a customer but she looked up to greet me and told me that she'd be with me in a minute -- it was nice to be acknowledged. Vic introduced herself and was friendly and professional. When I mentioned that I had just leased my car from the dealership four days prior, she was able to quickly locate a copy of my registration in her files so I didn't need to weed through all the lease paperwork that I had brought. I also told Vic that my low tire pressure warning light was on and she conveyed that to the service tech. She quickly took care of the paperwork and told me that my car would be ready in about 25 minutes. She gave me a complimentary beverage coupon which I used at dealership's cafe. The service was completed a short while later and Vic found me in the cafe to tell me that my car was ready and that my paperwork was in the front passenger seat. When I walked out to the bay, I was very nicely surprised that my car had also been washed. I was very impressed overall with how quickly and easily my walk-in service appointment was handled at Honda North. More

The reason I gave a high rating for our visit is due to Mr. Chann's friendly greeting, the fact that he told us our car would be ready in 15 minutes (and it was), and there was no charge for our 5,000 mile Mr. Chann's friendly greeting, the fact that he told us our car would be ready in 15 minutes (and it was), and there was no charge for our 5,000 mile service. The vacuuming and car wash is a nice touch and also very much appreciated. More

Vic was incredibly helpful, efficient and honest. She made sure I knew everything that was happening with the service visit and was proactive in recommending elements that needed attention. And, She got made sure I knew everything that was happening with the service visit and was proactive in recommending elements that needed attention. And, She got my car in and out of the visit early! She was a delight to work with. I'd definitely recommend Honda North and will certainly be back in the future. More

My service writer (Tim) took great pains to explain my options on the repair and made sure it was covered under warranty, which was a surprise to me. Every effort was made to make me feel well taken care options on the repair and made sure it was covered under warranty, which was a surprise to me. Every effort was made to make me feel well taken care of, including setting me up with a ride to my place of work and a fresh cup of coffee to go. This is my third time at Honda North for service, and each experience has left me feeling that it was a place that I would return again. More

I called Honda Service at 4 pm after getting a flat tire. They scheduled me for a 4:40 pm appointment, put on a new tire, washed my car inside and out and had me on my way by 6:00 pm. They have never disap They scheduled me for a 4:40 pm appointment, put on a new tire, washed my car inside and out and had me on my way by 6:00 pm. They have never disappointed me in the 12 years I've been their customer;) More

The Sales Consultant, Michael Fuller, was the first Sales Consultant I ever complimented. I never felt pressured, he was direct and knew the product and took the time with me to explain the product and its f Consultant I ever complimented. I never felt pressured, he was direct and knew the product and took the time with me to explain the product and its features. Professional, patient, doesn't wear out when I want to try other versions of the same model. Best car purchase experience I've ever had and I've been buying cars since 1978. I would definitley refer him to family and friends. More