Honda North

Three different lights lit up my dash board as I was on my way home. Rather than drive directly home, I drove to the dealership. It was near the end of the day, so I wasn't sure that the Service departmen my way home. Rather than drive directly home, I drove to the dealership. It was near the end of the day, so I wasn't sure that the Service department could fit me in. Thankfully, they did. They diagnosed the problem and needed about an hour to fix it. I am pleased to give the Service Team the highest rating as they got the job done; even without a "planned" appointment. More

I pulled into Express Service at 6:30pm for what I thought would be a quick fix. Tim explained the situation and that it would take an hour to fix. During the entire process he was professional, empat thought would be a quick fix. Tim explained the situation and that it would take an hour to fix. During the entire process he was professional, empathetic, knowledgeable and just pain nice. He took care of corresponding with Profile and made sure that all work performed was covered under my extended warranty. While shopping for a new car three years ago it was a top requirement of mine that I purchase a car from a quality dealership that employed quality people. My experience yesterday evening reminded me that I absolutely made the right choice with Honda North. More

This has been a very good experience and that was made possible by Michael Fuller. He was professional, knowledgeable and went out of his way to clear up problems created by my insurance company. The over possible by Michael Fuller. He was professional, knowledgeable and went out of his way to clear up problems created by my insurance company. The overall experience during this process has ben the best I have ever had during a vehicle purchase. More

The service was a major which was routine. What made the visit worthy of the ratings given was the work performed by the Detailer Group who "fixed' three damaged areas on my auto's paint surface resulting f visit worthy of the ratings given was the work performed by the Detailer Group who "fixed' three damaged areas on my auto's paint surface resulting from pine tree sap that I could not remove properly causing some disruption to the areas. They used a waxing technique restoring all to original conditioning. It was an excellent process that they employed and rectified the damage caused. More

Service was very fast, I was in and out in a half hour. Susan was very nice and helped me with everything I needed. Thanks again. Skip Munroe Susan was very nice and helped me with everything I needed. Thanks again. Skip Munroe More

Kyle went above and beyond to help resolve our service issue. This is why we keep going back to Honda North for sales and service. issue. This is why we keep going back to Honda North for sales and service. More

Even though I had not intended to get my car serviced at Honda North due to the dealership's distance from my home and workplace, I am considering making my future service appointments there since my walk-i Honda North due to the dealership's distance from my home and workplace, I am considering making my future service appointments there since my walk-in experience was so well handled! Background: I leased a new 2014 CR-V on Saturday 10/5 and received my registration via overnight mail on Tuesday 10/8. I happened to be in the North Shore area during rush hour on Wednesday 10/9 and I called Service to ask if they took walk-in car inspections. The operator was friendly, answered my question, told me the service hours and also gave me directions, which I appreciated. As I drove into the service area, I was professionally greeted by a service person who directed me into a bay and verified that I needed a new car inspection. He also showed me the location of the Service check-in area. I was happy that I didn't feel lost at all, which has happened at other service establishments. In Service, Vic was with a customer but she looked up to greet me and told me that she'd be with me in a minute -- it was nice to be acknowledged. Vic introduced herself and was friendly and professional. When I mentioned that I had just leased my car from the dealership four days prior, she was able to quickly locate a copy of my registration in her files so I didn't need to weed through all the lease paperwork that I had brought. I also told Vic that my low tire pressure warning light was on and she conveyed that to the service tech. She quickly took care of the paperwork and told me that my car would be ready in about 25 minutes. She gave me a complimentary beverage coupon which I used at dealership's cafe. The service was completed a short while later and Vic found me in the cafe to tell me that my car was ready and that my paperwork was in the front passenger seat. When I walked out to the bay, I was very nicely surprised that my car had also been washed. I was very impressed overall with how quickly and easily my walk-in service appointment was handled at Honda North. More

Vic was incredibly helpful, efficient and honest. She made sure I knew everything that was happening with the service visit and was proactive in recommending elements that needed attention. And, She got made sure I knew everything that was happening with the service visit and was proactive in recommending elements that needed attention. And, She got my car in and out of the visit early! She was a delight to work with. I'd definitely recommend Honda North and will certainly be back in the future. More

The reason I gave a high rating for our visit is due to Mr. Chann's friendly greeting, the fact that he told us our car would be ready in 15 minutes (and it was), and there was no charge for our 5,000 mile Mr. Chann's friendly greeting, the fact that he told us our car would be ready in 15 minutes (and it was), and there was no charge for our 5,000 mile service. The vacuuming and car wash is a nice touch and also very much appreciated. More