Honda North

I have given these ratings because I had such a positive experience on my first service visit for my CRV that I bought in July. Kyle was very helpful, polite,and patient in answering all of my questions. I experience on my first service visit for my CRV that I bought in July. Kyle was very helpful, polite,and patient in answering all of my questions. I did not understand how the mileage approximator worked and I could not figure out why the numbers fluctuated so much. Kyle explained it three times to me, until I finally understood how it worked. Jeannette tried to help program my cell phone with my bluetooth so that I would not have to accept it every time I entered the vehicle. The problem turned out to be with my phone, and not the bluetooth. She carefully explained the details of the situation for me and also told me what phones worked well with the system. Honda North should be proud of the customer service provided by these two employees. More

Lots of repairs done in very timely manner. Great communication had recal and service bulletin completed as we'll as timing belt and major service communication had recal and service bulletin completed as we'll as timing belt and major service More

I found Dave Moran to be very knowledgeable and helpful throughout the sales process. He had more than one suggestion to help me secure financing on a schedule that worked well for me during a trying time throughout the sales process. He had more than one suggestion to help me secure financing on a schedule that worked well for me during a trying time. I feel the dealership as a whole went above and beyond. barbara More

Susan came out to my car, realized I couldn't walk well, therefore brought me right in and helped me then and there. I went and waited and when my car was done, she came in with the paperwork and the well, therefore brought me right in and helped me then and there. I went and waited and when my car was done, she came in with the paperwork and then offered to go to the receptionist and pay my bill so I wouldn't have to walk that far.... Your staff is exceptional and I would recommend you highly. Thank you for a great experience. More

Service department is always pleasant and helpful. The wait time was very short and the waiting area is pleasant. I have never used any other service department to service this vehicle wait time was very short and the waiting area is pleasant. I have never used any other service department to service this vehicle More

Service was quick and efficient. All employees I met with were completely courteous, professional and kept me informed of the status of my service visit. were completely courteous, professional and kept me informed of the status of my service visit. More

I came in for an inspection sticker and left with a new catalytic converter. It was not welcome news during this holiday season, but Jeannette was very good as explaining what was happening and why it was catalytic converter. It was not welcome news during this holiday season, but Jeannette was very good as explaining what was happening and why it was needed. Thank you for your service. More

After trying to fix problem I got nowhere (plus 3 After trying to fix problem I got nowhere (plus 3 different reasons) from 3 different people aas to why it would not get fixed.I was told by Honda U. After trying to fix problem I got nowhere (plus 3 different reasons) from 3 different people aas to why it would not get fixed.I was told by Honda U.S.A. to bring problem to other Honda dealer. More

We recently purchased a brand new Honda Odyssey and am pleased with the car. Additionally, the salesman (Josh), was wonderful. He knew the cars inside and out. Here's the rub. We visited the dealershi pleased with the car. Additionally, the salesman (Josh), was wonderful. He knew the cars inside and out. Here's the rub. We visited the dealership on a Saturday and part of the negotiated deal included an IPad Air. Prior to leaving (just to give the purchase some thought - I wasn't sure I was quite ready for a minivan yet) we inquired whether they could hold this deal for a couple days and were told that they could. We did not return the next day (because we wanted our excellent salesperson to receive the commission for our sale). On Monday, we returned and purchased the car. Insurance paperwork was completed on Tuesday and we picked up the car on Wednesday, only to be told that we would not be receiving the IPad. Huh? I called to speak to the sales manager on Thursday and was transferred to the salesperson's voicemail (by accident I was told). When I zeroed out, I spoke to an assistant who informed me that I could leave a message with her because the Sales Manager did not have voicemail. Strange but I did it. She informed me that he would be in the next day so I tried him then. I got transferred to his voicemail (that he didn't have the day before) and left a message. To date, I have not even received the courtesy of a call back. Not the kind of customer service that they should be proud of. I am riding around in a new minivan feeling bad about the purchase now. All over an item worth a couple hundred dollars I think. More than anything, it's about not even getting the call back. In my opinion, this is terrible customer service and if this is the way that this company is run, I will be taking my vehicle for service elsewhere (I typically like to have all of my service done at the dealership). More

As always I have been very satisfied with the service I have received. It has been informative as well as well done and timely. I will continue to depend on my dealer's service as long as this excellent q have received. It has been informative as well as well done and timely. I will continue to depend on my dealer's service as long as this excellent quality continues. More