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Honda North

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,899 Reviews
For an incredible selection of new and pre-owned Honda vehicles near Boston, MA, visit Honda North. Our Honda dealership in Danvers, MA, provides the Honda sales and financing you need to make your next drive your best one yet, and our Express Service makes maintaining your Honda as easy as can be!
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382 Newbury Street

Danvers, MA

01923

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Showing 1,899 reviews

December 04, 2013

I leased a CRV from Honda North in 2011. I was told incorrect information regarding what services would be covered from the sales guy and over the next 2-3 years found out something new every few month More

by JMP85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryan & Harry
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Dec 06, 2013 -

Honda North responded

Dear JMP85, Thank you for your feedback on DealerRater regarding your customer experience at Honda North. As an employee owned company, customer service is very important to us. For the 40 years Honda North has been in business, our track record certainly has been one of service excellence, ensuring that the entire customer experience, from sales to service, is a positive one. That’s why we’re surprised to hear your comments, especially those about being unable to satisfy all of your expectations with your 2011 Honda CRV. We wish you the best of luck with your new CRV. If there is ever anything in the future that we can do to service your new car, please don’t hesitate to contact Honda North’s Service Manager, Steve Bouchie, at 978-539-5039. Honda North Danvers, MA

December 01, 2013

This service gets all 5's because of Kyle's responsiveness, friendliness, because of the quality of the diagnoses and the work, and because of the overall experience (clean, inviting facilities More

by fluby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn
Report | Print
Dec 02, 2013 -

Honda North responded

Dear Fluby, Thank you for your positive comments on DealerRater about your recent service appointment at Honda North. We sincerely appreciate your feedback. At our dealership, our number one goal is always our customer service. We’re glad to hear that Kyle was both friendly and responsive to all of your questions. As always, please don’t hesitate to call Kyle or Honda North’s Service Manager, Steve Bouchie, at 978-539-5039, if there is anything else that you need with your car. Thanks again for your kind words. We look forward to seeing you again at your next scheduled service. Honda North Danvers, MA

November 30, 2013

I went in for a 100,000 mile tune up, and they told me that they didn't know what I meant by a tune up. They kept redirecting me to B or I level services. I paid for a series I service, which included che More

by kkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vic Gillespie
Report | Print
November 30, 2013

Kyle Quinn is the ultimate classy knowledgeable service man. He always greets us professionally and goes out of his way to be helpful. Kyle is a major reason we return to Honda North for service of our cur More

by jclburt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle quinn
Report | Print
Dec 02, 2013 -

Honda North responded

Dear Jclburt, Thank you for your satisfactory review of Honda North about your recent service appointment. That was nice of you to send us your comments. At our dealership, our goal is to ensure that the customer experience is positive. We’re very happy to hear that Kyle was helpful and answered all of your questions. Please don’t hesitate to call Kyle or Steve Bouchie, Honda North’s Service Manager at 978-539-5039, if there is anything else that you need with your vehicle. Thanks again for your feedback and continuing to choose Honda North. We look forward to seeing you again soon. Honda North Danvers, MA

November 24, 2013

I was met by service advisor upon my arrival at the appointment time and my service time was started; no waiting at all. my reason for visit was already listed in computer, from my previous visit, when More

by jhcorb55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Torres, Serv. Advisor
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Nov 26, 2013 -

Honda North responded

Dear Jhcorb55, Thank you for your kind words about your service appointment at Honda North. That was nice of you to take the time to send us your feedback on DealerRater. At our store, customer service is always our number one priority. We’re glad to hear that our service team was able to get you back on the road so quickly. If there is anything else that you need with your car, please don’t hesitate to contact Steve Bouchie, Honda North’s Service Manager, at 978-539-5039. Thanks again for your comments and choosing Honda North. We appreciate your business and look forward to seeing you again soon. Honda North Danvers, MA

November 23, 2013

I was the first person to bring in the 2004 Odyssey for a recall for potential airbag problems. The dealer had one kit to be used since I was the first customer bring the car in for this service. Excellent s More

by elhopper
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim, O'Keefe
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Nov 26, 2013 -

Honda North responded

Dear Elhopper, Thank you for your nice comments on DealerRater about your service visit to Honda North. As an employee owned company, customer service is always our number one priority. We’re happy to hear that we were able to get you and your Honda Odyssey back on the road so quickly. If there is anything else that you need with your Odyssey, please don’t hesitate to contact Steve Bouchie, Honda North’s Service Manager, at 978-539-5039 at any time. Thanks again for your kind words and choosing Honda North. We appreciate your business and look forward to seeing you again at your next appointment. Honda North Danvers, MA

November 23, 2013

The initial contact person was not as personable as the others. He spoke too quickly and I waited longer than had anticipated with no explanation. I also feel that I if a service person adjusts the drive More

by amcocci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kyle quinn
Report | Print
Nov 26, 2013 -

Honda North responded

Dear Amcocci, Thank you for your review on DealerRater about Honda North. We appreciate your comments and feedback. At our dealership, customer service is always our number one priority. When you get a free moment, we’d like to speak with you further about your recent service appointment. Please contact Steve Bouchie, Honda North’s Service Manager, at 978-539-5039. Thanks again for your comments. We look forward to speaking with you soon. Honda North Danvers, MA

November 22, 2013

I came into Honda north for an oil change and tire rotation. I was greated by Denis and on my way in under one half hour More

by Johnsm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis
Report | Print
Nov 26, 2013 -

Honda North responded

Dear Johnsm, Thank you for your positive review about your service at Honda North. We appreciate your comments and feedback. At Honda North, customer service is always our number one priority. We’re glad to hear that Dennis and our service team were able to get you back on the road in a half hour. If there is anything else that you need with your car, please don’t hesitate to call Dennis or Steve Bouchie, Honda North’s Service Manager, at 978-539-5039 as well. Thank you for choosing Honda North. We appreciate your business and look forward to seeing you again at your next service appointment. Honda North Danvers, MA

November 20, 2013

Its nice to greeted by a friendly person, who seems interested in your concerns. Even though I was just getting an oil change I was treated as if I came to purchase a new vehicle. More

by grayline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Nov 20, 2013 -

Honda North responded

Dear Grayline, Thank you for your kind note on DealerRater about your recent service appointment at Honda North. That was nice of you to send us your feedback. At our store, customer service is always our number one priority. We’re happy to hear that our service team were both friendly and helpful. If there is anything else that you need with your car, please don’t hesitate to contact Steve Bouchie, Honda North’s Service Manager, at 978-539-5039. Thanks again for your nice comments and choosing our dealership. We look forward to seeing you again at your next service appointment. Honda North Danvers, MA

November 20, 2013

Great experience, again. We are repeat customers and that should say something. We converted our current lease on a newer vehicle and saved some on our monthly payment. Mike Fuller was very helpful, p More

by cltpbd
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fuller
Report | Print
Nov 20, 2013 -

Honda North responded

Dear Cltpbd, Thank you for your positive review regarding your recent sales experience at Honda North. It was nice of you send us your feedback on DealerRater. As an employee owned company, customer service is always our number one priority. We’re so glad to hear that Mike Fuller was helpful and able to convert your lease into a brand new vehicle. If you have any questions about your new car, as always, please don’t hesitate to contact Mike or Honda North’s General Sales Manager, Bryan Laskin at 978-539-5064. Thanks again for your comments and business! We appreciate you choosing Honda North and look forward to seeing you again soon. Honda North Danvers, MA

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