Honda North

We recently purchased a brand new Honda Odyssey and am pleased with the car. Additionally, the salesman (Josh), was wonderful. He knew the cars inside and out. Here's the rub. We visited the dealershi pleased with the car. Additionally, the salesman (Josh), was wonderful. He knew the cars inside and out. Here's the rub. We visited the dealership on a Saturday and part of the negotiated deal included an IPad Air. Prior to leaving (just to give the purchase some thought - I wasn't sure I was quite ready for a minivan yet) we inquired whether they could hold this deal for a couple days and were told that they could. We did not return the next day (because we wanted our excellent salesperson to receive the commission for our sale). On Monday, we returned and purchased the car. Insurance paperwork was completed on Tuesday and we picked up the car on Wednesday, only to be told that we would not be receiving the IPad. Huh? I called to speak to the sales manager on Thursday and was transferred to the salesperson's voicemail (by accident I was told). When I zeroed out, I spoke to an assistant who informed me that I could leave a message with her because the Sales Manager did not have voicemail. Strange but I did it. She informed me that he would be in the next day so I tried him then. I got transferred to his voicemail (that he didn't have the day before) and left a message. To date, I have not even received the courtesy of a call back. Not the kind of customer service that they should be proud of. I am riding around in a new minivan feeling bad about the purchase now. All over an item worth a couple hundred dollars I think. More than anything, it's about not even getting the call back. In my opinion, this is terrible customer service and if this is the way that this company is run, I will be taking my vehicle for service elsewhere (I typically like to have all of my service done at the dealership). More

Wonderful exerience! Very fair trade-in value on our old car. Peter was very accommodating and knowledgeable! Cannot wait to buy our next Honda - when they come out with a convertible! car. Peter was very accommodating and knowledgeable! Cannot wait to buy our next Honda - when they come out with a convertible! More

Hi, customer service was great..loved the free cup of coffee. Not to be too picky but the vacuum of my car was extremely superficial. My car was empty inside so for an extra few minutes could have been d coffee. Not to be too picky but the vacuum of my car was extremely superficial. My car was empty inside so for an extra few minutes could have been done better really easily. I realize it is free but if you are going to give a service, then give a decent one. More

The rep that made our appointment by phone, service tech that provided findings and rep at check out were all very pleasant and helpful. Prices for service seem reasonable. We especially appreciated the e that provided findings and rep at check out were all very pleasant and helpful. Prices for service seem reasonable. We especially appreciated the email with details and costs so we could review and decide which services we wanted completed. As always, we are very pleased with Honda North! More

This was only an oil change express service that follows a major service several months ago. The cxompletion time was about one-half the estimated time. a major service several months ago. The cxompletion time was about one-half the estimated time. More

Honda Odyssey 06's are painful to service when it comes to tires (run flats are really expressive), but Tim was a great guy, made it easier.. comes to tires (run flats are really expressive), but Tim was a great guy, made it easier.. More

I received an advisory notice from Honda about a peeling and cracking paint issue which included my car. I called to get info on what was going to be done. Got in for the pictures to be taken the same day and cracking paint issue which included my car. I called to get info on what was going to be done. Got in for the pictures to be taken the same day and the service was scheduled for two weeks. Since Honda North does not have a body shop (I don't think many dealers do but I could be wrong) the car was taken to Auto Body Clinic. I have used this body shop before and feel they do excellent work and was confident my car would be well taken care of. Dennis called me several times to let me know how the work was progressing and I had my car back a day earlier than planned. He called to let me know I could come pick up my car. He was also the person who gave me the bad news that Honda would not pay to replace the plastic protective film that had to be removed to deal with the paint in that area. Not happy about that and I chose not to replace it. Never owned a car with it before so I feel that it will be fine; if not it was my decision. Bought the car new at Honda North and have had the service work done at this facility and have always been pleased with all work done. Thanks for taking care of my car and to the great people you have working there. More

The customer service was great!Everything was explained in a precise and friendly way. I felt like my concerns for the car were heard and fixed. The price was exactly what I expected! in a precise and friendly way. I felt like my concerns for the car were heard and fixed. The price was exactly what I expected! More