Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Honda North
Danvers, MA
1,899 Reviews
For an incredible selection of new and pre-owned Honda vehicles near Boston, MA, visit Honda North. Our Honda dealership in Danvers, MA, provides the Honda sales and financing you need to make your next drive your best one yet, and our Express Service makes maintaining your Honda as easy as can be!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,899 reviews
December 22, 2013
Made a 9am appointment. Waited over 10 minutes before anyone helped me. Did not recieve a word about my car until almost 10:30. At that point I was informed it would be at least another hour for the wor anyone helped me. Did not recieve a word about my car until almost 10:30. At that point I was informed it would be at least another hour for the work to get done. Why was the problem not diagnosed within a half hour of my visit? The problem I had was a cracked dipstick. The only place I've ever had my oil changed was Homda North. How did it get cracked? I've never touched it in the 5 years I've owned the car (bought new at Honda North). At the end of the day, I had to pay 2 hours labor for them to get the dipstick out (it was stuck). They gave me the part for free, but I can't believe I sat there for almost 90 minutes to find out they needed more time (and then had to pay for that time). More
by jabolduc
Employees Worked With
Timothy O'Keefe
December 22, 2013
I have given these ratings because I had such a positive experience on my first service visit for my CRV that I bought in July. Kyle was very helpful, polite,and patient in answering all of my questions. I experience on my first service visit for my CRV that I bought in July. Kyle was very helpful, polite,and patient in answering all of my questions. I did not understand how the mileage approximator worked and I could not figure out why the numbers fluctuated so much. Kyle explained it three times to me, until I finally understood how it worked. Jeannette tried to help program my cell phone with my bluetooth so that I would not have to accept it every time I entered the vehicle. The problem turned out to be with my phone, and not the bluetooth. She carefully explained the details of the situation for me and also told me what phones worked well with the system. Honda North should be proud of the customer service provided by these two employees. More
by mmck9279
Employees Worked With
Kyle Quinn and Jeannette Ramirez
December 21, 2013
Lots of repairs done in very timely manner. Great communication had recal and service bulletin completed as we'll as timing belt and major service communication had recal and service bulletin completed as we'll as timing belt and major service More
by Jmalolepszy
Employees Worked With
Vic
December 21, 2013
I found Dave Moran to be very knowledgeable and helpful throughout the sales process. He had more than one suggestion to help me secure financing on a schedule that worked well for me during a trying time throughout the sales process. He had more than one suggestion to help me secure financing on a schedule that worked well for me during a trying time. I feel the dealership as a whole went above and beyond. barbara More
by bahackett
Employees Worked With
dave moran
December 21, 2013
Susan came out to my car, realized I couldn't walk well, therefore brought me right in and helped me then and there. I went and waited and when my car was done, she came in with the paperwork and the well, therefore brought me right in and helped me then and there. I went and waited and when my car was done, she came in with the paperwork and then offered to go to the receptionist and pay my bill so I wouldn't have to walk that far.... Your staff is exceptional and I would recommend you highly. Thank you for a great experience. More
by dustbin1
Employees Worked With
SUSAN MADDEN
December 20, 2013
Service department is always pleasant and helpful. The wait time was very short and the waiting area is pleasant. I have never used any other service department to service this vehicle wait time was very short and the waiting area is pleasant. I have never used any other service department to service this vehicle More
by sefstratiou
Employees Worked With
Dennis
December 20, 2013
Service was quick and efficient. All employees I met with were completely courteous, professional and kept me informed of the status of my service visit. were completely courteous, professional and kept me informed of the status of my service visit. More
by DHunter571
Employees Worked With
Susan Madden
December 20, 2013
I came in for an inspection sticker and left with a new catalytic converter. It was not welcome news during this holiday season, but Jeannette was very good as explaining what was happening and why it was catalytic converter. It was not welcome news during this holiday season, but Jeannette was very good as explaining what was happening and why it was needed. Thank you for your service. More
by vball516
Employees Worked With
Jeannette Ramirez
December 19, 2013
After trying to fix problem I got nowhere (plus 3 After trying to fix problem I got nowhere (plus 3 different reasons) from 3 different people aas to why it would not get fixed.I was told by Honda U. After trying to fix problem I got nowhere (plus 3 different reasons) from 3 different people aas to why it would not get fixed.I was told by Honda U.S.A. to bring problem to other Honda dealer. More
by lc5401
Employees Worked With
service manager
December 18, 2013
As always I have been very satisfied with the service I have received. It has been informative as well as well done and timely. I will continue to depend on my dealer's service as long as this excellent q have received. It has been informative as well as well done and timely. I will continue to depend on my dealer's service as long as this excellent quality continues. More
by mam6
Employees Worked With
Dennis Torres
