Honda North

I bring my Honda to the dealer because we purchased the extended warranty. So far it has not paid off to do so. On this visit I was having an I service and I had been hearing a knocking while turning at extended warranty. So far it has not paid off to do so. On this visit I was having an I service and I had been hearing a knocking while turning at slow speeds. I was told that the car needed a lubricant and since I was out of regular warranty that would have covered it and the extended warranty did not cover it that I would need to pay $115 for the lubricant. I was frustrated. Tim called back later in the day to say he asked his manager to cover the lubricant. I really appreciated Tim doing this. In my head I had been thinking that taking my honda to the dealer was not worth it. The services to cost a lot more and it is out of my way. I had been frustrated thinking that I was already paying over $300 for service and then asked to pay $115 for a lubricant application. I am glad Tim went above and beyond. More

I was immediately received by the service personnel. They provided a reasonable expectation of my wait time and offered me a beverage. I waited comfortably until the service was completed. It was accomplishe provided a reasonable expectation of my wait time and offered me a beverage. I waited comfortably until the service was completed. It was accomplished within the time frame I had been expecting. My car was washed and vacuumed when I returned to it. I've always been quite pleased by the service at this dealership and its employees. More

Went in for an inspection sticker & was out in 20 mins or less. Low tire pressure light went on & they quickly rectified that as well! mins or less. Low tire pressure light went on & they quickly rectified that as well! More

I was very impressed with Tim O'Keefe. I came in for my $400 service, and the bill went up to $1300 due to the need for new brakes and other things. I was upset, but Tim worked through the bill with me my $400 service, and the bill went up to $1300 due to the need for new brakes and other things. I was upset, but Tim worked through the bill with me explaining each item and also gave me a few breaks (for instance, who ever heard of a $400 service that wouldn't include the windshield wipers I needed!?). While I still didn't like the bill, he was very thorough and helpful. I also saw him working with another man in an unusual circumstance, and he was patient and helpful. All in all, I was most impressed with Tim. More

Positive experience from the time we walked in the door-greeted promptly, all questions answered, no high pressure sales, great communication from all staff members door-greeted promptly, all questions answered, no high pressure sales, great communication from all staff members More

Overall our experience at Honda North was incredibly positive. I have driven a Honda for my entire life and wasn't sure if I was going to continue driving a Honda. But after our experience, I knew that positive. I have driven a Honda for my entire life and wasn't sure if I was going to continue driving a Honda. But after our experience, I knew that I couldn't stray from the brand. The sales staff was friendly, nice and helpful. I would certainly recommend Honda North to anyone else in the market for a new or used car. More

Fast service. Well done. Friendly reception. Great waiting area. Painless! My first oil change for this, my new car, and I was free. Much appreciated. waiting area. Painless! My first oil change for this, my new car, and I was free. Much appreciated. More

Always enjoy working with the sales and service dept at Honda North. Every experience with this dealership has been positive. I have purchased 5 cars from them over the years. Honda North. Every experience with this dealership has been positive. I have purchased 5 cars from them over the years. More

Excellent job with a warranty repair. Responsive and honest. They addressed the situation quickly and efficiently. I would go back again under similar circumstances. Nice work. honest. They addressed the situation quickly and efficiently. I would go back again under similar circumstances. Nice work. More

I always feel like I'm getting the royal treatment there. Someone always opens my door, greets me with a smile, and ushers me into the service center. We review the work to be done and it's usually do there. Someone always opens my door, greets me with a smile, and ushers me into the service center. We review the work to be done and it's usually done in a very efficient time frame. The staff are always very curtious and upbeat - pleasure to work with. Especially Vic, whom I've dealt with many times in the past and we've become like friends. Outstanding customer service from everyone. Most of my friends/relatives would never bring their vehicle to a dealership because they have a preconceived notion that the cost would be prohibitive, but I've found the prices are usually pretty reasonable, the work is done well, and it's a pleasant environment to wait around in. Because of the excellence in workmanship and customer service, I will continue to always bring my car there and will most likely buy another Honda there (I'm on my second or third from them...). :D More