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Honda North

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.7
1,826 Reviews
For an incredible selection of new and pre-owned Honda vehicles near Boston, MA, visit Honda North. Our Honda dealership in Danvers, MA, provides the Honda sales and financing you need to make your next drive your best one yet, and our Express Service makes maintaining your Honda as easy as can be!
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382 Newbury Street

Danvers, MA

01923

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Showing 1,826 reviews

November 30, 2013

I went in for a 100,000 mile tune up, and they told me that they didn't know what I meant by a tune up. They kept redirecting me to B or I level services. I paid for a series I service, which included che More

by kkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vic Gillespie
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Helpful
November 24, 2013

I was met by service advisor upon my arrival at the appointment time and my service time was started; no waiting at all. my reason for visit was already listed in computer, from my previous visit, when More

by jhcorb55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Torres, Serv. Advisor
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Nov 26, 2013 -

Honda North responded

Dear Jhcorb55, Thank you for your kind words about your service appointment at Honda North. That was nice of you to take the time to send us your feedback on DealerRater. At our store, customer service is always our number one priority. We’re glad to hear that our service team was able to get you back on the road so quickly. If there is anything else that you need with your car, please don’t hesitate to contact Steve Bouchie, Honda North’s Service Manager, at 978-539-5039. Thanks again for your comments and choosing Honda North. We appreciate your business and look forward to seeing you again soon. Honda North Danvers, MA

Helpful
November 23, 2013

I was the first person to bring in the 2004 Odyssey for a recall for potential airbag problems. The dealer had one kit to be used since I was the first customer bring the car in for this service. Excellent s More

by elhopper
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim, O'Keefe
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Nov 26, 2013 -

Honda North responded

Dear Elhopper, Thank you for your nice comments on DealerRater about your service visit to Honda North. As an employee owned company, customer service is always our number one priority. We’re happy to hear that we were able to get you and your Honda Odyssey back on the road so quickly. If there is anything else that you need with your Odyssey, please don’t hesitate to contact Steve Bouchie, Honda North’s Service Manager, at 978-539-5039 at any time. Thanks again for your kind words and choosing Honda North. We appreciate your business and look forward to seeing you again at your next appointment. Honda North Danvers, MA

Helpful
November 23, 2013

The initial contact person was not as personable as the others. He spoke too quickly and I waited longer than had anticipated with no explanation. I also feel that I if a service person adjusts the drive More

by amcocci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kyle quinn
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Nov 26, 2013 -

Honda North responded

Dear Amcocci, Thank you for your review on DealerRater about Honda North. We appreciate your comments and feedback. At our dealership, customer service is always our number one priority. When you get a free moment, we’d like to speak with you further about your recent service appointment. Please contact Steve Bouchie, Honda North’s Service Manager, at 978-539-5039. Thanks again for your comments. We look forward to speaking with you soon. Honda North Danvers, MA

Helpful
November 22, 2013

I came into Honda north for an oil change and tire rotation. I was greated by Denis and on my way in under one half hour More

by Johnsm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis
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Nov 26, 2013 -

Honda North responded

Dear Johnsm, Thank you for your positive review about your service at Honda North. We appreciate your comments and feedback. At Honda North, customer service is always our number one priority. We’re glad to hear that Dennis and our service team were able to get you back on the road in a half hour. If there is anything else that you need with your car, please don’t hesitate to call Dennis or Steve Bouchie, Honda North’s Service Manager, at 978-539-5039 as well. Thank you for choosing Honda North. We appreciate your business and look forward to seeing you again at your next service appointment. Honda North Danvers, MA

Helpful
November 20, 2013

Its nice to greeted by a friendly person, who seems interested in your concerns. Even though I was just getting an oil change I was treated as if I came to purchase a new vehicle. More

by grayline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
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Nov 20, 2013 -

Honda North responded

Dear Grayline, Thank you for your kind note on DealerRater about your recent service appointment at Honda North. That was nice of you to send us your feedback. At our store, customer service is always our number one priority. We’re happy to hear that our service team were both friendly and helpful. If there is anything else that you need with your car, please don’t hesitate to contact Steve Bouchie, Honda North’s Service Manager, at 978-539-5039. Thanks again for your nice comments and choosing our dealership. We look forward to seeing you again at your next service appointment. Honda North Danvers, MA

Helpful
November 20, 2013

Great experience, again. We are repeat customers and that should say something. We converted our current lease on a newer vehicle and saved some on our monthly payment. Mike Fuller was very helpful, p More

by cltpbd
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fuller
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Nov 20, 2013 -

Honda North responded

Dear Cltpbd, Thank you for your positive review regarding your recent sales experience at Honda North. It was nice of you send us your feedback on DealerRater. As an employee owned company, customer service is always our number one priority. We’re so glad to hear that Mike Fuller was helpful and able to convert your lease into a brand new vehicle. If you have any questions about your new car, as always, please don’t hesitate to contact Mike or Honda North’s General Sales Manager, Bryan Laskin at 978-539-5064. Thanks again for your comments and business! We appreciate you choosing Honda North and look forward to seeing you again soon. Honda North Danvers, MA

Helpful
November 19, 2013

I enjoyed working with Vic. She explained things clearly to me and followed up to keep me apprised. She was terrific. The shuttle service was also very convenient More

by BBCz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic and Mike in service
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Nov 19, 2013 -

Honda North responded

Dear BBCz, Thank you for your satisfactory review of Honda North with regards to your most recent service appointment. That was nice of you to send us your feedback. At our dealership, our goal is to work hard everyday to ensure that the customer experience is positive. We’re very happy to hear that Vic answered all of your questions. Please don’t hesitate to call Vic or Steve Bouchie, Honda North’s Service Manager at 978-539-5039, if there is anything else that you need with your vehicle. Thanks again for your nice comments and choosing Honda North. We look forward to seeing you again soon. Have a great Thanksgiving! Honda North Danvers, MA

Helpful
November 16, 2013

The experience at Honda North is always pleasant. They make sure their customers are well informed, comfortable and well-taken care of. I was told how long the wait would be and the wait time turned out More

by lilaeh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Segien
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Nov 18, 2013 -

Honda North responded

Dear Lilaeh, Thank you for your positive comments and review on DealerRater about your recent service visit to Honda North. That was nice of you to take the time to write. At our dealership, customer service is always our number one priority so we’re happy to hear that our service department was able to get you back on the road so quickly. If there is anything else that you need with your car, please don’t hesitate to call the dealership. Steve Bouchie is Honda North’s Service Manager, and you can contact him at 978-539-5039 at any time. Thanks again for choosing Honda North. We look forward to seeing you again at your next scheduled service. Honda North Danvers, MA

Helpful
November 16, 2013

Susan was very friendly and helpful. She explained the service and charges to me and gave me a print out for a recommended service for my next visit. More

by mferra12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Madden
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Nov 18, 2013 -

Honda North responded

Dear Mferra12, Thank you for your kind words about your service appointment at Honda North. That was nice of you to take the time out of your day to send us your feedback on DealerRater. At our store, customer service is always our number one priority. We’re glad to hear that Susan and our service team were both friendly and helpful. If there is anything else that you need with your car, please don’t hesitate to call Susan at any time. You can also contact Steve Bouchie, Honda North’s Service Manager, at 978-539-5039 as well. Thanks again for your comments and for choosing Honda North. We appreciate your business and look forward to seeing you again soon. Honda North Danvers, MA

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