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Honda North
Danvers, MA
1,888 Reviews
For an incredible selection of new and pre-owned Honda vehicles near Boston, MA, visit Honda North. Our Honda dealership in Danvers, MA, provides the Honda sales and financing you need to make your next drive your best one yet, and our Express Service makes maintaining your Honda as easy as can be!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,888 reviews
January 17, 2014
First, Jeanette, my customer care guide was great. No complaints there! She was cheerful, knowlegeable and responsive. Kudos to Jeanette. However, your detailing department is sorely lacking in the complaints there! She was cheerful, knowlegeable and responsive. Kudos to Jeanette. However, your detailing department is sorely lacking in the quality of their work and I found the service department's asstitant manager to be equally inept in following up with my dissatisfaction. The inside of my car was very clean but they did not buff the Armoural cleaner at all!!!! Every surface is still slick and sticky which brings me to my second point. During the 14K detailing service I was lead to beleive that they would "hand wash" the car. I assumed, my mistake, that they would buff it and make it look "new" as well. When we got home we noticed that there were greasy handp prints ALL OVER THE CAR!!! There were still dirt streaks on the hood! This is a $89 service and it was poorly done. Very unhappy with the work. I could have had someone come out to my house for $20 more and they would have buffed out the scratches and waxed the exterior in addition to the full interior clean. I called and was connected to you assistant service dept manager who suggested, at rush hour, that I bring it back in - which would have required me to drive an hour there and another hour back for what? A car wash? He was rude, impatient and certainly not willing to refund anything on the bill and said the best they could do is wash my car next time I come in. Don't you do that as a courtesy anytime someone comes in for a service??? So what exactly am I getting for this here? I think they should offer to redo the entire 14K service for my inconvenience or credit 1/2 of it back to me as the exterior was clearly not done! For god's sake, I need to take my car to a car wash tody! A day after having it detailed! Let's see if this gets any response whatsoever now that I have taken the time to let you know. Sincerly, Lori Lizotte More
by greyface
Employees Worked With
Lori Lizotte
January 17, 2014
Met at the service gate while in my car. Person was very courteous. I came in for a sticker. I used Honda North because they go over the whole car and let me know if any additional work was needed. Servi courteous. I came in for a sticker. I used Honda North because they go over the whole car and let me know if any additional work was needed. Service was very fast. Price was reasonable. More
by balinuska
Employees Worked With
Dont remember name
January 15, 2014
I called Honda North because icons unfamiliar to me lit up on the control panel. I was told not to drive it and have it towed to Honda North. As soon as it arrived I got a call from Vic Gillespie informing up on the control panel. I was told not to drive it and have it towed to Honda North. As soon as it arrived I got a call from Vic Gillespie informing me that they would look at the car and get back to me. She said it might not be until the next day since it was later in the afternoon. However before the day was up she called me back with what they thought was the problem but wanted to keep it overnight to run more tests to make sure nothing else was involved. As promised she called me back the next day with what caused the problem in the first place. I gave her permission to fix it and the car was ready when she said it would. I appreciate the calls, when promised, explaining the problems, cost and when the car would be ready. I have always serviced my 2006 CRV at Honda North and will continue to do so because I trust them and the high level of customer service they provide. More
by Louise4
Employees Worked With
Vic Gillespie
January 14, 2014
Just like last time to thank Kevin and Jameel for all there exceptional customer service it was great to work you guys. Thank you and your team especially Jameel and Kevin for the commitment to customers there exceptional customer service it was great to work you guys. Thank you and your team especially Jameel and Kevin for the commitment to customers like me which makes the whole car buying experience easy. We love our new car and you did a great job getting the right car at a great price for me! I really appreciated his non pressure sales. I knew what I wanted and he didn’t push or try to pressure me over with something I didn’t want. I got exactly what I wanted and even more. Great experience. I will definitely recommend all my friends to visit Honda North. Antonia Carrasquillo More
by Antoncr1
Employees Worked With
KEVIN ACOSTA AND JAMEEL NICHOLS
January 14, 2014
Went in for oil change and inspection sticker= Express service. Susan was great. greeted me and gave me voucher for coffee. Service done within 40 minutes or so. First bill included charge for oil chang service. Susan was great. greeted me and gave me voucher for coffee. Service done within 40 minutes or so. First bill included charge for oil change and Susan noted that, since I had done full service before, I should not have been charged for oil change, so, on her own, she corrected bill. I would have missed that point. Been servicing my 07 Accord, that I bought there, for past six years and have always had great and thoughtful service! More
by ndigiovanni
Employees Worked With
Susan Maddon
January 13, 2014
I went to Honda North for oil change and safety inspection. When I entered the service center, I was promptly met by a service representative who was attentive, friendly, and professional. The serv inspection. When I entered the service center, I was promptly met by a service representative who was attentive, friendly, and professional. The services were completed in a timely manner and were explained to me by the service representative. More
by dnlameister
Employees Worked With
I am sorry but I do not know his name.
January 13, 2014
Went for an oil change / also alignment and got two new tires. Went on a Sunday and Dennis was outstanding. I would highly recommend Honda / Dennis to my friends. Overall excellent ratings. Thank you tires. Went on a Sunday and Dennis was outstanding. I would highly recommend Honda / Dennis to my friends. Overall excellent ratings. Thank you. More
by rgrube
Employees Worked With
Dennis
January 11, 2014
I was given a warm greeting by Susan upon my arrival. She made me feel right at home and took immediate care of my Accord, while I waited in a beautiful and comfortable lounge. Paperwork was all completed wh made me feel right at home and took immediate care of my Accord, while I waited in a beautiful and comfortable lounge. Paperwork was all completed when she returned in a short time with my car ready to go! She even complimented my selections for customizing my Accord, and made me proud to be an owner. This was simply a perfect visit! More
by xdemmons
Employees Worked With
Susan Madden
January 09, 2014
I wish I had come to Honda North before buying my Kia had nothing but a HORRIBLE experience with Commonwealth Will always come to Honda North for any purchases from now on. Carol Glad I bought my Jeep from nothing but a HORRIBLE experience with Commonwealth Will always come to Honda North for any purchases from now on. Carol Glad I bought my Jeep from you people More
by Adara
Employees Worked With
Dennis
