Honda North

My 2007 Honda CRV was due for a level "C" service. I was told that they needed the car for the day so they reserved a rental car for me. I also elected to have an interior detail done. During service. I was told that they needed the car for the day so they reserved a rental car for me. I also elected to have an interior detail done. During the morning, the Service Advisor, Tim O'Keefe called me to go over what they had found. He said the battery had failed inspection and that a new one would cost me $151 so I agreed to have a new one installed. I also needed a state safety inspection which they performed. During the inspection, they discovered I needed a new light bulb over the rear license plate which they installed for $3.43 no labor charged. Tim also advised me about future recommendations: by next oil change I will need new spark plugs for $165, coolant fluid service $140 and brake fluid for $126. This service should be in 5,000 miles. He also advised that by next Fall/early Winter I will need 4 new tires. I found this to be very helpful because I can plan for these expenses. My total bill came to $785.37. They had estimated the level "C" service at $489 and they charged $475 when I didn't need new wiper blades. I was impressed that they seem to take every detail into consideration. I was especially impressed with the interior detailing for $99.95. The car was really dirty from the winter salts and it came back looking like new. I also appreciated that I wasn't charged for the rental car. I drove it less than 5 miles because I work near the Honda dealership but I did need to drive a short distance so again, I was impressed that they made a loaner available to me at no cost. They seem genuinely interested in pleasing their customers. I would say that they run a great business model. More

The customer service was great. Things moved quickly and efficiently. Josh was great as were the other employees I interacted with. I would recommend honda north to others. efficiently. Josh was great as were the other employees I interacted with. I would recommend honda north to others. More

Love these guys. This is our 4th vehicle within a small amount of time. Wouldn't go anywhere else. Always a good experience!!!! Thank you amount of time. Wouldn't go anywhere else. Always a good experience!!!! Thank you More

I just needed an inspection sticker, but I made the trip from Gloucester anyway. I really like your service center and I appreciate having the car vacuumed when I bring it in. As I get older, these things from Gloucester anyway. I really like your service center and I appreciate having the car vacuumed when I bring it in. As I get older, these things are harder for me to do. It was too cold for the car wash, but hopefully when I bring my car in for the 10,000 mile service, the car wash will be running. Thanks again. More

Susan was very helpful, friendly and informative. Great experience. The service was quick, I did not even get a chance to finish my free cup of tea. experience. The service was quick, I did not even get a chance to finish my free cup of tea. More

My family was looking to upgrade from an older Honda Pilot that to a somewhat newer one (although not brand new) and had a general sense of the year, features, and price range. Peter was exactly the sa Pilot that to a somewhat newer one (although not brand new) and had a general sense of the year, features, and price range. Peter was exactly the salesman we needed simply because he listened to what we were asking for and delivered on that information - no up-sell attempt, no attempt to fit us into a different model, and none of the feared car salesman traits that you might worry about in this type of situation. He was friendly, honest, and thoroughly explained everything to us from the start of the interaction with details around what was available to the final review of the user manuals (which took place long after he had made the sale). This is the second car we have purchased from this dealership and will continue to do business with them in the future. Would highly recommend seeking Peter out if you are in the market for a Honda and close to this location. More

Everyone was very nice and professional. Ben and Steve were great to deal with. They were very informative so that we could make our decision. were great to deal with. They were very informative so that we could make our decision. More

Peter was very professional all throughout the sales process. No high pressure, he knew every detail of the car and was completely able to answer all our questions process. No high pressure, he knew every detail of the car and was completely able to answer all our questions More

The required service was explained to me in detail. I was kept informed of progress by telephone as well as being told of problems or other concerns. kept informed of progress by telephone as well as being told of problems or other concerns. More

Went in with code B123 showing on dashboard. Service writer sold me a 75,000 mile service instead of addressing the service codes. That won't happen again. Did not change the cabin filter per code requi writer sold me a 75,000 mile service instead of addressing the service codes. That won't happen again. Did not change the cabin filter per code requirement. Told by service writer that the brakes were pulsating. They are NOT pulsating. Tried to sell me a new battery. No thanks! I can only imagine what happens to some customers. More