Honda North

Peter Andersen & (My New V-6) ROCK! I just leased a vehicle from Honda North in Danvers, MA and I couldn't be happier with the way things went. I've been a Honda owner for over 25 years I just leased a vehicle from Honda North in Danvers, MA and I couldn't be happier with the way things went. I've been a Honda owner for over 25 years. I don't need to be sold on the brand; they're great cars. So, for our new purchase, it came down to the people we chose to do business with, and they made all the difference. Peter Andersen, who was our sales consultant, was top shelf. He was accommodating, ultra-available to us by phone or in person, humorous, and thorough - right down to the personal instruction (for my whole family) of all the technology advances that come with the car. He was excellent... As we drove off, my 16 year old son said, "I would definitely buy a car from him if I were buying a car!" More

Service of New Accord The sales person, Nagi, introduced me to Vic so that I was familiar with the service department following the checkout of my purchased 2014 Honda Acco The sales person, Nagi, introduced me to Vic so that I was familiar with the service department following the checkout of my purchased 2014 Honda Accord EXL. I was cordially greeted and welcomed. I explained that I have had all my Honda vehicles serviced at this dealership for the past 27 years and was familiar with the personnel and policies. Much to my delight, I was given a coupon for free car washes. The overall experience was very good. More

Service for new cr-v Had my 2014 cr-v in for 5000 mile routine service. I used the express service line and had no waiting. I was accepted immediately, got a ticket for a Had my 2014 cr-v in for 5000 mile routine service. I used the express service line and had no waiting. I was accepted immediately, got a ticket for a free coffee, and only has a 20 minute wait. The best was it was a free service as it was the first time in since purchase. More

Excellent service Tim was extremely friendly and thorough explaining each service that the car needed. I could tell that he had a good understanding of how a car opera Tim was extremely friendly and thorough explaining each service that the car needed. I could tell that he had a good understanding of how a car operates, so I was confident in what he was telling me. I feel like Nate the technician really thoroughly checked the car and that we definitely got our money's worth out of the B service. I really appreciated the discounts he and Tim were able to find in order to keep the cost of the repairs down, since they were slightly higher than originally planned (due to some work that needed to be done, that couldn't have been foreseen until the tech actually began the brake work). I also appreciated the ability to take a complimentary rental car home so that I did not have to wait for the repairs to be completed. When I came back to pick up my car, Tim was with another customer, and Vic checked me out. She was friendly and thoroughly explained everything that had been done to the car. I've been a customer at Honda North for 11 years. In the last couple of years, the customer service has really been stepped up a notch. You've really developed a great team. Thanks! More

Honda Service I was greeted at the service doors by a very friendly woman who asked my service needs and directed my car into the center. At the welcome desk I was I was greeted at the service doors by a very friendly woman who asked my service needs and directed my car into the center. At the welcome desk I was informed of the approximate time of my wait and was offered a hot coffee or cold drink. As I waited, I watched and listened to the young woman call owners when their cars were ready. She was extremely knowledgeable and read the suggestions that the technicians had for the care of their cars. Many people had questions and she handled everyone with care and friendliness. My car was serviced in almost exactly the time I was told. It was a routine new car inspection (I lost my front plate) so I didn't need the quick consultation. I was escorted to my car by one of the service technicians and wished a great day. More

Car serviced Everything went smoothly, from dropping off the car to picking it up. The car was detailed while it was there, it looks great and runs great also. Everything went smoothly, from dropping off the car to picking it up. The car was detailed while it was there, it looks great and runs great also. More

Why I like Honda North I was Director of Quality for a large industrial corporation for several years and even though I have been retired for 9 years I can still recognize a I was Director of Quality for a large industrial corporation for several years and even though I have been retired for 9 years I can still recognize a total quality process when I see it. Yesterday I came in for an oil change. I have two Hondas and have been impressed with your service process for several years. After the oil change, a service associate explained the work done and advised me that my eight year old CRV was in such good shape that Honda North might want to purchase it or use it in trade for a new car. I was impressed that a service associate was trained to introduce a sale during a simple oil change. I was curious so I agreed to wait a few minutes for a quote. He introduced me to a second associate who assessed my CRV and asked me if I might want to trade it for a new CRV. I was warming to the idea and decided to wait a few more minutes. Then I was introduced to your salesman Josh who convinced me that I should lease while he kept my wife and I laughing through each step of the sale. I came in early afternoon for an oil change and drove home late afternoon in a new CRV. Wow! And my wife was thrilled with her new car. Thanks. John Donofrio More

Oil Change I needed a oil change so I headed over to Honda North. The Service Manager Denis came over and took my car in and it was done w/i 30 Minutes. Always I needed a oil change so I headed over to Honda North. The Service Manager Denis came over and took my car in and it was done w/i 30 Minutes. Always great service. More

Never Again I stopped in just to take a look as it has been a while since I purchased a new vehicle I was greeted by Ben who at first seemed polite but as the pro I stopped in just to take a look as it has been a while since I purchased a new vehicle I was greeted by Ben who at first seemed polite but as the process progressed and he realized that I was not going to purchase a car "on the spot" he seemed to grow very agitated towards me and did everything in his power to push me out of the door. When I asked if we could discuss pricing on a new Civic he told me that his managers seemed very busy and it might take a while before he could get me any numbers and that I should come back another day. I will never step foot in Honda North for any reason again.To make a long story short i actually did end up purchasing a new vehicle that day from the Honda Gallery. More

Service experience I was waited on immediately upon arrival, my intended service was reviewed and my loaner car was available, Mid-morning I was contacted about a coupl I was waited on immediately upon arrival, my intended service was reviewed and my loaner car was available, Mid-morning I was contacted about a couple of additional concerns within the vehicle and although it ended up costing more than I wanted to spend it was in my best interest to have the additional work done. The explanation provided by Tim O'Keefe was informative and non threatening. More