Honda North

Honda North responded

Dear Chubba43, Thank you very much for the positive review and we would like to apologize for not accepting competitor’s coupons. We are honored that you came here because we were recommended as being “excellent”, since our goal is to exceed customer satisfaction with every interaction. We may not offer a rewards program like some other traditional retail oriented stores but we do offer numerous loyalty discounts. If you purchase you vehicle from Honda North and perform all schedule services, you will receive intermittent free oil changes. Another reward we offer our loyal customers is an extended powertrain warranty to 100,000 miles. If you service your vehicle at all times with us, Honda North extends the Honda manufacturer warranty of 60,000 miles to 100,000 miles, a 40% increase on your warranty - only at Honda North! Free oil changes and extended powertrain warranty may not be part of an official “rewards” program but along with providing “excellent” service to our customers, hopefully reason enough to continue being a customer at Honda North. Thank you for the time you took to review our services and hopefully we can continue to earn your business! Sincerely, Honda North Danvers, MA

Honda North responded

Dear cahills4, Thank you very much for your review and your ongoing support of Honda North. It is great to hear from longtime customers such as yourself and your family members. We are extremely grateful that you and your family have chosen Honda North for the past 13 years. It is because of customers like yourself that we strive to improve every day. We want each visit at Honda North to be better than the last and we appreciate your business. We look forward to seeing you at your next service appointment and or next lease/purchase. Sincerely, Honda North, Danvers, MA

Honda North responded

Dear vince65, Thank you for taking the time to write a review about your recent experience at Honda North. We are sorry to hear that you had to come for an “Emergency Service” but we are glad we were able to assist you in a timely and effective manner. We know that your time is important therefore our technicians work as quickly and efficiently as possible to get your vehicle fixed and back on the road. Honda North believes in going down the road of ownership together. This starts with the honesty and accuracy of the information we provide to our customers. We strive to give our customers prices that are as accurate as possible so that there are no unexpected surprises. Thank you for your business and we look forward to impressing you at your next visit to Honda North. Honda North Danvers, MA

Honda North responded

Dear canastos1, Thank you for taking the time to write a review on Dealer Rater. We appreciate you taking the time to do so. We are fortunate that you were able to meet Joe and the rest of the Honda North team. We look forward to driving down the road ownership together with you. Congratulations on your new vehicle and look forward to seeing you during your future service appointments. Thank you for your business! Sincerely, Honda North, Danvers, MA

Honda North responded

Dear Eburke3, Congratulations on your new CRV! We are happy to hear that Ben Katz was able to provide you with a great customer experience. Honda North is focused on you, the customer, and we look forward to seeing you for your first service appointment. We would also like to thank you for referring your friend to Honda North. We appreciate your business and you spreading the word about Honda North. If there is anything you need or any questions you may have, feel free to contact Honda North any time, we are happy to hear from you. Sincerely, Honda North, Danvers, MA

Honda North responded

Dear ellencarinos, We are happy to hear that you were satisfied with the sales and service at Honda North. We appreciate your business and are glad that you and Chad Nobrega were able work out a deal. At Honda North, we know that buying a car can be a stressful which is why we focus on our customers’ goals. We view the sales person and customer relationship as a team, working together. Congratulations on your new vehicle and we look forward to providing you with more exceptional customer service in the future. Sincerely, Honda North Danvers MA

Honda North responded

Dear rcouture, Thank you for taking the time to write a fantastic review on Dealer Rater. It is exciting that you and Joe were able to find a commonality between relatives! At Honda North, the relationship our employees have with customers is much more than strictly business. The employees genuinely care about our customers and we enjoy hearing from you. We are also excited that you took advantage of some of the services we provide here at Honda North such as the shuttle and 15 thousand mile service appointment. We do everything in our power to provide our customers with the best experience possible. Thank you again for your kind words and we look forward to seeing you at Honda North soon! Sincerely Honda North Danvers, MA

Honda North responded

Dear lisa8833, We are sorry for the numerous complications that our scheduling error caused you, your loved ones and the sitter as we believe you are 100% correct. Honda North is not perfect but we strive to do right by the customer every time and from the hundreds of reviews we have received to date, we are doing a solid job but still have many areas of improvement. One of those areas of improvement is working with our scheduling coordinators to properly diagnose the situation, review technicians schedules and set a realistic expectation with the customer. The appointment coordinators need to realize when we are over booked, people on vacation or call in sick etc., it is going to cause delays so they must schedule appropriately. We recently had another review with similar sentiment so we immediately met to review the appointment process and make corrections. Unfortunately, our updates to the appointment process were not implemented before your appointment but being employee owned gave us the flexibility to react promptly. On a positive note, we are happy that you felt everyone was nice as though we made an error, we are glad that the environment we create is warm and welcoming. Again, we apologize for disappointing you and would love a second chance. Thanks for the feedback as we use such responses as constructive criticism to improve our ways. Sincerely, Honda North Danvers, MA

Honda North responded

Dear John R Cascio, We are so sorry to hear about your recent road hazard but glad Honda North was able to get you back on your way in no time. Thank you for your continued support of Honda North with your 3 purchases!!! Though it isn't always possible, we always strive to assist customers right away and exceed your expectations with customer service and a fair price. We truly appreciate all the business and hope to see you soon for a scheduled service and not one caused by a road hazard!! Sincerely, Honda North Danvers, MA

Honda North responded

Dear sturkmd, We are very happy that Honda North and specifically Peter Andersen was able to provide a vehicle and experience that was both comforting as well as reassuring. Thank you very much for your new car purchase and taking the time to write a review. Sincerely, Honda North Danvers, MA