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Honda North

Danvers, MA

4.7
1,826 Reviews
For an incredible selection of new and pre-owned Honda vehicles near Boston, MA, visit Honda North. Our Honda dealership in Danvers, MA, provides the Honda sales and financing you need to make your next drive your best one yet, and our Express Service makes maintaining your Honda as easy as can be!
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382 Newbury Street

Danvers, MA

01923

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Showing 1,826 reviews

April 24, 2015

Long wait time for simple service even with appointment I was at Honda North waiting for a tire to be remounted for 3 hours. I made an appointment the day before, so there is no reason it should take a prof More

by mmangi01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
?
April 22, 2015

Sticker When I bought this car the dealer said they would pay for the inspection sticker for life. After a few years, the Mass RMV told them they could not More

by Frogman29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot remember any names, but all were helpful and friendly. Names are probably on the receipt.
Apr 30, 2015 -

Honda North responded

Dear Frogman29, Thank you for taking the time to bring this to our attention. About 5 years ago, Honda North was offering free inspection stickers for life with the purchase of a vehicle. The Massachusetts RMV made us aware that we could no longer do this. As a result we have substituted 5 free car washes per year to each customer. We refer to this as the Car Wash Club. We feel that since we can no longer offer the free inspection sticker, 5 free car washes ($40) value was a good alternative. If you have any questions or concerns the Service Manager, Steve Bouchie would love to speak with you. He can be reached at 978-539-5039. Thank you for your business and we look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 21, 2015

Comprehensive and friendly service! When we dropped off my car on Saturday, Vic was very informative throughout the morning and afternoon, explaining each thing that was wrong with my ca More

by JBMorris1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Apr 30, 2015 -

Honda North responded

Dear JBMorris1, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Vic provided you with excellent service during your recent visit. At Honda North our Service Advisors know the importance of keeping you informed and up to date in terms of the cost and time of the repair. I am glad that your 2009 Fit felt like a new car after the service. Thank you for your business and welcome to the Honda North family. We look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 21, 2015

GREAT experience!!! Zack and Eric turned the usually tedious car buying purchase into a great (and quick) experience!! I would highly recommend them to anyone! Thank you More

by Suz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack and Eric
Apr 30, 2015 -

Honda North responded

Dear Suz, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Zack and Eric provided you with excellent customer service during the car buying process. At Honda North we understand that the car buying process can often times be long, tedious and stressful. At Honda North we strive for a fast, exciting and stress-free car buying experience. Congratulations on your new vehicle and thank you for supporting Honda North. We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 20, 2015

Great service but disappointed with the result. I always thought highly of the dealership from the moment I bought my CR-V almost two years ago. The great service as always and I was surprised that More

by edeych
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
L. Chang (I think?)
April 20, 2015

Things seemed to have changed for the better. After a whole host of service issues and bad service, I was determined to NEVER walk back into Honda North. That lasted until my wife wanted to test More

by dboutchie
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Anderson
Apr 24, 2015 -

Honda North responded

Dear dboutchie, Thank you for taking the time to share your recent Honda North experience with us. I am glad to hear that you had a much better experience at our dealership than your previous visit. Despite the previous experience I am happy that Peter Anderson provided you with an excellent car buying experience. As an Employee Owned Company, each member of our staff has a vested interest in your satisfaction. Congratulations on your new CR-V and thank you for your business. We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 20, 2015

Fully satisfied!!! I am very satisfied with Honda North. I received very personable, knowledgeable and attentive care from my saleswoman, Linda. She made the experience More

by Kat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Albano
Apr 27, 2015 -

Honda North responded

Dear Kat, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Linda provided you with excellent service throughout the car buying process. We understand that the car buying experience can often times be stressful and overwhelming. At Honda North we strive for a fun, exciting and stress-free car buying experience and we do not believe in pressure based sales. Thank you for your business and for supporting the only Employee Owned Dealership in Massachusetts. We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 20, 2015

Went like breeze As soon as drove in there was someone coming to greet me, told him why I was there and took care of everything right away More

by Boba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ser
Apr 30, 2015 -

Honda North responded

Dear Boba, Thank you for taking the time to share your recent Honda North experience with us. I am glad to hear that you were greeted promptly upon arrival and that we were able to complete the work needed on your vehicle. At Honda North we take great pride in the way in which we treat our customers. We strongly believe that a simple smile and a friendly greeting can go a long way. As an Employee Owned Company, your satisfaction is always our number one priority.Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 20, 2015

TIM O,KEEFE Tim O,Keefe , is a good reason, for the dealer success. He is very helpful and courteous, to all sleep deprived and anxious customers. He always take More

by HONEX02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TIM OKEEFE
Apr 30, 2015 -

Honda North responded

Dear HONEX02, Thank you for taking the time to share your recent Honda North experience with us. I am glad to hear that Tim O'Keefe has provided you with excellent customer service during your visits to Honda North. As an Employee Owned Company, Tim and the rest of the Honda North staff have a vested interest in your satisfaction. Tim and the rest of the Service Advisors believe that it is critical to explain each service to our customers. By doing this you know exactly what you are paying for and what to expect at future service appointments. Thank you for your business and we look forward to seeing you again soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 19, 2015

Honda service As always, great service! Kyle always takes very good care of me and my car! Thank you! (i have been coming here for almost 20 years now) More

by Odyssey
Recommend Dealer
Yes
Employees Worked With
Kyle quinn
Apr 23, 2015 -

Honda North responded

Dear Odyssey, Thank you for taking the time to share your recent Honda North experience with us. We truly appreciate the time you took to do so. I am happy to hear that Kyle provided you with yet another excellent experience in our Service Department. As an Employee Owned Company, Kyle and the rest of our staff are focused on your satisfaction. The Honda North team would like to thank you for your years of business. Making you a customer for life is one of our goals and we look forward to many more years of doing business with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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