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Honda North

Danvers, MA

4.8
1,875 Reviews
For an incredible selection of new and pre-owned Honda vehicles near Boston, MA, visit Honda North. Our Honda dealership in Danvers, MA, provides the Honda sales and financing you need to make your next drive your best one yet, and our Express Service makes maintaining your Honda as easy as can be!
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382 Newbury Street

Danvers, MA

01923

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Showing 1,875 reviews

June 04, 2015

Aweome service in and out quickly Went to Honda for an oil change that was part of my maintenance program. Came up to the car right away and I was out of there in less than 30 minutes More

by zelda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't remember, my bad
Jun 05, 2015 -

Honda North responded

Dear Zelda, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you were able to get your oil change done quickly and that your received excellent customer service during your visit. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 04, 2015

Couldn't be happier There was some mix up with my appointment. It did not show up on my schedule. Vic Gillespie accepted my car anyway despite being a very busy day. More

by Cmbh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie and Brian in rental cars.
Jun 05, 2015 -

Honda North responded

Dear JCM, Thank you for taking the time to share your recent Honda North experience with us. I apologize for the mix-up but am glad that Vic was able to get your vehicle in for service and get you a loaner car for the day. No matter how busy the dealership is, we will always do our best to accommodate each and every customer to the best of our ability. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

Jun 05, 2015 -

Honda North responded

Dear Cmbh, Thank you for taking the time to share your recent Honda North experience with us. I apologize for the mix-up but am glad that Vic was able to get your vehicle in for service and get you a loaner car for the day. No matter how busy the dealership is, we will always do our best to accommodate each and every customer to the best of our ability. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 03, 2015

Service Review Rating based on high level of Customer Service and great communication. Never any pressure ...provided options. Access to service contact made the p More

by Food.Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Jun 05, 2015 -

Honda North responded

Dear Food.Guy, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you had a great experience with our Service Department. At Honda North our focus has always been and always will be customer service. We believe that keeping an open line of communication with our customers as well as being honest and upfront is the only way to do business. As an Employee Owned Company, we do not believe in pressuring customers into decisions. We want our customers to make their own informed decision with our help. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 03, 2015

30K service + No complaints ... Your Service Advisor VIC was a pleasure to work with and followed up all promised calls. We Love Honda and our Element "Ellie". Hope More

by Ellie181
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Jun 05, 2015 -

Honda North responded

Dear Ellie181, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Vic took excellent care of you and “Ellie” during your recent service appointment. At Honda North we believe that keeping an open line of communication with our customers is very important. We take pride in updating customers with the progress that is being made with the service and of any unexpected issues that may arise. Thank you for your business and we look forward to seeing you and Ellie at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 03, 2015

regular scheduled maint. service is always excellent .I feel I am always treated fairly .No surprises when I pay my bill.Courteous employees. comfortable and clean waiting More

by hondaboat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't know name
Jun 05, 2015 -

Honda North responded

Dear hondaboat, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you always receive excellent service at Honda North and that you find our dealership to be a comfortable place to wait for service. At Honda North we take great pride in being honest and upfront with our customers. We do not believe in surprising our customers with unexpected expenses or upselling them with services they don’t need. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 03, 2015

Air conditioner problem Spent a lot of time diagnosing problem;hopefully they resolved it. Waiting area is pleasant. Blah blah forcing the word count here. Just 3 more words. More

by Why
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
Jun 05, 2015 -

Honda North responded

Dear Why, Thank you for taking the time to share your recent Honda North experience with us. I am glad that our technicians were able to diagnose and repair the issue with your vehicle. If for any reason you believe that the problem is not 100% fixed, please contact the service department as we would take care of this immediately. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 02, 2015

Smooth process Everything went so smoothly during my process in purchasing my new car. I was not expecting to purchase a new vehicle but I am glad I came to Honda N More

by PattyJ2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean and Jameel
Jun 05, 2015 -

Honda North responded

Dear PattyJ2015, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your car buying process went smoothly and that you are happy with your decision to buy a new vehicle. As an Employee Owned Company, your satisfaction is our number one priority. Our goal is to find you the car of your dreams for an exceptional value. If you have any questions regarding your new vehicle, you can reach out to us at any time and we will be happy to help. Thank you for your business and we look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 01, 2015

Excellent Dealership Have purchased many cars from this Dealership and each time gets better. I had purchased several cars from Honda North in the past and thought I woul More

by Ren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivanete, Business Manager Jameel
Jun 05, 2015 -

Honda North responded

Dear Ren, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that after visiting other dealerships, you still find Honda North to be “your” dealership. At Honda North we take great pride in continuously improving our processes. Whither it be in sales or service, we are always looking for ways to make our customers’ experience better. Thank you for your business over the years Ren, we truly appreciate it. We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 01, 2015

Scratches on my car from car wash went in for a oil change Honestly when I went in first time the man helping me had an addititude already then when I noticed scratches marks on my car after getting it back af More

by Adames
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea
May 31, 2015

Great experience Very helpful also very friendly. I had a great experience and I was very satisfied with Customer service. I would definitely recommend this service t More

by Cynthia87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Clifford
Jun 05, 2015 -

Honda North responded

Dear Cynthia87, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you had an excellent car buying experience at Honda North and that you will recommend Honda North to others. As an Employee Owned Company, your satisfaction is our number one priority. At Honda North we believe that the car buying experience should be fun and exciting, not stressful and overwhelming. Thank you for your business and we look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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