Honda North

Not to buy a car but to fix a car yes. Mike was the service coordinator for me and he was terrific. I have never had a bad experience as far as having my car fixed. They are fast, keep yo Mike was the service coordinator for me and he was terrific. I have never had a bad experience as far as having my car fixed. They are fast, keep you informed and take the time to explain things to you. In the area of communication prior to the appointment is a different story. They want you to use the online system which I do. However when there is a question NO ONE gets back to you. This time I emailed two times-no response. I then emailed the service manager-still no response. I finally called and after about 30 minutes got my answer. As far as buying a car at this location..it was the worst experience I ever had. The sales person was a xxxxxxx. I had to get a bigger car because of my disability and went to the Lynn Honda location as I refused to deal with the sales people at Danvers Honda. More

service visit Was really great. Quick and efficient. in and out in no time at all. Chris the service rep. was excellent: a very good representative of Honda North Was really great. Quick and efficient. in and out in no time at all. Chris the service rep. was excellent: a very good representative of Honda North. Thank you More

Friendly and helpful dealer, not pushy at all! Went in for my first car purchase and Dave Moran was very helpful in finding the right vehicle for me. They make it real easy when purchasing a car an Went in for my first car purchase and Dave Moran was very helpful in finding the right vehicle for me. They make it real easy when purchasing a car and don't try to push a bunch of extras on you. I like that they inspect and register your car there as well so you don't have to take a trip to the RMV! More

Honda North - Excellent As usual, Honda North did a good job with the oil change. Their staff are friendly, and once the work is done go through a summary of what was comple As usual, Honda North did a good job with the oil change. Their staff are friendly, and once the work is done go through a summary of what was completed. More

Fast, friendly and detail oriented service The express lane option was exactly as expected! full service at 7AM and on my way, with a car wash in no time! Answered all my questions. The express lane option was exactly as expected! full service at 7AM and on my way, with a car wash in no time! Answered all my questions. More

Service Manager helped to solve my problem My can was brought into Honda North 2 weeks ago because my battery kept draining and I had to jump start the car whenever it did not run for a few hou My can was brought into Honda North 2 weeks ago because my battery kept draining and I had to jump start the car whenever it did not run for a few hours. I was told I needed to replace the battery cables, cost approx $700.00. The cables were replaced. I left town for a week and when I got back the car had to be jumped again. I brought it back in and involved the Service Manager this time. It was found that a relay that controlled the fan for AC or Heat was getting stuck on and it was draining the battery. Although I received a tiny discount it still cost me almost an additional $200 to fix the problem. I am still wondering if the cables really needed to be replaced on my initial visit. I do realize they were in bad shape but I do not think it was the problem. I didn't mind paying for parts, but when I brought the car in for a second time I feel I should not have been charged any labor because of the miss diagnosis and high price paid on the first visit. The service manager was helpful. I just wish he had said "hey we made a mistake" instead of making me feel like it was all necessary work. I was also comped a car. I was made to feel like that was a favor too. But it wasn't a favor at all. It was something that should have been done after the miss diagnoses. I also bought a set of tires from you. Come on, give me a brake! Treat me with respect. I'm not an idiot. Times are tough and money is tight. If I didn't have to replace the cables immediately I could still have the $700. Everyone warns me about having my service done at a dealer. I expect it to be more expensive but I used to have the confidence that if the dealer was doing it, it was done right. Now I am not so sure. I am a pretty laid back person, but this kind of ticked me off. More

Satisfied Service rep was extremely helpful, professional, and responsive. Service was completed on time as promised. The use of a loaner was very appreciated, Service rep was extremely helpful, professional, and responsive. Service was completed on time as promised. The use of a loaner was very appreciated, however did not like the car given. More

Very prompt and courteous Kyle was very helpful in explaining my car's distress. Also in pointing out my other problems that were occurring on my car that I was unaware of. L Kyle was very helpful in explaining my car's distress. Also in pointing out my other problems that were occurring on my car that I was unaware of. Love the valet service More

Happy It was fast and efficient which allowed me to plan my day after that appt. I've always been treated very well at every visit I've made for service. It was fast and efficient which allowed me to plan my day after that appt. I've always been treated very well at every visit I've made for service. Great bunch of service reps! More

Perfectly easy experience. Courteous, efficient and thorough Vic Gillespie set up my appt for 90,000 mile check up, kept in touch with me during the day and helpfully explained what was being done. My loaner car Vic Gillespie set up my appt for 90,000 mile check up, kept in touch with me during the day and helpfully explained what was being done. My loaner car was really nice. Overall smooth performance from the whole team in service. As always. Thank you. More