Honda Kingsport

June 26, 2017 Great place to trade/buy! We we're just window shopping for a car (have been for 4 months) when Jason approached us!! We chatted for a bit and he let Great place to trade/buy! We we're just window shopping for a car (have been for 4 months) when Jason approached us!! We chatted for a bit and he let me look without lingering and we loved that! Well I saw this 2014 accord exl said to myself GOTTA HAVE IT!! Jason rode with us explained very well all options !! Needless to say I left without the car! I CAME BACK MONDAY AND BOUGHT IT! I let him know what payments I was needing and EVERYTHING I ask for I GOT!! Thank you Jason I'll definitely give recommendations on you to others !!! MY ONLY FAULT IS. WHEN THEY DETAILED IT THEY TOOK MY WEATHERTECH FRONT FLOOR MATS OUT ( that was pointed out to us on the test drive and we loved them)! When we get home I noticed they were gone?? More

My new CRV I really appreciate this dealership and the sales person Tyler! He did a great job finding the CRV that I wanted. And thanks to Sam the finance person I really appreciate this dealership and the sales person Tyler! He did a great job finding the CRV that I wanted. And thanks to Sam the finance person. I really love my new car,! More

Service lacks competence; not trustworthy The service department agreed to perform service bulletin 10-081 on my 2011 Odyssey. It's a 3-minute software update on the radio. They returned 27 mi The service department agreed to perform service bulletin 10-081 on my 2011 Odyssey. It's a 3-minute software update on the radio. They returned 27 minutes later and stated that the radio needed to be removed in order to complete the update. That removal would be at my cost. I explained that wasn't part of the service bulletin and was not necessary. They argued. I held my ground, and explained how to do it. They asked me to show the mechanic how to do it. I showed him. They asked if I learned the trick on the Internet. I said, "No, it's in the service bulletin." They then said they didn't print off all the pages, that's why they couldn't do it. 44 minutes later, they returned and said the software update wasn't possible. I would have to replace my radio, >$400. I knew there was little chance that the update had been performed correctly. I ordered the software disc and completed the update myself. It took three minutes and was flawless. The service team is incompetent. They are not capable of following the instructions written by Honda engineers. If they can't follow the instructions to update the software on a $400 radio, should you trust them with more expensive components? Should you trust them with the safety equipment on your vehicle? Attempts to get extra cash from me aside, it's dangerous to allow Honda Kingsport to work on your vehicle. In response to the dealer comments: I didn't ask you to know everything. I ask that you read the instructions. That's all I did; I was able to read the instructions and get the software updated just fine. Service bulletins aren't written so that the customer can find them, read them, and then explain them to the professionals that are paid to do this on a daily basis. I don't expect omniscience; I expect competent reading. I accomplished in three minutes what a trained professional couldn't accomplish in 70 minutes. That's embarrassing. You didn't charge me because I didn't agree to have the radio removed, as the technician indicated was required. You didn't charge me because I didn't agree to have the radio replaced as was recommended by the technician. You didn't charge me because you didn't complete the work that you agreed to do. You didn't charge me because my radio worked before I delivered it to a Honda dealer. The dealership that caused the radio to stop working wasn't Honda Kingsport, but it doesn't matter; you're a dealer network and you fix the problem in the name of the brand. It was Honda's responsibility; that makes it your responsibility. More

Service is dismissive and lacks capability. I'm writing to inform you that you have lost a customer. I have brought my 2011 Odyssey to Honda Kingsport since we moved here. I will no longer be us I'm writing to inform you that you have lost a customer. I have brought my 2011 Odyssey to Honda Kingsport since we moved here. I will no longer be using Honda Kingsport as my chosen service dealer. I attempted to receive service but was dismissed when I suggested the issue and the proposed solution. I returned three days later, the service team said they would honor my request. Unfortunately, they didn't follow the instructions in the TSB. Instead they offered to sell me parts and service (>$500). I ordered the software disc and fixed the problem myself, by reading and following instructions. I'm disappointed in the quality of service, but I'm more disappointed in how I was treated. If you'd like to hear exactly how I was treated, you can listen to the service staff on YouTube: https://youtu.be/RXzSHFRgvSw If you're service team needs help understanding how to complete TSB 10-081, you can show them the video I made when I completed the TSB properly. https://youtu.be/iUlbAWP3-6k More

Used car dealer purchase Rich Snyder evaluated our 2016 Accord, talked with management and made our family an honest offer on the car that beat other dealers in the tricities Rich Snyder evaluated our 2016 Accord, talked with management and made our family an honest offer on the car that beat other dealers in the tricities region... one of the most straightforward vehicle transactions out family has made in the last 10 yrs. More

Interesting experience!!! This was my 2nd purchase from Honda of Kingsport. Phil Maupin is a great guy and I highly recommend him, he went above and beyond to put me in my new This was my 2nd purchase from Honda of Kingsport. Phil Maupin is a great guy and I highly recommend him, he went above and beyond to put me in my new CRV. Had a issue come up after the purchase but without going into detail JJ Jordan really steped up and fixed the situation. Hondas are great vehicles and I will be back. Customer Service is 2nd to none!!! More

Customer service is excellent. Our sales representative, John Witt, went above and beyond to help us out. He was patient with our loan processing, very personable and familiar with Our sales representative, John Witt, went above and beyond to help us out. He was patient with our loan processing, very personable and familiar with the automobile, and even met us on his day off to complete delivery. The finance process was fairly painless with knowledgeable representatives to assist as we negotiated paperwork. We highly recommend the Kingsport staff. More

Awesome Car Buying Experience !!!!! We can not say enough about the wonderful experience we had at Honda Kingsport when we purchased our new CRV. The whole staff was very accommodating & We can not say enough about the wonderful experience we had at Honda Kingsport when we purchased our new CRV. The whole staff was very accommodating & friendly. Our salesman (Justin Tucker ) was awesome to work with and very attentive with helping us find the perfect CRV. We give Justin an A+ for his customer service. We would highly recommend this dealership for any new or used car purchase. More

Driving For Fun Hi I purchased a2017 Honda CRV AWD and I talked to Lyvonne about the car and what it had to offer. Lyvonne was very knowledgeable about the car in ev Hi I purchased a2017 Honda CRV AWD and I talked to Lyvonne about the car and what it had to offer. Lyvonne was very knowledgeable about the car in every way and I was impressed by her interest in her job. After I decided to purchase it I talked to Johnny (Rocket) about what was offered as accessories and jus as Lyvonne Johnny was on top of his work also and made it easy for me to know what I wanted to add to my CRV. Before I purchased it Sam the manager came and introduced himself and offered to help in any way and everyone there is very nice. I have talked to Donna the service manager and Karen in service and they are willing to help out just as well. I look forward knowing Honda Of KIngsport has my back if I need anything for my Honda. Thanks to everyone I talk to and met. Overall A Great Dealer ship to purchase a car from. Thanks to everyone. P. S. Don't take my word for it see for yourself 👍 More