Honda Kingsport

Disappointed by the Lack of Transparency and Customer Service I rarely leave negative reviews, but I believe other customers deserve to know about my experience. I brought my 2019 Honda Passport Sp Service I rarely leave negative reviews, but I believe other customers deserve to know about my experience. I brought my 2019 Honda Passport Sport to Honda Kingsport after it developed a no-start condition shortly after a Honda recall. The vehicle had to be towed to the dealership. I explained that the battery had likely been drained from repeated starting attempts and asked that it simply be recharged before replacing it. Instead, I was told the battery had to be replaced before any further diagnosis could be performed. After paying more than $600 for a battery replacement and diagnostic charges, I was ultimately told the vehicle's problem was OUT OF FUEL. My concerns are not about being out of fuel. My concerns are about how the situation was handled. - I was never provided documentation showing my original battery had actually failed. - When I requested my original battery back, I was later told it could not be located. - I left with an OUT OF FUEL diagnosis, yet there was no documentation showing fuel had been added to the vehicle. - I repeatedly tried to have my concerns addressed through Honda Corporate, but my case was simply referred back to the dealership. - Despite being told someone would contact me, I received no meaningful follow-up, no voicemail, no email, and no effort to resolve my concerns. I appreciate technician Austin McKinney beginning the repair process before he was off, but most of my communication was with Service Advisor Amber Hill, and unfortunately the overall experience left me feeling unheard and without answers. This review isn't about expecting perfection. It's about expecting transparency, communication, and accountability. Had someone taken the time to explain the decisions, document the findings, or make a sincere effort to resolve my concerns, I probably would not be writing this review today. I hope Honda Kingsport and Hudson Automotive Group review this experience and use it as an opportunity to improve communication and customer care for future customers. More

had issues with service performed. They contacted me and fixed without charges. Very good. Would use them again. They contacted me and fixed without charges. Very good. Would use them again. More

If I could give this place zero stars I would. I brought my Honda Element in at 7:30am on Tuesday for service and a $300 detail, and the entire experience was unprofessional from start to finish. I brought my Honda Element in at 7:30am on Tuesday for service and a $300 detail, and the entire experience was unprofessional from start to finish. At check-in, I was spoken to rudely by a lady in the service department. When I returned for pickup at 5pm, my assigned service manager had already gone home, and staff literally didn’t know where my car was or what was going on with it, the person I spoke to in service actually asked me if I had the key for the vehicle. I continued to wait for my vehicle and by 5:30 I checked back in because my dog has been in the crate all day while I was at work and my car was being worked on, and they eventually found it on the opposite side of the lot, not delivered to me by the service department so I could get in my vehicle. The “detail” I paid for was a joke: dirt, streaks, water spots, and grime still everywhere as you will see in the photos. When I pointed it out, the sales manager stated she was sorry about the detail and then also stated, “but you can’t expect perfection” That’s not an acceptable response when charging $300. I asked the service department to also do a multipoint inspection on my vehicle for road readiness, as I will be taking the vehicle on a long trip. John from service called me back recommending a bunch of service items even though this vehicle has been well maintained. Worse, 15 minutes after leaving Honda and getting my car “inspected”, the car began jerking violently on the highway, RPMs surging, and warning lights flashing. I headed back to the dealership pretty shaken after having that happen to me on the highway during evening traffic. Their solution? Put me in an ant infested rental car and the sales manager Kaylee stated she couldn’t issue me a check or a refund for the detail before I left that it would have to be the next day. Wednesday morning around 11am I had to call the director of the service department Sam myself for information on the service side of things. He stated they cleared the codes, and “maybe water got on a sensor.” And that my car was working perfectly fine and they drove it around town. When I asked for accountability, the service director admitted, “I’m not actually out there in the service department where your car is.” And they said it was running fine. Meanwhile, I’ve had to coordinate my own refund for the detail (which I still haven’t received). The GM Tyler xxxxtle never responded to my detailed email with photos and videos. The loaner car I was given had ants crawling in it. And when I followed up again yesterday trying to get my vehicle at 4:30 after work, the manager Sam told me they’d just “mostly focus on the interior detail and do the best they can”, as if partial work is acceptable? Now Honda has had my car since Tuesday morning at 7:30am, it’s now Thursday at 10:30am nobody has called me to talk to me today and I told them I would like to pickup the vehicle on my lunch today between 11-1pm, fingers crossed? 🤞 This dealership is disorganized, dismissive, and lacks basic accountability. My vehicle left in worse shape than it arrived, and not a single person has taken ownership. I strongly recommend avoiding this dealership, I will never ever go to a Honda dealership again. It’s sad really, because some of my favorite experiences I’ve had with my vehicles in the past have been at a dealership. Granted, this was when I was stationed in Washington state and I went to the jeep dealership, but still I have never been more disappointed in my life. More

Went in for routine oil change and they came out and wanted to do over 2500.00 in work. Which included tires. They were running a special. Refused but next time I drove my car, my back up camera was not wanted to do over 2500.00 in work. Which included tires. They were running a special. Refused but next time I drove my car, my back up camera was not working correctly. This is what happens every time I go. More

I start contacting Honda of Kingsport thru there online talked to a nice lady about a Tesla they had. I went to look at it they sold the car as I drove in. I start contacting her again about a 2022 crv talked to a nice lady about a Tesla they had. I went to look at it they sold the car as I drove in. I start contacting her again about a 2022 crv hybrid that they have for sale for 25288.00 which is a good deal but I never pay what a dealer is asking for. I told her if they gave me a deal on the car it would be sold. They offered me a way under trade in value for the car I have that I thought about trading in so I took the trade in off the deal and was going to do the deal straight out. The car has high mileage for the year. Out the door was a little over 28k. I offered 23k thinking they would come back with a different offer they stood at there offer. I went up even to 25k before I left and they still would not counter offer to make a deal. They said there going to send it to action Monday. I told them we are between 500 and 2500 difference my internet rep nichole called me crazy multiple times. I think you need to make sure you get a deal and do not let a dealships dictate what you’re going to do. Ever person is different and they need to be nice to you and act like there working for you and not just there to make money. More

Great buying experience. Go see Haley for a simple, straight forward process. They made buying a car easy! Go see Haley for a simple, straight forward process. They made buying a car easy! More

Worst customer service experience ever. We walked out of this deal after they tried to add several thousand dollars of charges back on after the price had already been agreed upon. Then ins We walked out of this deal after they tried to add several thousand dollars of charges back on after the price had already been agreed upon. Then insulted our intelligence and argued about it. Maybe the receptionist should welcome people instead of sharing a smirk with the salesman when we came in to complete the deal. That would have made us feel less like we were being played. And the salesman should stop texting his wife. Very unprofessional. No, you're not perfect - but you don't even try. More

Would not work with anyone on social security disability very bad people there at that place very bad people there at that place More

This dealership is horrible. Do not go there. I took my car in for an oil change and they added 850.00 additional things that they claimed I needed or my warranty would be voided Do not go there. I took my car in for an oil change and they added 850.00 additional things that they claimed I needed or my warranty would be voided. Come to find out the services they claimed I needed weren’t required for another 2 years. Then after all that, they started calling and harassing me claiming I needed service after only 2 weeks since they serviced my car. They called in the evening, weekends, and Labor Day!! After telling them to quit calling me, they are back to harassing me again. Horrible Horrible Place. More