Honda City Chicago

Johnathan in the Internet sales department price matched my quote from another dealer and threw in extras to make it worth my trip. Experienced some technical difficulties while there but there were no surp my quote from another dealer and threw in extras to make it worth my trip. Experienced some technical difficulties while there but there were no surprise costs added, the vehicle I asked for a quote on was waiting for me and no attempts to upswell me. I recommend making the trip out of the burbs especially the south suburbs if you are looking for an honest deal and people who will work for you not against you. More

My car alternator and battery failed in the vicinity of My car alternator and battery failed in the vicinity of this dealership. Although I had never done business here Rufus was very helpful. When the My car alternator and battery failed in the vicinity of this dealership. Although I had never done business here Rufus was very helpful. When the problem was diagnosed he advised me that they would need to keep the car overnight. He then provided a loaner car to get me home at no charge. A very bad situation turned into a good experience due to Rufus. More

My sales process was pretty good, but the after dealings are terrible. First problem day after taken home my 07 Odyssey. Entertainment system didn't work. Contacted the sales person (internet sales manager) are terrible. First problem day after taken home my 07 Odyssey. Entertainment system didn't work. Contacted the sales person (internet sales manager) after multiple phone calls, and emails he told me to call the entertainment system guy Christopher. Why should I call was my first thought but I did. Christopher after two calls called me back. He said this is a factory item, I'm an aftermarket guy what do you want me to do!!! I called the sales person back again no return call. Drove to the dealership, and explained my frustration, and JC took care of it. Problem #2 the a/c has never been up to par, I thought it was just because it was a van then yesterday with the a/c on foul burning smelling fumes came inside of the van. This morning I took the van in to service explained the situation, and after three hours they gave me a loaner and said it would be fixed tomorrow. I just got a call 10 hours later telling me this repair would be at my cost, and I said no this car was supposed to be certified according to the sales person who also showed me the carmax report. Service said I could talk to the used car manager Arsani. I called Arsani explained the situation, and told him this is unacceptable. I just purchased this van for $17,000. He said wait till your extended warranty kicks in, in 30days!!! He couldn't help me. I told him the a/c clutch didn't just ruin the compressor overnight. He again said wait till your extended warranty kicks in, I remember the a/c being cold when I was in it. I told him I will bring the van back, and leave with him. I called Honda to complain so we'll see where this gets me. More

We were looking for a new 2012 Honda Civic LX and has quote on line. They had the best price we could find. We received the promotional .9% f financing for 6 years also. We are very pleased with the ov quote on line. They had the best price we could find. We received the promotional .9% f financing for 6 years also. We are very pleased with the over all experience and happy to be enjoying our new car! More

Dealership was terrible to work with - Didn't care for the customer and sold a car completely different than advertised. Car was suppose to be in fantastic working with a simple 'code' for bad o2 sensor. the customer and sold a car completely different than advertised. Car was suppose to be in fantastic working with a simple 'code' for bad o2 sensor. Vehicle turned up with poor brakes, bald tires, no headlights or taillights. Multiple electrical problems and a dashboard that looked like christmas. STAY AWAY! More

This was my first time buying a new car and it was a great experience. The salesman that helped me with buying car was very patient and helped me get a car that was financially good for me and also the great experience. The salesman that helped me with buying car was very patient and helped me get a car that was financially good for me and also the car that I wanted so that was great to. More

As soon as I walked I was greeted and welcomed. As a first time new car buyer they were very patient and every step of the process was carefully explained to me. My experience overall was easy stress f first time new car buyer they were very patient and every step of the process was carefully explained to me. My experience overall was easy stress free and fun no pushy salesman here. I'm very happy with my new Honda. More

I found a vehicle online that I was very interested in purchasing from out of state. After requesting a service history, the dealership sent me a report indicating that there was a problem with the elect purchasing from out of state. After requesting a service history, the dealership sent me a report indicating that there was a problem with the electrical system. We inquired further and was told that the car was in perfect running order and there was not a problem with the electrical system. After asking more questions, another sales associate indicated that the check engine light was on which is what initiated the diagnostic. This is contrary to what we were told by the first person. We requested permission to speak with the company that performed the original diagnostic on the system and stated that the condition "Requires Immediate Attention." We were told we would be given this information by the end of the day or first thing the next morning. I sent an email to our primary contact indicating that we had been lied to about the car but were still interested and had not yet received the additional information we ware promised. An hour later, after not hearing back from our primary contact, I called and was told they had sold the car. I spent a substantial amount of time trying to sort through the assortment of miss information we were told, tried multiple times and multiple ways to close the deal and they sold the car without giving me the courtesy of a phone call. This entire process took place over less than 48 hours. They demonstrated a shocking lack of courtesy and professionalism and at least one of them lied about the condition of the vehicle. More

very unprofessional how this company offers a quote for a very unprofessional how this company offers a quote for a car they promised me they had in stock and after driving for an hour exhausted after wor very unprofessional how this company offers a quote for a car they promised me they had in stock and after driving for an hour exhausted after work to the location they did not have it. now I just wanted to add that we were ready to purchase with a preapproved loan including a trade off and a high down payment. I would hope they record their calls as I did get in contact with Christie who assured me the dealer had the car I was looking for in stock. I had to waste 3 hours of my day that I could have speeded with my family for this complete lie. Marco Lechuga More

Overall - service was very bad - I was ignored for about 20 minutes, before a salesman finally came to me. I was ready tpo purchase a auto but the auto I wanted was gone, furthermore the did not have a mode 20 minutes, before a salesman finally came to me. I was ready tpo purchase a auto but the auto I wanted was gone, furthermore the did not have a model i could look at. This was a HONDA dealership yet they had no Honda Fit for me to view. More