Honda Cars of McKinney

We bring all three of our cars to Honda Cars of McKinney because we trust that the service technicians will do an excellent job of maintaining and repairing our vehicles. Professionalism and trustworthiness because we trust that the service technicians will do an excellent job of maintaining and repairing our vehicles. Professionalism and trustworthiness are paramount in our decision making when choosing where we bring our vehicles for service; that's why we choose Honda Cars of McKinney. More

I always ask for Robert Lorance. He is the best service representative I have ever worked with at any dealership. He is friendly, professional, knowledgeable, and always explains the work in detail. His representative I have ever worked with at any dealership. He is friendly, professional, knowledgeable, and always explains the work in detail. His is what customer service is all about!!! I started using Honda Cars of McKinney for service several years ago and Robert was the first person to help me there. Everyone else seems very nice, but after working with Robert the first time, I decided to always ask for him. More

I love doing business with Honda Cars of McKinney. Everyone is so curtious and friendly and I just feel at home. THank you Robert for another pleasant experience. The service of oil change and tire Everyone is so curtious and friendly and I just feel at home. THank you Robert for another pleasant experience. The service of oil change and tire rotation was also very quick. I am a HUGE SUPPORTER of Rick Hendrick and all of his drivers in NASCAR and believe that people that work for him has to be highly respectable. More

A seatbelt on my Honda Odyssey needed to be replaced. Steven Knowles, whom I have used in the past, helped me with setting up an appointment that worked for me and completed the work within 2 hours. Mr Steven Knowles, whom I have used in the past, helped me with setting up an appointment that worked for me and completed the work within 2 hours. Mr Knowles was very informative, polite, and professional. I would definitely recommend Honda Cars of McKinney to other Honda drivers. I will recommend to those poeple to also work with Mr Knowles. I live in Frisco, about 20 miles away from this dealership. I have another dealership less than 3 miles away; and yet I want to drive those extra miles because of the service I get @ Honda Cars of McKinney. More

Eventhough my car was bought at a dealership in Richardson, I have used Honda Cars of McKinney for the majority of my service. They are always friendly and try to work with me as best they can reg Richardson, I have used Honda Cars of McKinney for the majority of my service. They are always friendly and try to work with me as best they can regarding price when I have a major repair. If I go in for one thing and they find something else wrong they are very nice about explaining it to me and understanding that I want to visit with my husband before making a decision. The guys I have worked w/ in the service area have always been very professional and friendly. Also, I appreciate the coupons you all send out and that is one reason I came on Thursday in the snow to get a battery installed eventhough there were places closer to my home. More

I have dealt with Mark in the past and have always been very satisfied with his work. As usually, he was able to listen, address the problem and provide a solution quickly and honestly. I always feel like very satisfied with his work. As usually, he was able to listen, address the problem and provide a solution quickly and honestly. I always feel like I get an honest answer from Mark and always feel like he does what needs to be done without padding the ticket. Trust is very important when dealing with people that charge $100 per hour. More

It is always good to see Steven Knowles or Tony Espinoza at Service desk. They are always cheerful and helpful. Though I had some not so good experience while purchasing car at the same dealership, I still at Service desk. They are always cheerful and helpful. Though I had some not so good experience while purchasing car at the same dealership, I still go to Honda cars of Mckinney for service because of these two service advisors. More

My car was towed to the dealership after hours, and Robert called me the following morning to let me know they were already working on it. When I went to get my car, I noticed that there was damage to Robert called me the following morning to let me know they were already working on it. When I went to get my car, I noticed that there was damage to my hood that was not there before my car was towed. Robert stated that it was like that when they got it the previous morning. He took the time to look at the damage with us and showed us how it could have been done. He was very helpful through the whole process. The alternator and oil gasket were replaced, which were both pretty expensive, but I understand that both are expensive parts where ever you go. The quality of work was good but as I got home I noticed smoke coming the hood....turned out to be a crack in the radiator. I would think that the mechanics would have caught that. Honda Cars of McKinney is still the only place I would take my car. More

I had an issue with my drivers side seat belt latch on my '01 Civic and Mark was so helpful in getting that issue fixed. Mark told me that it would only take a couple of hours and my car was done before tha '01 Civic and Mark was so helpful in getting that issue fixed. Mark told me that it would only take a couple of hours and my car was done before that time was up. I would not take my Honda anywhere else. More

I brought my 2004 Pilot in for a multipoint inspection prior to its extended warranty running out, to have any issues identified in the inspection addressed, and to have the annual state inspeaction done. prior to its extended warranty running out, to have any issues identified in the inspection addressed, and to have the annual state inspeaction done. Overall, I was pleased with the service provided. The only issue was some confusion in analyzing whether a non-functioning driver's seat heater was covered under warranty, what was wrong with it or the cost of repairing. Mason did eventually relay to me that the heater was not covered under warranty, but I never did receve an answer on what was wrong with it or the cost of repairing it. I am pleased that the multipoint inspection uncovered some issues I was not aware of and the associated repairs appear to have been done with high quality. Mason and the rest of the staff I encountereed were all very friendly. With the extended warranty in effect, my out of pocket cost was very reasonable. More