Honda Cars of McKinney | Page 218

The Car Went to Auction I was looking online for a used Jeep Cherokee and found one that was well equipped for a very reasonable price. I was looking specifically for a Chero I was looking online for a used Jeep Cherokee and found one that was well equipped for a very reasonable price. I was looking specifically for a Cherokee with a tow package. I called ahead to check for availability and spoke with Ken. He took down my information and let me know the Jeep was still available. I was located about 40 miles and informed Ken I would be heading that way to view the Jeep. About an hour later as I am literally pulling into the dealership I get a call from Ken stating the Jeep is NOT on the lot! I told them I will be there shortly to discuss the Jeep. Ken states that the Jeep was there but has been sent to auction and that I will not be able to see the Jeep. I am informed that the Jeep is still available for purchase but I will not be able to view it before buying it! Of course I let them know I definitely would not be buying the car without viewing it. After more back and forth with people at the dealership Ken stated they would bring the Jeep back for me to check it out but it would take a few hours. I informed them I would be happy to check it out and will look forward for their call stating the Jeep is available for viewing. I few hours pass with no contact. I reach out to Ken and he states he will find out. A couple more hours pass with still no contact. I ended up buying a Jeep from another dealer that afternoon. Two days later I receive a text message stating that my Jeep is available!!! I check out the link and it is a totally different Jeep that is $8,000 more expensive with no tow package! I'm not sure what really happened behind the scenes but I definitely feel that it could have been handled in a more professional and honest manner. More

Excellent customer service. profesional approach. friendly Kenneth help me find a perfect car in Honda cars of McKinney TX dealer. Test derive couple of cars. thoroughly he was a professional and knowledgeable Kenneth help me find a perfect car in Honda cars of McKinney TX dealer. Test derive couple of cars. thoroughly he was a professional and knowledgeable for any questions I had. also helping to finance application. happy and fast car buying experience with Kenneth Valdez. More

Best buying experience Razaq Olayioye is a very helpful and great salesman, I do really appreciate he and his manager's help for my first Honda Odyssey. The whole process wa Razaq Olayioye is a very helpful and great salesman, I do really appreciate he and his manager's help for my first Honda Odyssey. The whole process was very friendly and smooth, I would recommend the dealership to my friends. More

Liars, Don't trust this dealership!!!! After reading the reviews on this dealership, I decided I want to buy from them without the hassle of buying a used car. I was so wrong with this deal After reading the reviews on this dealership, I decided I want to buy from them without the hassle of buying a used car. I was so wrong with this dealership. They advertised the Pilot for $24,971. I called them and said I was interested. The guy was pushing me to finance with them. I said I can pay cash, cashier's check or bank transfer (Currently I was out of town), and to make the deal go smoother I said I'll go with their financing. I told them I'd easily get qualified since my score is 846/850. I think this is where things started going south. I got transferred to Big Rick. With all respect to him, but this guy was all over the place on the things he was mumbling about, telling stories that were irrelevant to the transaction, extremely rude, and just disrespectful. He just didn't want to listen, kept on saying meaningless things. He was just trying to push me away to not buy the car. I figured this out after we finished our conversation. They increased the price to $25,624 that same night. Even if you offer that price, I'm sure they wouldn't sell it to you. They're looking for someone with average or low credit so they can make the most out of the transaction in high interest and fees. So simply they wouldn't take cash, cashier's check or any sort of payments. They wouldn't want to finance either, because they thought with my high credit score they wouldn't make much on the interest. Plus the way they do their business is extremely unethical and unprofessional to say the least. I tried to get the GM's name but no one would give his or her number. I doubt how they got all the high reviews with such horrible ways of dealing with people. I used to work at a franchise dealership in Dallas and I know how things go. I will be filing a report with the attorney general, and the authorities regulating this industry. I will take it as high as I can to let people know of their deceiving practices. I'm really tired of dealership advertising a price and when you call them it's a totally different price. This is illegal and they should held liable for false advertising. Do not deal with this company. If you do look at the details of the transaction. BTW, Oni is one the guys I dealt with, a real class act and a wonderful guy. More

Great buying experience Had a great customer experience whil buying my Honda certifide Civic. I would recommend the dealership to my friends. Kenneth Valdez had been a great Had a great customer experience whil buying my Honda certifide Civic. I would recommend the dealership to my friends. Kenneth Valdez had been a great support throughout the buying process and after. More

One of the easiest experiences My experience was fairly easy. Ken Valdez was a great salesman and I really appreciated the no pressure approach he had. I had done research and made My experience was fairly easy. Ken Valdez was a great salesman and I really appreciated the no pressure approach he had. I had done research and made an appointment so he was ready for me. More

Best experience yet! From the second I walked in the door to the second I walked out, everyone was helpful and friendly. Dealership was neat and clean and the waiting area From the second I walked in the door to the second I walked out, everyone was helpful and friendly. Dealership was neat and clean and the waiting area and refreshments were welcoming. Paul and the staff I worked with were all exceptional and the whole process was the best I’ve experienced in the 10 vehicles I’ve now purchased! More

Excellent service, highly recommended! All the staff are super friendly, kind, professional, and pacient. The moment we walked in, we were greated with a smile. service, highly recommended! All the staff are super friendly, kind, professional, and pacient. The moment we walked in, we were greated with a smile. I give Mr. Kenneth Valdez 100% for helping me find the right car. More

Justin Mathew's Experience Ken helped us a lot with the car buying experience. Excellent customer service and continues his assistance many weeks after the car is bought. Highly Ken helped us a lot with the car buying experience. Excellent customer service and continues his assistance many weeks after the car is bought. Highly recommended for his amazing level of service. More

Amazing experience Ken Caldez was a great salesman. Also I think his name was Jeff or John with finance. Both wonderful people and very helpful. Definitely coming back. Ken Caldez was a great salesman. Also I think his name was Jeff or John with finance. Both wonderful people and very helpful. Definitely coming back. Loved it. Best experience I could have asked for. Amazing deal. Amazing customer service. Drove my new car home on the same day I looked at it. I love my new car. More