Honda Cars Of Katy

Bought a car twenty days ago, the transmission went out, called to ask them if they would do anything to help. After the manager called me he told me he had to do some research and call me back the followin called to ask them if they would do anything to help. After the manager called me he told me he had to do some research and call me back the following day prior to 10 a.m., needless to say he didn't have the fortitude to call me back. Had one of his underlings call me to let me know that I bought a lemon from them and that they didn't care and basically told me to take a flying leap! Needless to say with that attitude and lack of customer service I personally think that anyone wanting to purchase a car new or used should keep off this lot and pass along the information to all their friends! Want a lemon, go to the grocery store or buy a used car from Honda cars of Katy!! STAY AWAY WARN ALL YOUR FRIENDS AND NEIGHBORS!!!! More

My husband and I were looking for an 'almost' new van and decided to visit Honda Cars of Katy (we live out of town but have family there). Javier was very knowledgeable and attentive to our questions. Afte decided to visit Honda Cars of Katy (we live out of town but have family there). Javier was very knowledgeable and attentive to our questions. After we made up our mind to purchase a 2010 Honda Odyssey, it took over five hours to complete the paperwork and drive away in our new vehicle -- which i thought was a little long. After completing the finance application, Doug(I think that was his name) began his pitch on selling us an extended warranty since this was a 'used' vehicle. We told him that we weren't interested. Then another fellow entered the room and finally wore us down. We ended up purchasing that extended warranty package -- however, they didn't tell us that we would have to pay sales tax on it as well. He was a very fast talker and wouldn't take no for an answer. Lesson learned. Overall, it was a good experience and I would go back there to buy a car. We love the vehicle so far. More

As a first time car buyer I was expecting a hassel in purchasing a new car, however, through the professionalism that was exercised via Javier Balderas, Harvey, & D.J., not only did I get the car I WANTE purchasing a new car, however, through the professionalism that was exercised via Javier Balderas, Harvey, & D.J., not only did I get the car I WANTED, but they worked with me to attain it, financially! Their cordial mannerism, not to mention their desire to see a happy customer leave with the vehicle of there choice, clearly exhibits a dealership that is truley interested in selling a great product! I earnestly recommend this dealership to any first time or repeated buyer! More

I recommend stopping in at Honda Cars of Katy and dealing with the salesman, Ryan Perry. He's a young guy, mechanically astute, and very professional. This guy did not play games with me or make me any crazy with the salesman, Ryan Perry. He's a young guy, mechanically astute, and very professional. This guy did not play games with me or make me any crazy promises. I went to the dealership to try and make a deal on a new car, armed with other dealer quotes. Prior to making the decision to buy the particular model that I decided on, Ryan was very pleasant and informative in my decision process between two similar models. I never felt pressured into one over the other. I strongly recommend dealing with Ryan if you are going to shop at this dealer. Otherwise, all of my other experiences here have been on the negative side, both in the sales and in the repair sides. The repair side obviously never test drove my car after repairing it, even the second time that I returned it for the same problem... this is a black eye in my book. Also, the sales managers do not seem to listen to their customers, but constantly try to use sales tactics, that any educated person can see coming a mile away. More

I leased a 2011 Honda Accord from Honda Cars of Katy on 11/26/2010. The new cars sales manager Dwain Davis gave me an excellent deal. He is a very friendly, knowledgeable manger to deal with. He accomodate 11/26/2010. The new cars sales manager Dwain Davis gave me an excellent deal. He is a very friendly, knowledgeable manger to deal with. He accomodated all of our requests in a very professional way. His assistants Javier and Tammy were also very friendly and helpful. I will definitely recommend Dwain and his staff to all my friends and I will very possibly buy again from them. All thumbs up to Dwain and his team. Abbasi Family More

I had a concern that this dealership addressed with resolve. They really did a lot to make sure my vehicle issue was resolved and have followed up with me to ensure ongoing satisfaction. What more coul resolve. They really did a lot to make sure my vehicle issue was resolved and have followed up with me to ensure ongoing satisfaction. What more could you ask for? It is nice to have a local dealership in Katy that is focused on the community. More

I needed a new car since I recently was involved in a major accident with my Chevy HHR and it was totaled by the insurance company. Living in Katy, my husband & I started on the far West end of I-10 and major accident with my Chevy HHR and it was totaled by the insurance company. Living in Katy, my husband & I started on the far West end of I-10 and worked our way east to see what was out there at all the dealerships since we were not planning to buy a new car so soon. When we arrived at Honda Cars of Katy, we were greeted by Javier Balderas. He's actually in pre-owned sales, but said he could help us with a new car. He is very friendly and courteous. We looked at the cars that were in the lot directly in front of the dealership. Javier followed us and kept the conversation going. We were vague in the answers on the questions he was asking. As we were about to leave, he asked us if we were familiar with the Insight, Honda's Hybrid car. Neither one of us were familiar with it. That sparked our interest since we have considered that our next car would be a Hybrid or Electric, but hoping the prices would go down eventually. We had to go inside the showroom to see it. We were impressed with the affordable price and gas mileage, but left to finish our shopping down I-10. This was Saturday. On Monday, I received a call from the dealership about our visit. I told Tammy, Javier’s assistant, we were actually interested in coming back to test drive the Insight and told her we would be in after work. While waiting for them to find a blue Insight to test drive, we noticed the Honda Fit in the showroom. We decided to test drive this too. It was reasonably priced and great MPG. The Insight has great pick up and handles nice, but I did not feel I had good visibility all around the car. The HHR has numerous blind spots and this was a big factor in my next car. My husband really liked the Insight and did not have a problem with that. They found a blue Fit for me to drive. It has great pick up for a 4 cylinder and the fact that I had great visibility around the entire car was a plus. In making the u-turn to head back towards the dealer, I actually did not need someone in the car to tell me that it was safe to go. All the other cars I had test driven, I had to ask. That pretty much made up my mind on this car. This car also has a 5-star crash rating and numerous air bags. I told Javier I was expecting an insurance check for the HHR and already had a pre-approved loan with my credit union to finance the rest. After the expected haggling on the price of the car and came to an agreement, we went to their finance department to see if they could get a better interest rate. Justin was just as friendly and courteous as Javier. He was able to get us a little better interest rate, so we signed the loan with Honda. I was also impressed with Dewayne, the sales manager. He was not like all the typical sales managers we had encountered on our shopping journey. More