Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Holmes Tuttle Ford Lincoln
Tucson, AZ
31 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 31 reviews
September 10, 2021
Purchased a 2021 F150 from them and noticed a charge on the window invoice for Premium tint. I had the windows tinted myself and asked them what this charge was. They told me for window tint. I asked th the window invoice for Premium tint. I had the windows tinted myself and asked them what this charge was. They told me for window tint. I asked them if I could have this refunded to me. They said yes and I have never received the refund. After arguing with the "Sales" manager, I have given up and called the BBB and am seeking legal counsel. Do not do business with these crooks! More
by Klazarus
Employees Worked With
Rene, Dave, Jeff
February 01, 2021
I want to share my story with all of you in hopes that you will never fall into the same problem I did. PLEASE!!!! steer clear of this place and their service department. I Brought my car in for a simple you will never fall into the same problem I did. PLEASE!!!! steer clear of this place and their service department. I Brought my car in for a simple recall. When I gave them my car there was no issue with my car. My vehicle was 6 months old with a CERTIFIED PRE-OWNED WARRANTY and an extended warranty for good measure from another dealership. While completing the work, Jim Domino stated they found issues with my vehicle and it would cost roughly $5000 to fix. They manage to use my warranty to cover a lot of the work but I still came out of pocket roughly $1300. Upon receiving my vehicle back, the day I got it there was a loud and destructive popping noise it was so unbearable and unsafe I thought I was going to crash with my children in the car. Jim Domino requested I bring the vehicle back and they would look into it. I brought the vehicle back and they kept it for roughly 7 more days. When I received the car back they said they tightened everything and it should be good to go. Within 48 hours the sound returned even more violently. I brought the vehicle back and they requested I take a ride with the mechanic. Within 20 seconds the mechanic heard the noise stated, "oh that's not good!" We then turned and went back to the dealership. Upon returning with the vehicle, they gave me a loaner vehicle on January 4th. They kept MY vehicle for roughly a month and returned it February 1st. (If you're keeping track thats almost 45 total however days without my car) however upon returning it they told me I need to spend another $2500 to fix the issue. I don't understand how when they took my car there was no issue but now for some reason I'm out of luck and need to spend roughly $4000 out of pocket to fix it. I have the paperwork saying this issue was done at their shop AFTER THEIR repairs, and not before I brought them the vehicle.(I will enclose the picture saying this and the verbage for you all to see).This is a terrible situation and I don't want it to happen to anyone else. I will tell this story and put this review everywhere!! If I can save 1 person from going through what I have it will all be worth it in the end. I am now stuck with a vehicle they have damaged that puts my family in risk. Especially my 3 children. Please all of you stay clear from here and do not fall into their service trap!! More
by Ford4life
Employees Worked With
Jim Domino
November 14, 2020
Very friendly, the salesman, Bryan Atkins was great. Very knowledgeable about the cars and trucks he showed us. Explained the differences between the various options and models we were looking at. Answered a knowledgeable about the cars and trucks he showed us. Explained the differences between the various options and models we were looking at. Answered all the questions I asked about the car, finance, and the different options with trading in the leased vehicle we had. The sales manager and the finance manager were very helpful and friendly. I would highly recommend this dealership and salesman to anyone. More
by Ron860
Employees Worked With
Bryan Atkins , Alex Pflug
March 06, 2020
Buyer beware! They are not truthful. I was sold a truck that supposedly had a 3.5V6 engine and a tow package. It had neither. They charged me $360 for a security system that they never I was sold a truck that supposedly had a 3.5V6 engine and a tow package. It had neither. They charged me $360 for a security system that they never installed. I reported them to the BBB. Once you buy from them, they could care less about customer satisfaction. I am 72 years old, and the salesman took advantage of me. More
by zesty2day
Employees Worked With
Jeff Gallegos in Sales
October 21, 2019
Took Advantage of my 75 year old Parents If I could put less than 1 star I would. My parents went in last July to trade-in and purchase a new car. They are on a fixed income( they are 75 ye If I could put less than 1 star I would. My parents went in last July to trade-in and purchase a new car. They are on a fixed income( they are 75 years old) and was trying to stay close to their current payment. They walked out with a $687 payment (almost $300 more than their current payment). Looking at the paperwork I noticed the income that the dealer stated on their credit application was over $3000 a month more than what they really make. I called the dealer and asked to speak to a manager to discuss and was told that they didn't do anything wrong and the "income was close to what they made", really?? They would have never qualified for this type of loan without the dealer falsifying the credit application to the bank. I asked to speak to the General Manager and was told they would call me. I never received a call, imagine that! I also told the manager Chris that I spoke with that I guess I need to contact the Attorney General he said "well I guess you do what you gotta do" I shouldn't be surprised. More
by Geoff
Employees Worked With
Mike Duran, Chris Burns
March 17, 2019
Very customer service oriented Service Department was very helpful, both the service representative Garrett Hering and the technician. While there my wife looked at new vehicles and Service Department was very helpful, both the service representative Garrett Hering and the technician. While there my wife looked at new vehicles and we traded in our 2011 F 150 being serviced on a new Explorer. Worked with Bob Schmidt in sales and had a good experience. More
by Bimbo123*
Employees Worked With
Garrett Hering in Service and Bob Schmidt in sales
March 09, 2019
Love Holmes Tuttle! Great experience leasing a new car. They always take good care of me and have a great selection of vehicles. Thank you to Scott and David - always a Great experience leasing a new car. They always take good care of me and have a great selection of vehicles. Thank you to Scott and David - always a pleasure! More
by Mel
Employees Worked With
Scott Patty, David Mayer
July 03, 2018
Incompetence = wasted time Came in for a scheduled oil change at 3pm. By 5pm nobody had seen me and the buzzer in my hand had not gone off yet. I was not in the system and was t Came in for a scheduled oil change at 3pm. By 5pm nobody had seen me and the buzzer in my hand had not gone off yet. I was not in the system and was told my car never left the service area because no ticket was in my car. They did a fine job of moving my car out of the way though. Service pro tip: if your employees spend less time chit chatting and actually greeting service customers this mistake would not happen. Pure incompetence from the service employees and the cashier. But hey, they are going to have 2 guys do my oil change so I only have to wait another 45 minutes. More
by TheCustomerThatWaited
Employees Worked With
Service manager Daniel (no last name given)
August 02, 2017
Good buying experience, salesman found truck to fit our need Great buying experience for the second time, first was an MKX second is this truck. Kevin did a great job listening to our needs/wants then fulfilling Great buying experience for the second time, first was an MKX second is this truck. Kevin did a great job listening to our needs/wants then fulfilling them. More
by Buffy
Employees Worked With
Kevin Fee
March 01, 2014
Warranty replacement of tires. RV dealer took RV here to have recalled Michelins replaced. RV returned with BFG's when questioned they said Michelin said that these COULD be substituted under the warranty. have recalled Michelins replaced. RV returned with BFG's when questioned they said Michelin said that these COULD be substituted under the warranty. I later called Michelin who stated that they owned BFG and they were out of my tire in the Michelin brand , BUT I could have BFG's instead , HOWEVER they ARE of a lower quality , and I should have been informed of that fact , and given other options. More
by randallrae
Employees Worked With
service manager
