GREAT SERVICE CAR DONE AND WASHED IN A TIMELY MANNER. WOULD RECOMMEND TO MY FRIENDS AND FAMILY

Service dept was very thorough and helpful throughout the process. Elsa was very attentive and answered all my questions. Great experience.

Jacob did a great job getting us moving and the service was quick. We were kept informed of all that was happening.

We purchased a Nautilus Black Label SUV yesterday. From the moment we got out of our car until we drove out of the showroom we felt valued and appreciated as a customer. Kudos to Sal, Scott and Jose. When I was hungry they brought me food, when I was confused they were patient, when I asked a question they had an answer or found someone who did. Just a very pleasant experience all around. Just before we drove away Sal put a huge silver bow on the hood of our vehicle and snapped photos for us. A very special touch and memory.

They process us just as brutal as must dealerships buying. Then they lied about the warranty they sold us and want to "prorate" the refund. Trying to work with Norberto Gonzalez on making it right, but he's trying to pull all the normal scummy tricks to save a dime.

I have purchased two new vehicles from this dealership in the last four years. Most recently a 2022 Ford F-350 King Ranch Diesel. The truck has had several issues. I paid over $100K for this vehicle including the “service for life”….what a joke that is. This spring my engine check light came on. When I called the dealership, they told me it would be three weeks before they could look at it. Then last week, my batteries quit, so I called the dealership. They told me it would be TWO weeks before they had time to look at it and honor their three year warranty…I ended up buying the batteries on my own. Just today, I called them about a warranty issues with my wipers, and they actually told me it would be EIGHT, yes EIGHT weeks before they would have an appointment. I have had numerous other issues. NONE of them have been fixed by this dealership. After purchasing over $180K in vehicles, I can tell you stay away. Their service department, ESPECIALLY their Diesel side of the house should get a ZERO. I love my Ford Superduty, and I have owned many Ford trucks. STAY AWAY from this dealership. I now go to Green Valley. At least they are professional and helpful. Except for the fact that it is a 45 minute drive. I don’t usually post negative comments, but this dealership deserves a big fat ZERO. Their service department is the WORST I have EVER experienced. If you want a Ford, go buy it where the service actually stands behind the vehicle. Holmes Tuttle has MAJOR issues with support on Diesels. I will NEVER go to this dealership again. The question on this review are about the service received. I have to state that I have NOT received service on my truck on THREE separate occasions. EIGHT weeks to schedule warranty work and an oil change????? REALLY. Maybe it’s time they pay their workers a better salary. I feel sorry for the very nice and professional service advisor (Chris) who has to tell customers they have to wait over EIGHT weeks to get service….and tell them to call another dealership.